Bertrand Duperrin's Library tagged knowledge →  View Popular, Search in Google

"En cette rentrée, une interrogation de fond émerge des yoyos économiques et politiques européens et des révolutions arabes aussi improbables que bien réelles. Cette interrogation peut se formuler de la manière suivante : la problématique de l’accès au savoir est totalement bouleversée. 95% de l’information est disponible en accès libre. Elle est disponible de partout et en temps réel. Les outils et la technologie la rendent parfaitement mobile. La vitesse d’échange ne laisse plus forcément le temps du recul et de l’assimilation. La difficulté n’est plus l’obtention de l’information, mais le discernement de l’information utile, voire de l’information vraie."

information knowledge knowledgemanagement mobility remotework organization

"«Comment m’y prendre pour qu’ils s’approprient cette nouvelle notion, ce nouveau geste professionnel, de la manière la plus efficiente possible ?»... questionnement incessant du formateur, de l'intervenant, dans la préparation de sa formation.

Comment fait-on pour apprendre ? Comment intégrer ce "comment apprendre" pour "apprendre à apprendre" ?

Quelques pistes, synthèse de synthèses de réflexions... pour faire suite à un échange récent avec un jeune étudiant en sciences de l'éducation."

learning education problemsolving continuouslearning knowledge

"Big data, unstructured data, semi-structured data. Data is all over the technology news, and for good reason. It is overwhelming most organizations; requiring new ways to operate to stay competitive; helping to serve customers better; and bringing new products to market faster. "

bigdata unstructureddatas customers customerservice customerinsight insights customercentricity data knowledge knowledgecapital

"Dans Au Delà Du Capitalisme, Peter Drucker offre une formidable synthèse de sa réflexion sur la société de la connaissance.

Dans cet ouvrage publié en 1993 (sous le titre original de Post Capitalist Society), le pape du management moderne propose un cheminement intellectuel passionnant, visionnaire et dont la pertinence semble être confirmée par le 21ème siècle.

#hypertextual étant drôlement sympa, ce blog vous en offre les 10 idées majeures :"

peterdrucker knowledge knowledgeworkers knowledgeeconomy innovation productivity

"Les pratiques individuelles et sociétales (usage massif de Facebook, textos, smartphones, etc.) modifient nécessairement les pratiques en entreprise et il est légitime que les dirigeants s’interrogent à propos de l’utilisation de réseaux sociaux électroniques comme Facebook ou Twitter. Ces réseaux sociaux représentent un moyen très efficace de mobiliser les savoirs des individus. Danone a, par exemple, mis en place une stratégie de Knowledge Management fondée uniquement sur ces réseaux. Mais il faut « organiser » et « outiller » ces réseaux en nommant un coordinateur sinon on obtient une véritable « auberge espagnole »…"

knowledgemanagement knowledgemanagement2.0 socialnetworks culture information knowledge

"Social intranet is a hot topic. With the rise of social software, the next step to the enterprise social nirvana is the intranet. Hopefully, nobody is considering Facebook as a model anymore (like in “our new intranet will be like Facebook“), but there is still some confusion in what “social” stands for in the enterprise."

intranet socialintranet intranet2.0 collaboration information knowledge communities processes businessproccess

"The world’s largest gaming company is going through a remarkable transformation into a Social Business. Electronic Arts understands that today’s technologies, unlike those of the past decade, are no longer limited to the individual.

They impact everyone. Impact that’s revolutionizing the way customers communicate. Impact that is forcing companies to listen, to learn, to adapt, to change its infrastructure and culture in order to stay competitive. Impact that is causing considerable anxiety in the C-Suite."

casestudies electronicarts socialbusiness enterprise2.0 sharepoint curation communities profiles yammer knowledge IP

"It is not uncommon to think that knowing is something that goes on in the brain. Yet the evidence that it is really so is not quite clear. Some scientists have expressed doubts. The mind, they have argued, is not a thing to which a place can be allocated. Intellectual life is essentially social and interactive, they say. Life is carried on through communication between people. These researchers claim that interactions are not secondary by-products of thinking. They are the primary sites of that activity."

communication participation knowledge discussions interaction

"‘Social business’, as IBM deems it, can benefit Human Resources, Customer Services and Product and Service Development.

The key benefit for each area is the improved levels of communication. For HR the increased speed of conversations will result in improved quality. Furthermore the use of social media will result in reduced employee travel and staff training – due to an ease of access to internal knowledge."

socialmedia hr training quality knowledge communication innovation

"Without having statistical data and only derived from subjective perceptions and interpretations of talks with German and French executives I like to state that E20 projects in France and in Germany are in many ways different. In the end they all follow the same vision of the socially enhanced and collaborative organization but the key drivers for the projects are as different as the challenges that go along with the adoption."

enterprise2.0 socialbusiness france germany adoption culture bureaucracy knowledge knowledgesharing socialnetworks hierarchy processes businessprocesses coordinatination

"Watson is designed to augment (improve) our capacity to think through complex problems, ask the right questions, judge possible solutions and make informed confident decisions based on real-world data that exists within our own memory banks and beyond."

watson IBM deepQA productivity problemsolving Apple Siri naturallanguageprocessing knowledgework knowledge search confidence healthcare financialservices callcenters

"Employee turnover is a natural occurrence in the business world. But it can also be a costly one. As mentioned in previous posts, there are several areas that contribute to the high cost of employee turnover.

Let's look at where the first dollars are spent when an employee leaves and a company is suddenly faced with an empty position."

turnover humanresources costs management productivity knowledge

"l est traditionnel de cataloguer Internet dans la catégorie des médias. Après la radio, la télévision, les journaux, voici maintenant Internet. Même le grand McLuhan a écrit, avec une vision extraordinaire: «Nous allons passer d'une civilisation de médias chauds et de spectateurs froids à une civilisation de médias froids et de spectateurs chauds.» Et ce à une époque où Internet n'existait que sur le papier. L'expression actuelle de «médias sociaux» ne fait que renforcer cette idée."

internet socialmedia interaction society interactionsociety web neutrality marketing massmarketing complexity knowledge

"HR and learning and development (L&D) have come in for some serious criticism over the years, in terms of value for money. If I felt they needed defending I would suggest that managing people in organisations is a much more complex affair than most operational managers realise or are prepared to admit. Certainly HR administration can become very costly if not managed well."

humanresources learning intangibleassets knowledge accountability audit

"All is fair in love, football, and mergers and acquisitions. In fact if corporations were afforded the same rights of family law as free speech, the divorce rate among agrieved merger partners could easily surpass the current American divorce rate of 45-50%."

merger m&a knowledge ECM IP processes knowledgeworkers talent

"In a world of limited resources, the path the wealth is to control the resources. What about in a world of surplus? I’ve been trying to understand the nature of surplus and how it impacts the digital age. So I’m going to share and ask for your thoughts too."

scarcity surplus resources value economyofsurplus information knowledge knowledgeeconomy assets digitalassets digitaleconomy physicalassets virtualassets

"The advent of the Internet, with sophisticated algorithmic search engines, has made accessing information as easy as lifting a finger. No longer do we have to make costly efforts to find the things we want. We can "Google" the old classmate, find articles online, or look up the actor who was on the tip of our tongue. The results of four studies suggest that when faced with difficult questions, people are primed to think about computers and that when people expect to have future access to information, they have lower rates of recall of the information itself and enhanced recall instead for where to access it. The Internet has become a primary form of external or transactive memory, where information is stored collectively outside ourselve"

knowledge knowledgemanagement Google search searchengines memory information informationmanagement

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If you understand human and relationship capital, you can start a business. If your business creates value for your customers, you can earn a good living. But you will never grow large or particularly rich with just these two kinds of knowledge assets. This is because the real promise of the knowledge economy comes in the creation of structural capital, that is, knowledge that gets captured and institutionalized in an organization."

knowledgeeconomy structuralcapital intangibleassets knowledge

"One of the great strengths of the intangible capital (IC) perspective is the lessons it gives around business model and organizational sustainability. The IC Value Drivers Report for this services company provides a great example of this.

By way of background, IC Value Drivers include ten categories of the intangibles that are create the unique competitive advantage of companies today."

intangibleassets knowledge monetization structuralcapital reuse

"Dans un précédent billet, j'ai décrit quelques caractéristiques des projets complexes. J'aimerais revenir ici sur la question "que doit-on connaître d'un système pour pouvoir l'influencer dans la direction souhaitée", et pour cela je m'oserai à une nouvelle éloge de l'ignorance en management."

system knowledge complexity knowledgemanagement decisionmaking management chaostheory