Bertrand Duperrin's Library tagged jive → View Popular, Search in Google

Feb

2012

Making Activity Streams More Manageable

"In my last post Don't Cross the Streams, I challenged the idea that integrating multiple sources of information into activity streams is a good thing. This struck a nerve with some people (mainly vendors) while others completely agreed with me. A friend of mine an fellow industry analyst suggested that I follow up by posting possible solutions, so below are the few of the areas I think can help: "

www.alanlepofsky.net/...tivity-streams-more-manageable

- Preview

activitystream silos informationoverload filtering analytics informationmanagement newsgator ibmconnections socialtext tibbr jive cognos

Not everyone wants to see status updates in the same place they see support tickets or new sales opportunities.
If we are going to continue down the path of taking dozens of different pieces of information and cramming them into one place, then a single stream is not the way to go
9 more annotation(s)...
- Most enterprise products like Yammer, SocialCast, Jive and Socialtext enable the creation of groups, but these are not the same as lists. A group is public (at least to it's members) and controlled by an admin.
- In order to make sure they don't miss important information there should be options for being notified via email and/or SMS,
- these notifications just create more email, but for most people that is still a very necessary evil.
- Enterprise software vendor Tibbr has an excellent filtering system, where people can easily set up their own streams based on a combination of parameters such as subject, sender or time. You can give each stream a name, set up the rules and viola
- Facebook does this by providing a choice of Most Recent or Top Stories. The problem is perhaps 3 people on the planet have any idea what logic goes into actually making something a "top story
- NewGator has a nice feature where you can display the activity stream as a heatmap. Colour coding is used to display the most active conversations, which you can then click on to drill down into more detail
- Jive Software has a "What Matters" stream which their help describes as "an engine that collects and analyzes user activity in the community to recommend useful content, people, and places to individual users, and reports trending content and people. The Recommender looks at business relationships, user expertise, and areas of interest based on a user's behavior in the community to suggest relevant content that Jive knows a user has not yet seen.
- BM has told me they are working on similar smart filters for IBM Connections which will leverage the power of their Cognos analytics tools.
- I do think automated smart filtering has potential to help people navigate huge amounts of content. However, I remain skeptical about an algorithm's ability to decide what I should, or more importantly what I want to see, especially at a specific time or context.

Oct

2011

In The Next Version - Jive World 2011 Recap

"The Jive Apps ecosystem is win-win-win for Jive, their customers and business partners
Jive will be offering a new Jive Cloud deployment model
Lots of free things for Jive 5 customers, including Analytics Dashboard, the Jive Social Media Engagement application and 100 licenses of Jive for Outlook
Lots of cool stuff on the future roadmap"

www.alanlepofsky.net/...jive-world-2011-recap

- Preview

jive jiveworld2011 socialsoftware enterprisesocialsoftware

Tony announced a modification to Jive's previous slogan of "The New Way To Work", updating it to "The Only Way To Work". He also introduce "Me to the power of We", at which point I had enough of heard marketing slogans! My cynicism aside, the core of his talk was about the billions of dollars enterprises have spent over the last few decades creating silos of ERP, HCM, CRM, ECM (and other alphabet soup) systems, and how now is the time to transform those systems into ones where people are now the most important asset
Jive for Outlook brings social features to the tools that many people already use for work
6 more annotation(s)...
- external communities can authenticate with Jive using OAuth, providing a seamless experience.
- Jive profiles will be able to pull in information from LinkedIn
- Custom Streams: People will be able to create custom streams based on content, roles, tags and more, then share those streams with colleagues.
- Free Analytics Dashboard: Jive's acquisition of Proximal Labs provided them with an advanced analytics platform for monitoring the usage and interaction of people and pages inside Jive
- Multi-communities: These will allow you to invite external people into your internal instances. They see a slimmed down UI that only shows the parts of the community that they have access to.
- For the second key theme, "Turn Social Capital into business value", David Gutelius (Chief Social Scientist) discussed how the combination of data + context = intelligence. For example, different people searching for the same term should not get back the same results. Instead, the person's role, expertise and social graph should all factor into the information that is returned to them. David concluded by explaining that the future is not just about improving search, but instead improving ways that the system will know who/what to show you, even without you having to look for it.

Sep

2011

Sorry Gartner, Here’s the Real Magic Quadrant for SCRM

"For me and the decision makers I talk to, SCRM is simply taking traditional CRM and adding multichannel social technologies, social analytics and social engagement strategy to help Sales, Marketing and Customer Service be more productive."

www.cloudave.com/...e-real-magic-quadrant-for-scrm

- Preview

socialcrm gartner vendors crm social software salesforce jive lifecycle

Social CRM is a business philosophy that expands the borders of traditional customer relationship management beyond information, process and technology to people, conversations, and relationships. The focus of sCRM is on people (i.e. customers, partner, suppliers), their relationships with other people, and the ongoing conversations that are occurring about the Company and its products. Finally, sCRM is also about engaging with customers and prospects, not controlling them, and establishing bonds of trust (hopefully love) between the Customers and the Company
3 more annotation(s)...
- Jive doesn’t effectively manage information about people, relationships and business opportunities. It’s not built for that purpose. Jive is a listening and engagement platform that does not manage the people they are listening to; prospects, customers, vendors, and influencers.
  
  But their solution is an incredibly effective social platform for customer and employee engagement.
- True SCRM starts out the with the customer, her demographics, her realities, her needs, her values. But it does not ignore the management of the customer. It’s not an angry tweet that someone in customer service responds to only to move on the next complaint. It creates a profile of that customer so that the organization can continue to nurture her.
- As Peter Drucker liked to remind us, the purpose of business is to create a customer. And Social CRM is furthering this objective by enabling companies to locate and connect with current and prospective customers while managing them through a relationship lifecycle.

Aug

2011

Jive's S1 suggests how little has happened in social business

"Jive has filed its S1. For those that don’t know, this is a document filed at the SEC which is the precursor to an IPO. The IPO doesn’t have to happen but that’s the general intention.

I was particularly keen to see this S1 because it provides valuable insights into a a company before it launches on the public markets. In relatively new categories like so-called social business, it also gives us a glimpse about the shape and size that market might become. In this case, Jive is one of the early start up vendors that is attempting to make collaboration a business reality. It’s been around a few years so has the market positioning and experience to tell a credible story."

www.zdnet.com/...3363

- Preview

Jive IPO socialbusiness enterprise2.0 workflow integration context

There has been so much dismissive bloviating about the claimed benefits, that the harsh realities of execution have almost been swept aside. Until very recently. The almost incessant media racket and the round of self congratulatory conferences on the topic should have created a huge market. But if Jive is the best example we have then it simply doesn’t exist as a global phenomenon
Most recently I saw one tender document from a very well known operator in this space. I was truly taken aback at how little demonstrated understanding of basic business operations came out in the recommendations. Long on rhetoric that almost required its own dictionary to decipher and yet painfully short on addressing real world issues. Some organisations will fall for that, many won’t.
4 more annotation(s)...
- In short and as I said almost two years ago to the day: content without the context of business process is meaningless. Nothing has changed. And it wont because in all this, we’re talking about dealing with the intersection between software, which slavishly obeys its instructions and humans, who have a tendency to be messy and unpredictable.
- From what I can tell, those who are charged with actioning social business projects are often poorly equipped to understand just what needs to get done organisationally. Almost none of those I have met have any relevant large business operational experience.
- the taking of social metaphors that work in our personal lives but do not automatically carry over into our work lives. The divide between the two may be merging on a time allocation basis but not in the way we want to interact or the perceptions we have about those relationships
- By which stage apologising by saying ‘were early in the adoption cycle’ is going to be wearing mightily thin as the catch all excuse for what scares the heck out of the vendors wedded to this segment: failure.

Nov

2010

Is There Really A Social Business Imperative?

"As far as I know, the phrase “Social Business Imperative” comes from the CEO of Jive Software, Tony Zingale (you can see a great slide deck of his on this topic here). But the idea certainly seems to also underpin any number of Jive competitor products – Moxie Spaces, SocialText, Cisco, Leverage Software, etc., etc. The idea of the social business is gaining attention and software makers are fighting to corner the market on the idea for their own product. So it’s an imperative to them."

www.aiimcommunities.com/...lly-social-business-imperative

- Preview

socialbusiness Jive budgets IT enterprise2.0 silos integration performance businessperformance sharepoint dashboards sharepointpalooza integratedbusiness

First: The Social Business Imperative

I’m hearing this concept and even this specific phrase more and more.

As far as I know, the phrase “Social Business Imperative” comes from the CEO of Jive Software, Tony Zingale (you can see a great slide deck of his on this topic here). But the idea certainly seems to also underpin any number of Jive competitor products – Moxie Spaces, SocialText, Cisco, Leverage Software, etc., etc. The idea of the social business is gaining attention and software makers are fighting to corner the market on the idea for their own product. So it’s an imperative to them.
We can expect more spending on IT, but companies are still going to have to be very precise about how they prioritize projects.
3 more annotation(s)...
- That’s great. But you know what people were excited about at the SharePoint Palooza sessions I listened to? Dashboards.
  
  People wanted to see how do you take scattered data from different parts of the organization and tie them into a single view that tells, at a glance, the story of how the company is performing right now?
- It’s purely observational, but based on what I saw piquing peoples’ interests, I just didn’t come away feeling like “social business” was as much of an imperative as “integrated business”.
- All Social Businesses Are Enterprise 2.0 Businesses, But Not All Enterprise 2.0 Businesses Are Social Businesses.

1 - 5 of 5

Showing 20▼ items per page

Selected Tags

jive

Related Tags

Top Contributors

Click in to find related links.

Groups interested in jive

Kimind

Members (12)

bookmarks (538)
Market Intelligence

Members (1)

bookmarks (138)

Related Lists on Diigo

Social media monitoring

Jive acquires Filtrbox Bef...

Items: 14 | Visits: 3

Created by: Darlene Fichter
Jive News

Items: 2 | Visits: 2

Created by: Kevin Griggs

Diigo is about better ways to research, share and collaborate on information. Learn more »

Join Diigo