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"Canon France a organisé le 3 décembre 2010 pour la première fois une "journée sans mail" destinée à favoriser le bien être au travail. Saluons l'initiative qui a le mérite de reconnaître que la réception de nombreux emails peut-être facteur de stress, et qu'une politique RH de bien-être au travail doit aussi passer par la régulation de l'infobésité en entreprise.
Dans une étude publiée l'an dernier, l'entreprise Intel affichait déjà des chiffres préoccupants sur l'inflation informationnelle:
* Les salariés traitent entre 50 et 100 emails par jour, les dirigeants pouvant traiter jusqu'à 300 emails
* Le volume d'emails reçu nécessite en moyenne 4 heures par jour pour les traiter
* 30 % des emails sont inutiles"
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En moyenne, il est impossible de travailler plus de 12 minutes sans être interrompu, et l'interruption a un coût, humain... et financier.
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Le management français assoit généralement son pouvoir sur la rétention d'informations et un fonctionnement en petit cercles de pouvoir : cette volonté de tout contrôler est souvent contre-productive face au déferlement d'informations. Elle n'est pas en mesure de canaliser les flux car elle possède une vision trop restrictive du travail en réseau.
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"Are you exploring how to create a social media strategy for your company? Are you looking for a company to benchmark? One you might consider looking at first is Intel Corporation.
We have been following the journey taken by Bryan Rhoads, Senior Digital Strategist at Intel whose job title is our pick
for one of this year's coolest. Rhoads starts by explaining the Intel journey: "
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The result was the creation of Intelpedia, a team based wiki collaboration site launched in November of 2005. Today, Intelpedia contains over 15,000 articles from Intel employees defining, collaborating and documenting their part of the Intel workplace."
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According to Rhoads, however, it is important to recognize that merely having social media policies in place at an organization does not necessarily mean an organization's employees will understand them or incorporate them into their daily jobs.
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For the last 18 months, Intel has invested a significant effort to develop a full strategy & implementation roadmap for social computing within the enterprise. I am pleased to announce the release of a white paper Developing an Enterprise Social Computing Strategy that I did jointly with Malcolm Harkins, Chief of Information Security. The paper details our approach towards embracing the use of collaborative technologies while addressing the mitigation of legal, HR and governance issues. Here are some key areas you will find detailed in the paper
We are 1.5 weeks away from launching the first phase of bringing robust social tools in-house to augment and improve the way our employees connect and collaborate today. I get asked a lot about "Why" we are doing this and the value we believe we will bring to Intel. I wanted to share with you the reasons.
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Employees Want to Put a Face to a Name:
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- Too much time is lost to find people & information to do your job:
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mais il faut aussi stocker, archiver… De quoi faire exploser les serveurs. « Des filtres automatiques ont permis de réduire le nombre de spams, explique-t-on chez Deloitte, mais il reste beaucoup à faire sur les comportements compulsifs, qui, eux, sont du seul ressort de l’humain. » « Spamers internes », c’est ainsi qu’un fabricant de solutions pour les messageries électroniques, Mirapoint, qualifie ces salariés qui envoient des mails en rafale, mettent plus de monde qu’il n’en faut en copie et relancent dès qu’on ne leur répond pas dans le quart d’heure. Des pollueurs de messageries, en somme. Vont-ils faire des crises de manque les vendredis ?
In this experiment 300 engineers and managers, located in two US sites (Austin, TX and Chandler, AZ), agreed to minimize interruptions and distractions every Tuesday morning. During these periods they had all set their email and IM clients to “offline”, forwarded their phones to voice mail, avoided setting up meetings, and isolated themselves from “visitors” by putting up a “Do not disturb” sign at their doorway. The purpose was to see the effect of 4 hours of contiguous “thinking time”.
On the whole, the 7-month pilot returned markedly positive results. It has been successful in improving employee effectiveness, efficiency and quality of life for numerous employees in diverse job roles. 45% of post-pilot survey respondents had found it effective as is, and 71% recommended we consider extending it to other groups, possibly after applying some modifications
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