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Bertrand Duperrin's Library tagged integration   View Popular, Search in Google

Feb
22
2012

"A regarder de plus près l’évolution des réseaux sociaux et l’utilisation des outils numériques dans la société, et outre l’aspect mobile déjà exploité par beaucoup et qui est maintenant une certitude, 3 grandes tendances semblent concerner les réseaux sociaux d’entreprise : "

enterprisesocialnetworks interoperability video integration intranet communication learning gaming sociallearning

  • L’ouverture progressive: l’ouverture aux parties prenantes et partenaires de l’entreprise semble se profiler. Certaines entreprises décideront d’aller jusqu’à ouvrir leur réseau social aux clients, aux consommateurs voire au grand public.
  • Le social sera vidéo : La vidéo comme élément clé du partage de bonnes pratiques, de la communication interne, du storytelling et de l’expression des salariés.  La vidéo ne sera pas uniquement un objet de l’échange mais bien le vecteur du contenu.
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Dec
9
2011

"“If you want your Enterprise 2.0 efforts to be successful, you have to use words other people understand and care about.”

She went on to say that instead of talking about social media, social business, building communities and why your organization needs to use blogs, wikis, and microblogging, you should be talking about increasing sales, increasing productivity, and cutting costs. If you’re talking with Director of HR, he doesn’t care that you are managing 100 new communities or that 1,000 Yammer messages were posted today. He wants to know if the attrition rates are going down or that new employees are getting acclimated more quickly. For you, building communities might be the goal. For him, those communities don’t mean anything unless they can help him reach his goals."

socialbusiness enterprise2.0 communities adoption value business socialsoftware integration

  • This about much more than what words to use. It’s about integrating the use of Enterprise 2.0 tools into the actual business. It’s about realizing that these tools are a means to an end, not the end itself. It’s about understanding that a social business community that isn’t tied to actual business goals isn’t sustainable.
  • This is where the Enterprise 2.0 industry finds itself today.You’ve brought social tools to your Intranet? You’ve created a dozen active, vibrant communities behind your firewall? That’s great, but don’t go patting yourself on the back too much. Now, let’s drive it deeper into the business. If your goal this year was to bring Enterprise 2.0 to your organization, your goal for next year should be to integrate those tools into one or more of your business units.
Nov
28
2011

"I recently read about the Five Top Challenges of Integrating Social Media Data with Business Applications by Elias Terman on the CTOEdge.Now it seems to me that these issues are all, or at least mostly, about how to connect old school enterprise applications of record that deal with transactions and the new school systems of engagement that deal with interactions."

socialmedia data integration workflow transactions interactions knowledgework

  • In today's developed economies, the significant nuances in employment concern interactions: the searching, monitoring, and coordinating required to manage the exchange of goods and services
  • jobs involving the most complex type of interactions—those requiring employees to analyze information, grapple with ambiguity, and solve problems—make up the fastest-growing segment
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Oct
12
2011

"I have admired the capabilities within Socialtext for some time. It was one of the early enterprise 2.0 providers, well before the term was coined. They began with a wiki base and have added capability over time to build a comprehensive platform. A couple of years ago they added Socialtext Signals, one of the first enterprise micro-blogging tools. A wrote about them a year ago on this blog (see Socialtext Adds Micro-messaging and Goes Mobile). Recently, I spoke with their CEO, Eugene Lee, on their latest offerings."

enterprisesocialsoftware socialtext socialsoftware enterprise2.0 socialbusiness integration CRM businessapplications process

  • The platforms that Socialtext can easily integrate with include SharePoint and Salesforce.com. These are good choices. In my view SharePoint, and other document management systems, should be treated like other enterprise applications of record in the same way as an ERP or CRM system is being treated. Socialtext can then help increase engagement with these systems
  • Now you can bring issues form the CRM tool into Socialtext to generate more engagement and more focus
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Sep
26
2011

"I believe there's a real chance to address some long-standing social business challenges if we can work through and address these issues better than we have up until now.

Unfortunately, any progress will require connecting some technology thinking with some business thinking, which is the quintessential oil and water of the information technology divide. However, I believe we can now do this better than we ever could in the recent past and that a major opportunity lies ahead."

socialbusiness enterprise2.0 integration systemsofengagement systemsofrecord process

  • 1. The requirement to connect social software with systems of record, productivity applications, and the local intranet, etc. This puts social tools where the most important enterprise data is today, and;
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  • Social Software As The Connective Fabric for Daily Work

"Yet, though C-level involvement is one of the single most effective ways to gain approval for the needed resources, functional cohesion, and organizational priority, it's also a good recipe for bottling up internal social media in a manner that ends up moving it through the traditional IT project machine. This oft-careworn process is usually a well-established -- and largely well-intentioned -- "sausage maker" for repeatably fielding new IT solutions in a linear and highly structured fashion (though it's showing serious signs of age.)"

enterprise2.0 socialbusiness adoption emergence process participation integration systemsofengagement systemsofrecord

  • The nature of open-ended in this discussion is vital and nuanced. Social media finally thrived, most arguably through the rise of RSS, which created a sort of "Unix pipe" for the social world. This allowed the fragmented conversations of blogs to be perceived externally as single albeit decentralized conversations
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  • Three Dimensions of Social Business and Enterprise 2.0 Emergence
Aug
30
2011

"Jive has filed its S1. For those that don’t know, this is a document filed at the SEC which is the precursor to an IPO. The IPO doesn’t have to happen but that’s the general intention.

I was particularly keen to see this S1 because it provides valuable insights into a a company before it launches on the public markets. In relatively new categories like so-called social business, it also gives us a glimpse about the shape and size that market might become. In this case, Jive is one of the early start up vendors that is attempting to make collaboration a business reality. It’s been around a few years so has the market positioning and experience to tell a credible story."

Jive IPO socialbusiness enterprise2.0 workflow integration context

  • There has been so much dismissive bloviating about the claimed benefits, that the harsh realities of execution have almost been swept aside. Until very recently. The almost incessant media racket and the round of self congratulatory conferences on the topic should have created a huge market. But if Jive is the best example we have then it simply doesn’t exist as a global phenomenon
  • Most recently I saw one tender document from a very well known operator in this space. I was truly taken aback at how little demonstrated understanding of basic business operations came out in the recommendations. Long on rhetoric that almost required its own dictionary to decipher and yet painfully short on addressing real world issues. Some organisations will fall for that, many won’t.
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Aug
19
2011

"While social networks are still just getting their sea legs in most organizations, the next big leap forward -- in addition to social analytics -- is likely to be the integration of our productivity and line of business apps into our activity streams. Will this unleash significant new value? Very probably. But it's also possibly the big integration opportunity that businesses have long looked for."

socialsoftware socialnetwork businessapplications integration

  • For example, we do most of our work in an array of individual software applications. Afterwards, we apply tools like e-mail to connect the thread of the work process back together with our co-workers and customer
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  • Organizing Social Applications Around Work: Social Networks, OpenSocial, and App Stores
Jun
29
2011

"Though the real challenge in the collaboration space is process related rather than technology, better integration capabilities will provide incentives for employees to complete any due diligence with respect to ticket resolution. These would be incentives from using a uniform interface to the system rather than logging into different systems. "

API integration collaboration openAPI

Jun
15
2011

"Almost 90% of companies use some form of social networking, whether it's an internal blog, an online forum, a wiki, or a hybrid platform such as Microsoft SharePoint, the InformationWeek Analytics Social Networking in the Enterprise Survey shows. However, a paltry 10% consider that effort a success. And we know one of the big reasons.

Only 26% of our survey respondents have direct email integration with their social systems. In other words, companies expect employees to break away from their email, check the "social" system, collaborate, and then go back to their email. Fuggedaboutit."

collaboration email socialnetworking integration training search unifiedsearch

  • Hundreds of apps, platforms, and devices are designed to help us work together better. They all promise to make us more productive. Yet almost none of these tools plugs easily into the others.
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  • 11 major options
Apr
29
2011

"One of the hallmarks of an enterprise social media product is the activity stream, that ticker of activity from coworkers and collaborators including announcements, questions, ad hoc discussions, and so on, each note decorated with the profile picture or some other avatar for the author. "

activitystream integration collaboration

  • The activity stream is a big deal, even though it's not clear to everyone whether this is an improvement over what has gone before
  • But the question that's more on my mind is how many activity streams we really need in our work lives
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Mar
14
2011

"Le salon Solutions Intranet & collaboratif cette semaine, a certainement été un évènement important pour la prise de conscience de cette convergence entre l'intranet et les réseaux sociaux à la sauce collaboratif:" [...] Il est intéressant de comparer avec l'édition 2009 et de voir le chemin parcouru ces deux dernières années. Et pour ceux qui ont lancé en interne leurs premières initiatives à cette époque d'envisager l'avenir.

intranet socialintranet collaboration socialnetworks IT integration intranet2.0 communication internalcommunication informationoverload infobesity

  • La conclusion de cet article montre la clairevoyance de son auteur (Marc de Fouchécour) puisqu'il conclu par "il faudrait implémenter des fonctions de réseau social dans l’intranet, qui permettent la mise en relation des collaborateurs et forment le terreau des futurs groupes de travail collaboratif ou de communautés de pratiques." Bien vu.
  • L'intranet c'est cet animal piloté le plus souvent par la Direction de la Communication et/ou la Direction des Systèmes d'Information. Or on constate les difficultés actuelles à convaincre ces Directions de s'engager sur la voie des réseaux sociaux
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Feb
12
2011

"Earlier this week I gave the opening keynote at the Sydney launch of Tibbr, the new social enterprise offering from TIBCO. I hope to have the video of my presentation up before long.

Before the event I summarized some of the very positive commentary on Tibbr since the San Francisco launch two weeks ago.

It’s now time to offer my own thoughts. Here is what I think is most interesting and important about Tibbr."

socialbusiness enterprise2.0 tibbr tibco integration activitystream expertslocation expertise filtering enterprisesocialsoftware

  • Tibbr at its heart is very simple – you can follow the activity streams from individuals, discussion on particular subjects, and from applications. Bringing these all together in one interface means that all activity across the organization relevant to the individual can be brought together in one easy-to-use interface.
  • This is critical, because the reality is that most social software suites today are an overlay to core enterprise applications – they enable conversations and collaborative work but don’t link in a meaningful way to core systems such as CRM or ERP systems. Tibbr is from the outset linked to all applications, drawing on the 140 technology and application adaptors that TIBCO has developed. An open SDK is available for companies who have in-house applications that they want to integrate with.
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Jan
5
2011

"Detail: In general, the first wave of Enterprise 2.0 was arguably tool-based (e.g., stand-alone blogs, wikis). The second wave of Enterprise 2.0 focused on enabling an enterprise-wide destination (e.g., a “Corporate Facebook”) which acted as a community and connectivity hub for employees. More accurately, we might describe this type of platform as a social network site (Reference Architecture For Social Network Sites). The third wave of Enterprise 2.0 is moving in two directions virtually in parallel to each other."

enterprise2.0 applications platform services socialnetworks businessapplications integration processcentricity workflow sociallayer

  • The initial direction is to support social applications hosted on the social network site itself. The most common examples I’ve seen so far are innovation/ideation solutions but organizations will likely want to construct their own community-like applications on top of their social network site as well.
  • This horizontal trend is the second direction within this third wave of Enterprise 2.0 implementations. Social networking services will enable organizations to take social data within the social network site and surface that information contextually within another system (e.g., productivity suites, collaboration tools, enterprise portals, business processes, and mobile applications).
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Dec
20
2010

"Yet, Fully networked organizations achieved substantially more benefits–a mean of 27%–compared to 15% for Externally networked, and 12% for Internally networked.

What makes Fully networked organizations drive almost twice value of the other two networked organizations despite having very similar demographics?

The only driving factor that I can see from the second table in their report is the level of integration into the various day-to-day tasks of the constituents in each category"

networkedorganization process workflow integration value socialbusiness enterprise2.0 socialnetworks sociallayer

  • 70% of Fully networked organizations indicate that Web2.0 is integrated into their day-to-day tasks, compared to 53% for Externally and 49% for Internally networked organizations. I
  • Long story short: the degree of how social business is integrated into the workflows of your organization may be a strong driver of business benefit and the success of your Enterprise 2.0 effort.
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