Bertrand Duperrin's Library tagged → View Popular, Search in Google
"I put on my curmudgeon hat and had another look at Social. I voiced my concerns about Social Business, its challenges, its extremely high dependence on people for data quality and business information, as well its cannibalisation of your current business offerings.
Now, it’s time to voice my concerns about Social Enterprise. And well about time, after this long introduction…"
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An enterprise is an organisation where your colleagues aren’t intimate friends, but complete strangers
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An Enterprise is anti-social by nature.
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"The concept of information sharing by the CIA is considered an oxymoron by some, but the agency has become a leader in this area. The changes came after perceived failures related to 9/11 and the Iraqi weapons of mass destruction debacle.
The CIA responded to those lapses by establishing an online data-sharing environment, the Worldwide Intelligence Review (WIRe). "
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Our business is about information sharing. We’ve become a leader in information sharing. What good is a piece of data if the right people can’t use it to make an informed decision
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One key focus for WIRe is to let users find data that they might not know exists. That has to be balanced with the need for security. Those opposing challenges are resolved by showing users names and headlines for reports, articles and other files, along with information on their security level. Sometimes users will see nothing more than an article number, other times they may see the first page of a document based on their security level.
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6. Les " peer bonus ". Encore du pouvoir pour des pairs. Ils récompensent l'effort particulier d'un collègue - souvent sur les projets transversaux - en lui attribuant une somme d'argent " symbolique " (100 $).
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9. Des bols d'air. Le programme maison de rotations, mensuelle, trimestrielle ou annuelle à l'international permet de sortir de sa bulle. Et chaque métier- commercial-marketing, RH, ingénieur- a le sien.
Les collaborateurs occupent alors des missions temporaires de 1, 3 ou 12 mois dans l'un des 30 pays, grand ou petit, où Google est implanté.
"Google emploie 29 000 salariés dans le monde, dont 250 en France (bientôt 500). Son esprit start-up anticonformiste séduit et retient. Mais sous les apparences rugit un puissant moteur : partager le pouvoir pour mieux se nourrir de la vitalité de l'individu."
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1. Un recrutement partagé et diversifié. Ni le manager, ni le recruteur ne choisissent seuls. Au moins un collaborateur, issu d'un autre service, mène un entretien individuel avec le postulant.
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La priorité sera donnée à ceux qui ont prouvé une capacité à fonctionner en réseau, " en capillarité " avec les autres tout en gardant une certaine humilité. Les candidats doivent en outre être capables de s'engager sur " des missions qui les dépassent " et de de partager leur expertise.
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Organizational culture powerfully influences a company's performance — or at least we say so. I often hear executives reassure me that projects will get done because "we have an execution culture," or that customers will be well taken care of because "we have a culture where the customer comes first." At the same time, culture is also one of the great rationalizations for managerial shortcomings. Many times I've heard that a project was delayed because "we don't make quick decisions around here," which is the managerial equivalent of "the dog ate my homework."
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Organizational culture powerfully influences a company's performance — or at least we say so. I often hear executives reassure me that projects will get done because "we have an execution culture," or that customers will be well taken care of because "we have a culture where the customer comes first." At the same time, culture is also one of the great rationalizations for managerial shortcomings. Many times I've heard that a project was delayed because "we don't make quick decisions around here," which is the managerial equivalent of "the dog ate my homework."
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Any management team can assess its culture by asking these kinds of simple questions across a range of organizational behaviors. For example: To what extent do we reward individual vs. team results? To what extent do we share information broadly or parcel it out narrowly? To what extent do we encourage or discourage risk?
"Now businesses and organizations are seeking to adapt to the Social Web and incorporate this big switch in human behavior and cultural habits into their operations and strategies. At IBM — and consultancies such as Dachis and Altimeter — this new stratagem is often referred to as “social business.” It entails more than just business use of social software and networks for external purposes such as marketing. In the fuller view, social business is about re-shaping organizations to become more collaborative, communal and capable in fostering human relationships. Not surprisingly, such a new frontier is right in the wheelhouse of the strategy & transformation consulting services offered by Global Business Services (GBS), the part of IBM I work in."
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our relationships (with colleagues and customers) are forged on trust, a shared sense of purpose and a willingness to share and build on each other’s ideas. In this sense I think you could say that a social business strives to be a much more human (and humane) kind of entity.
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On this score, my informal social contract with IBM is pretty great — I’m not just able to devote time and energy to strategic sharing and innovating in social media, I am generally recognized and rewarded for leading by these examples.
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"A few years ago we launched a “microblogging” system called Yammer at Capgemini. Yammer is a private and secure enterprise social network that allows colleagues to hold conversations, read posts and actively collaborate with co-workers in real-time. It is contributing to the collective consciousness of the 25,000 people who subscribe to it, a consciousness that is continually shifting and updating, as those people constantly learn and share new experiences."
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A key challenge for us is how to keep our disparate colleagues up-to-speed, and able to benefit from all of our massive amount of in house knowledge in order to optimise delivering value to our clients. Does social networking provide part of the answer?
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In large part it is about decentralising the information flow, to create greater collaboration from the outside in. Whereas previously information dissemination was all about the centralised business and knowledge management, social networking has caused a shift in the way we communicate: it’s about an event, a topic, a specific information need at the point of service delivery, such as on site at a client facility.
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" Pierre Bourdieu recita, Jacques Rancière escucha...
Plus on sait moins on partage. Une enquête de l'ifop récente qui a été reprise par de nombreux blogueurs, dont Reyt montre la résistance des cadres aux réseaux sociaux, quand bien même en sont-ils de plus en plus des utilisateurs. "
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De manière apparemment paradoxale, ceux dont on attendrait qu'ils soient ouverts aux technologies de la connaissance sont les plus hostiles, notamment à celles qui facilitent son partage, et semblent y résister le plus. -
La révolution que l'on attend des médias sociaux, n'est pas cette société de la connaissance promise dans les années 2000, mais une guerre de tranchée où ceux qui sont supposés savoir, ne serait-ce que par un niveau d'éducation et de formation plus élevé, dissimulent le savoir et l'information, en le protégeant sans doute par des signes d'autorité.
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"Le centre de recherche IBM TJ Watson et le Center for Social Software ont publié une étude sur l’usage du micro-blogging en entreprise.
Cette étude a été réalisée en comparant simultanément l’utilisation par les collaborateurs d’un outil interne propriétaire (BlueTwit) et de la célèbre plateforme Twitter.
La seule différence notable entre les deux plateformes de microblogging étant la limite de caractère : 140 pour Twitter et 250 pour BlueTwit."
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Dans les deux cas, c’est le partage d’informations qui est l’usage le plus courant : il représente plus de 30% des contenus postés. Les publications de simple « statuts » sont secondaires (moins de 12%).
"The "real" Enterprise 2.0 is not a technology or marketing plan, but the reinvention of the enterprise itself. It's a rethinking of the structure, process, culture and even, in some cases, the very purpose of the enterprise.
With technology erasing barriers to participation and communication, we're seeing a change in the nature of how we go about running an organization."
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1. The Power Shift From Information Hoarding to Sharing
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This means that your ability to recognize where and when your information is valuable, and being recognized as a reliable source confers more status.
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"According to research shared on the UK-based Psyblog, there are three main reasons teams don’t share information. Four, if you count “I hate you and want you to crash and burn” but we won’t go there today."
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Memory is a shaky thing. Generally, people remember shared information better than information they pick up on their own. Let’s face it, if three people remember something, it’s more likely to come up in a meeting
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Pre-judgements and assumptions get in the way. A major reason people don’t share information is they don’t think they have to share it. While it might be a good thing to give people the benefit of the doubt, often people don’t know (or can’t immediately recall) a specific piece of information
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"To veterans of the technology industry, the fuss over social networking sounds all too familiar. Whenever a new and disruptive technology appears, there is initially a backlash against it before it becomes broadly accepted. Even a seemingly innocent application such as Microsoft’s Excel spreadsheet was greeted with much scepticism because managers assumed workers would use it to make lists of their fantasy football teams or their weekend shopping—which is exactly what they did and still do. But along the way, Excel has also become an invaluable business tool."
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Many companies are organised into strictly separate regional, product-line and functional “silos”, making it hard for people to share information beyond their immediate colleagues. And the rise of vast, globe-spanning corporate empires with hundreds of thousands of employees has left many folk isolated in small work groups run by managers who care only about their particular fiefs. As a result, efforts are duplicated and valuable information ends up being hoarded, not shared
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To improve matters, the intelligence community is developing a system called A-Space, a sort of Facebook for spies that holds profiles of analysts from various agencies and allows them to contact one another and to share large amounts of text, graphics, images and videos.
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I read recently that IBM was abandoning the term “knowledge management” for “knowledge sharing.” According to an article on the KnowledgeBoard site (thanks to Chris Johannesson from NBC Universal for suggesting that I blog about it), Chris Cooper, knowledge sharing solutions leader at IBM Global Business Services (GBS), deems it a “philosophical repositioning.” Cooper notes, “Management suggests control: control of process and control of environment.” Another GBS knowledge specialist, Luis Suarez, notes in the same article, "Command and control corporations are no longer going to be there. People need to be freed to share what they know."
…collaboration is often not the first choice of tools we should reach for, as gathering information, understanding, and working through options is really needed in order to get to the stages of agreement.
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