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Bertrand Duperrin's Library tagged interruption   View Popular, Search in Google

May
22
2012

"Advice on how to cope in this “always connected” age is plentiful: How to prioritize work better, manage your time more effectively across different domains of your life, survive email overload and even remedy your smartphone addiction. The trouble is that there is only so much that you can do alone: You can decide to turn off, but that does not mean everyone else will too."

smartphones mobility connectivity work worklifebalance interruption PTO predictabletimeoff timeoff

  • The trouble is that it is nearly impossible to mandate open dialogue, and even if it emerges, any gains in efficiency that follow will be reinvested in the organization--not your personal life.
  • Four years after our first “Predictable Time Off” (PTO) experiment--afternoons or evenings totally disconnected from work and wireless devices, agreed-upon email blackout times, or uninterrupted work blocks that allow for greater focus, for example--72 percent of people involved said they were satisfied with their job vs. 49 percent of their colleagues who were not doing PTO; 54 percent of PTO participants were satisfied with their work-life balance vs. 38 percent; and 51 percent said they were excited to go to work in the morning, vs. 27 percent.
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Apr
8
2012

"Most of us have had a boss who preached teamwork. Some bosses even like to put up posters with slogans like there is no "I" in team.

Teamwork is essential to organizational success but too much teamwork can be deadly. This is the point that Susan Cain, author of Quiet: The Power of Introverts in a World That Can't Stop Talking, argues in an essay for the The New York Times. She points out the drawbacks of too much teaming. "Research strongly suggests that people are more creative when they enjoy privacy and freedom from interruption," she writes."

teamwork collaboration productivity interruption privacy team individual collectivism individuality individualism

  • Cain also quotes from the memoir of Steve "Woz" Wozniak, co-founder of Apple Computer and inventor of the very first Apple computer, who advises fellow engineers and inventors to "work alone… not on a committee. Not on a team.
  • Collectivism leads to "group think," which, as Susan Cain argues, is the bête noir of teamwork; collaboration leads to innovation.
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Oct
25
2011

"Le "syndrome de déconcentration", mal du XXIe siècle ? La multiplication des chaînes télévisées a habitué notre cerveau au zapping. Depuis, notre environnement quotidien est en ébullition. Internet et les e-mails, les téléphones portables puis les smartphones et les tablettes tactiles, sans compter les tweets, nous ont rendus peu à peu multitâches, surstimulés mais pas si fiers de l'être. "

interruption multitasking email gtd infobesity attention

  • J'ai 4 000 e-mails dans ma boîte. Certaines personnes m'en envoient alors qu'elles sont à 5 mètres, déplore David, qui travaille dans l'automobile. Je butine d'un sujet à l'autre et sous prétexte de partager un même espace, mes collègues m'interrompent sans cesse.
  • près de six salariés sur dix consacrent deux heures par jour à gérer leurs boîtes mail ; quatre sur dix reçoivent plus de 100 messages par jour ; près de sept sur dix disent vérifier leur messagerie toutes les heures mais le font toutes les cinq minutes ; 64 secondes sont nécessaires pour reprendre le fil de sa pensée après l'interruption par un message. Enfin, sept managers sur dix déclarent souffrir de surcharge informationnelle.
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Dec
22
2010

"Canon France a organisé le 3 décembre 2010 pour la première fois une "journée sans mail" destinée à favoriser le bien être au travail. Saluons l'initiative qui a le mérite de reconnaître que la réception de nombreux emails peut-être facteur de stress, et qu'une politique RH de bien-être au travail doit aussi passer par la régulation de l'infobésité en entreprise.

Dans une étude publiée l'an dernier, l'entreprise Intel affichait déjà des chiffres préoccupants sur l'inflation informationnelle:

* Les salariés traitent entre 50 et 100 emails par jour, les dirigeants pouvant traiter jusqu'à 300 emails
* Le volume d'emails reçu nécessite en moyenne 4 heures par jour pour les traiter
* 30 % des emails sont inutiles"

email informationoverload infobesity canon intel stress wellbeing interruption interruptivity costs visibility

  • En moyenne, il est impossible de travailler plus de 12 minutes sans être interrompu, et l'interruption a un coût, humain... et financier.
  • Le management français assoit généralement son pouvoir sur la rétention d'informations et un fonctionnement en petit cercles de pouvoir : cette volonté de tout contrôler est souvent contre-productive face au déferlement d'informations. Elle n'est pas en mesure de canaliser les flux car elle possède une vision trop restrictive du travail en réseau.
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"We have a brain with billions of neurons and many trillion of connections, but we seem incapable of doing multiple things at the same time. Sadly, multitasking does not exist, at least not as we think about it. We instead switch tasks. Our brain chooses which information to process. For example, if you listen to speech, your visual cortex becomes less active, so when you talk on the phone to a client and work on your computer at the same time, you literally hear less of what the client is saying. "

multitasking interruption communication

  • People who call you at work, send you emails, or fire off texts can't see how busy you are with your current task. Nor can Twitter feeds or email alerts. As a result, every communication is an important one that interrupts yo
  • First, make an effort to do tasks one at a time. Stick with one item until completion if you can. If attention starts to wane (typically after about 18 minutes), you can switch to a new ta
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Sep
13
2010

"
Concrètement, « le temps de travail des Français est de plus en plus morcelé. Dominés par l’informatique et les télécommunications, les salariés sont sollicités en permanence par la messagerie interne, les messages instantanés, les appels téléphoniques, les SMS et toutes sortes d’alertes. »
"

interruption interruptivity email socialnetworks work interactions

    • 93,3 % des Français passent plus de 4h par jour sur leur ordinateur (70 % + de 6h)
    • 70 % déclarent utiliser leur ordinateur pour gérer leurs affaires personnelles au bureau
    • Plus d’1 Français sur 2 se connecte à des réseaux sociaux durant ses heures de travail 
    • Près d’1 message sur 3 revêt un caractère non professionnel
    • 75 % avouent interrompre leur travail pour regarder le contenu d’un nouveau message qu’ils viennent de recevoir
    • Pour plus des deux tiers des Français, ce qui est urgent passe avant ce qui est important, et 25 % des sondés estiment ne travailler que dans l’urgence
  • Le travail devient une interaction
     
     Bien entendu, être interrompu à cause d’un contact (peu importe le moyen) n’a rien d’exceptionnel au travail, et est même recommandé. Cela fait partie du travail en somme. « La conclusion de notre étude est simple mais d’une portée étonnante : l’entreprise est de moins en moins un lieu de production au sens classique du terme. Le travail devient une interaction, un échange, un dialogue permanent. L’entreprise favorise et exige cette interactivité dont elle fournit les outils. Cette évolution est profonde et pourrait bien changer fondamentalement notre relation au travail, son organisation et ses valeurs » commente ainsi Jérôme Anrès, PDG de Sciforma.
May
29
2009

Using tools which provide you with central hub for communication (such as a wiki), instead of directly contacting each individual person, allows you to reduce the number of connections involved. This, in turn, reduces the number of interruptions and the number versions of the document that are generated, making the discussion much more manageable. Furthermore, if the article is in a wiki, then it becomes search-able by all the users of the wiki too, so other people can find it again in the future. This is not the case if it’s stuck in someone’s inbox.

socialsoftware hub productivity connections interruption email teamwork

Jan
3
2009

Multitasking, when it comes to paying attention, is a myth. The brain naturally focuses on concepts sequentially, one at a time. At first that might sound confusing; at one level the brain does multitask. You can walk and talk at the same time. Your brain controls your heartbeat while you read a book. Pianists can play a piece with left hand and right hand simultaneously. Surely this is multitasking. But I am talking about the brain’s ability to pay attention. It is the resource you forcibly deploy while trying to listen to a boring lecture at school. It is the activity that collapses as your brain wanders during a tedious presentation at work. This attentional ability is not capable of multitasking.

attention multitasking interruption

Sep
22
2008

In a study last year, Dr Thomas Jackson of Loughborough University, England, found that it takes an average of 64 seconds to recover your train of thought after interruption by email (bit.ly/email2). So people who check their email every five minutes waste 81/2hours a week figuring out what they were doing moments before.

email interruption productivity deloitte blogs rss

  • surveyed 250 users and discovered that 56% spent more than two hours a day in their inbox (bit.ly/email4). Most felt they got too much email - by January 2008, 38% of respondents received more than 100 emails a day - and that it stopped them from doing other things.
  • The third group, however, reacted negatively to the pressure of email. "That causes stress," says Dr Renaud, "and stress causes all sorts of health problems."
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Aug
14
2008

In this experiment 300 engineers and managers, located in two US sites (Austin, TX and Chandler, AZ), agreed to minimize interruptions and distractions every Tuesday morning. During these periods they had all set their email and IM clients to “offline”, forwarded their phones to voice mail, avoided setting up meetings, and isolated themselves from “visitors” by putting up a “Do not disturb” sign at their doorway. The purpose was to see the effect of 4 hours of contiguous “thinking time”.

On the whole, the 7-month pilot returned markedly positive results. It has been successful in improving employee effectiveness, efficiency and quality of life for numerous employees in diverse job roles. 45% of post-pilot survey respondents had found it effective as is, and 71% recommended we consider extending it to other groups, possibly after applying some modifications

email informationoverload infobesity intel productivity interruption

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