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Bertrand Duperrin's Library tagged informationoverload   View Popular, Search in Google

May
14
2012

"In his provocative book The Paradox of Choice, Barry Schwartz's warns that giving consumers more product choices actually lowers their purchase satisfaction. Schwartz reasons that having too many options makes us fear missing out, which causes anxiety, analysis paralysis and regret."

customer customersatisfaction brands decision cognitiveoverload informationoverload

  • consumers are actually overwhelmed, unable to effectively process the flood of product information and choices.
  • These are the behaviors of overwhelmed shoppers who struggle to process information and unnecessarily agonize over otherwise trivial purchases. The problem is cognitive overload — the result of excess demands on our cognitive powers that lead to poor decision-making.
  • 2 more annotation(s)...
Apr
8
2012

"It has become accepted wisdom that weak ties — your acquaintances, distant colleagues — can provide more novel information than close ties. But new research by Marshall Van Alstyne, associate professor at Boston University and a visiting professor at MIT, suggests that in some cases strong ties are better."

strongties weakties ties networks knowledgemanagement communication sap casestudies problemsolving informationoverload

  • “You can think of knowledge markets as crowdsourcing, but our particular twist on it is the economic optimization of crowdsourcing, applying economic theory to these social science properties,” he says. “How can we get better answers, get higher rates of contribution? How can we do better resource allocation? Can we value the information shared? Can we cause economic growth inside an information economy? Those are our areas.”
  • Van Alstyne explains how some of his new research challenges the existing theory about the value of strong ties versus weak ties, and why we should beware of “interrupt-driven communication.”
  • 11 more annotation(s)...
Mar
12
2012

"I actually believe there are qualities or behaviors that are distinctly different from business-as-usual and that can help businesses extract value from social media behaviors and technology. To me, they are what define a social business (and, yes, I do mean a business aligned with social media-based behaviors not necessarily a more socially responsible company. This latter definition is important just not my particular focus for now.)

We are a social business. That means we practice what we preach to our clients. There are 5 key behaviors of a social business that we focus on. I would love to hear what others think: "

socialbusiness values collaboration innovation casestudies ogilvy behaviors agility adaptiveness customerrelationship bigdata informationoverload analytics

  • Foster horizontal collaboration – hierarchies and departments matter less. The price of organizing around shared interests and needs has gone way down. Just
  • Make clear commitments to innovation – We can’t innovate and optimize ROI at the same time. If we are not careful, we will let our natural impulses to define things like ROI dampen our spirit for innovation. Let’s face facts, we are designing while driving the ca
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Feb
22
2012

" some companies are taking drastic steps to help workers manage the number of messages they receive. The CEO of Atos, a British IT services company, has vowed to ban internal email by 2015. Volkswagen in Germany has agreed to stop sending emails to certain employees after work hours. If these companies are taking radical action, is it time for you to do the same to counter your own overload? "

email infobesity informationoverload flow decisionmaking

  • Recognize it's not really about email
     According to Allen, email overload is only a symptom of a larger issue: a lack of clear and effective protocols. If your organization has ambiguous decision-making processes and people don't get what they need from their colleagues, they'll flood the system with email and meeting requests.
  • Control your flow
     Another way to reduce the time you spend on email is to turn off the spigot of incoming messages. There are obvious practices that help, such as unsubscribing to e-newsletters or turning off notifications from Facebook or Twitte
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Feb
6
2012

"In my last post Don't Cross the Streams, I challenged the idea that integrating multiple sources of information into activity streams is a good thing. This struck a nerve with some people (mainly vendors) while others completely agreed with me. A friend of mine an fellow industry analyst suggested that I follow up by posting possible solutions, so below are the few of the areas I think can help: "

activitystream silos informationoverload filtering analytics informationmanagement newsgator ibmconnections socialtext tibbr jive cognos

  • Not everyone wants to see status updates in the same place they see support tickets or new sales opportunities.
  • If we are going to continue down the path of taking dozens of different pieces of information and cramming them into one place, then a single stream is not the way to go
  • 9 more annotation(s)...
Dec
19
2011

"So why is collaboration as rare as it is?

The short answer is that collaboration is dangerous. Inherently, collaboration says something is happening outside of one's immediate control. This by itself seems threatening to some, but there are several specific reasons why it appears dangerous:"

collaboration informationoverload role effectiveness priorities execution problemsolving expertise

  • Most people have built their careers — perhaps even their identity — on being the expert. They don't like feeling ignorant
  • Role and responsibilities in the collaboration space tend not to be hierarchical; they are often fluid, changing from phase to phase of the work.
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"You have to admire CEO Thierry Breton of Atos for taking a very public stance on the issue, telling ABC, “We are producing data on a massive scale that is fast polluting our working environments and also encroaching into our personal lives,” he goes on to say, “At [Atos] we are taking action now to reverse this trend, just as organizations took measures to reduce environmental pollution after the industrial revolution.”"

email policy thierrybreton atos informationoverload infobesity

  • Let’s see, comparing digital email to environmental pollution when your own company is selling even more digital solutions that are contributing to the problem is pure lunacy.  They pay this guy €2.5 million euros a year to come up with this stuff.
  • Imagine a customer sending an email into an Atos imposed, email black hole, where the customer is seeking answers to their questions.  The Atos employee then cuts and pastes the email into the Atos intranet and hours later the Atos employee presumably receives an answer from another employee.  The Atos employee then cut and pastes the answer back into the original email and sends it back to the customer.
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Dec
13
2011

"

The problem with email today is not an ever-decreasing signal-to-noise ratio. Spam filters are doing a pretty good job. And while I concede that I certainly get a lot of unimportant emails every day, I find it takes me no more than 30 minutes to clear the rubbish out. I’d rather spend my 30 minutes doing that than waste it sitting in a meeting room getting nothing done at all. And, prior to the world of email that’s what we spent our time doing. The most common phrase uttered in the 90’s across work cubicles the world over was – “skip the meeting, send an email.” Email emerged as the centerpiece of collaboration and workflow for good reason."

email collaboration bureaucracy administration informationoverload

  •  

    The essence of the email problem is that a global asynchronous one-to-one/one-to-many communication system radically increases the ability of people to seek assistance, create and delegate tasks, update colleagues and coordinate activities.

  • The only solution, IMO, is to tackle the ballooning administration and bureaucracy overhead in organizations that is fuelling the number of emails being generated. Specifically, our criticism of email as a collaboration tool needs to shift towards the unchecked growth of bureaucracy it enables
Nov
30
2011

"You’ve got mail–not. Employees of tech company Atos will be banned from sending emails under the company’s new “zero email” policy."

email ban informationoverload infobesity socialnetworks thierrybreton atos casestudies

  • Atos has already reduced the number of internal emails by 20 percent in six months.
  • “We are producing data on a massive scale that is fast polluting our working environments and also encroaching into our personal lives,”
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Nov
5
2011

"Il n’y a plus un jour, une conférence, une note, qui ne se réfère à l’entreprise 2.0 et aux formidables changements que vont apporter les applications de partage et de collaboration, la maîtrise de la réalité augmentée, le cloud, etc..

Au delà de l’enthousiasme, il faut « savoir raison garder » et nous méfier de notre capacité à nous émerveiller facilement et de notre candeur."

enterprise2.0 output socialbusiness priorities informationoverload outputmanagement

  • Le modèle 2.0 est porteur de beaucoup de promesses, mais la réalité est qu’aujourd’hui peu d’entreprises l’ont mis en oeuvre et que beaucoup de questions restent ouvertes ou sont découvertes à l’occasion des phases de test en cours dans les organisations.
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  • Etude ECM - Markess - 2010
Nov
3
2011

"Companies are increasingly adopting social media technologies, using Facebook to reach out to customers or YouTube to demonstrate new products. These are good first steps, but there is so much more that “social” has to offer. Social media is just one dimension of today’s social business."

enterprise2.0 socialbusiness businessvalue culture socialnetwork informationoverload trust

  • Today, by combining social networking tools – internally and externally – with sophisticated analytic capabilities, companies are transforming their business processes, building stronger relationships among their employees, customers and business partners and making better decisions, faster. This is what makes a social business – embracing networks of people to create new business value and opportunities.
  • Here’s the trick with social business: Focus on people and culture.
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Jun
20
2011

""L'IT, un facteur de stress dans l'Entreprise?" est le thème d'une conférence organisée le 8 Juin par le club de DSI, CIONet France. Ce fut l'occasion l'espace d'une soirée d'écouter Yves Lasfargue, directeur de l'OBERGO, spécialiste du management des TIC et du travail, co-auteur du livre "Qualité de vie et santé au travail" et de prendre conscience de l'ampleur de ce phénomène de société."

IT stress competences workspace email pressure infobesity informationoverload

  • Quand on associe les mots stress et informatique on pense tout de suite aux emails. Et par association à l'infobésité à laquelle on est de plus en plus soumis notamment dans les communications asynchrones qui ne gèrent pas la disponibilité de la cible, ni sa charge de traitement.
    • Mais l'infobésité ou la capacité à savoir gérer la surabondance d'informations n'est pas le seul facteur de stress. Une dizaine de facteurs liés à la société numérique ont été identifiés par Yves Lasfargues!

       

      Est-ce que les salariés savent gérer :

       
         
      1. les changements permanents,
      2. la numérisation et l'abstraction,
      3. les informations de plus en plus écrites,
      4. l'interactivité et l'instantanéité,
      5. la surabondance d'information,
      6. la logique contractuelle,
      7. le temps et l'urgence
      8. l'espace et le travail à distance,
      9. la vulnérabilité et la cybercriminalité,
      10. la traçabilité et la transparence
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May
10
2011

"Activity streams have been around a while as a concept, but are getting a bump in interest. IBM talked them up at Lotusphere 2011. Microsoft added an ActivityManager class in SharePoint 2010 for MySite and profile changes, although they didn’t talk about it much or connect it to the rest of SharePoint. In fact, most categorizations place activity streams under “social software” for historical purposes, not that their value is limited to social status updates."

activitystream informationoverload attention attentionmanagement

  • I have cautious optimism about activity streams.  Applying attention management is difficult because there are so many systems to apply it to.  Creating a fulcrum for setting up alerts, filters, recommendation engines, and the like yields more value from the investment in time and money for managing attention. 
  • Unfortunately, right now the focus seems to be mostly on plugging everything into the streams.  The resulting deluge of status updates may give activity streams a bad name.  For that reason, I’d like to see attention management controls and UI built into activity streams from the start, not evolve over time. 
May
5
2011

"I think they are probably one of the most fundamental, critical and relevant 2.0 capabilities that any company can turn into, if they would want to dive into the fascinating world of Enterprise Social Computing, and start seeing the business value right away. It probably cannot get any easier than that. In my own experience, next to my blog(s), they are the most significant component from the 2.0 world that have managed to help me live, rather successfully, “A World Without Email” for the last 4 years and counting… Now, do I feel overloaded because of them? Do I feel they are heading the same way our Inbox has been heading for the last few years? Absolutely not! Quite the opposite. It’s been, all along, if I can say so, quite a liberating experience so far altogether! And here is why."

email activitystream serendipity informationoverload

  • Activity Streams permeate throughout transparency and openness: Therefore helping reduce the amount of noise you are exposed to, while interacting with others. Call it ambient intimacy, declarative living or, my all time favourite, “narrate your work“, Activity Streams will help, over time, reduce the amount of transactions and frictions you will be exposed to, provoking that opportunity for knowledge workers to be on top of the knowledge flow thanks to that openness, clarity and transparency of what’s happening around you
  • They help you, greatly, be done with the obsession to read AND respond to everything: Eventually, teaching us all how we need to start letting things go. J
  • 3 more annotation(s)...
Apr
15
2011

"Le courrier électronique s'est glissé sur nos écrans sans crier gare. Certes, face aux lettres, aux fax, au téléphone, les « courriels » permettent de gagner du temps : « Si vous avez dix minutes, vous pouvez passer deux coups de téléphone ou envoyer dix mails », résume Amaury Houdart, DRH de la société de services informatiques Logica, qui compte 39.000 salariés. « C'est une révolution magnifique, mais, dans ce monde de l'immédiateté, il devient urgent de réfléchir pour ne pas se laisser envahir. »"

email infobesity informationoverload socialnetworks attention attentionscarcity

  • A tel point que Fred Wilson, patron du fonds de capital-risque Union Square Ventures, a proclamé, en mai dernier, sa messagerie « en faillite », ajoutant sur son blog : « Navré si vous m'avez envoyé un e-mail au cours des cinq dernières semaines sans que j'y ai répondu. Vous êtes plus de 800 dans ce cas. Si votre mail est important, merci de le renvoyer. »
  • La rareté ne réside plus dans la recherche d'information mais dans la capacité à la traiter 
  • 7 more annotation(s)...
Mar
27
2011

"Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them overlook, though, is that the real aim should be not faster information but faster decision making — and those aren’t the same things."

decisionmaking decision information informationoverload reporting report

  • That frustration has led many organizations to try to speed up the delivery of data and analysis, particularly in the context of decision making (typically described as “business intelligence,” or BI). But few organizations have reached an optimum with regard to how fast important information reaches in boxes, desks and brains.

     

  • Lack of information flexibility is another common problem. While standard reports can still be useful, as the amount of information in companies grows it becomes increasingly difficult to anticipate all information desires and delivery frequencies ahead of the need.
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Mar
14
2011

"Le salon Solutions Intranet & collaboratif cette semaine, a certainement été un évènement important pour la prise de conscience de cette convergence entre l'intranet et les réseaux sociaux à la sauce collaboratif:" [...] Il est intéressant de comparer avec l'édition 2009 et de voir le chemin parcouru ces deux dernières années. Et pour ceux qui ont lancé en interne leurs premières initiatives à cette époque d'envisager l'avenir.

intranet socialintranet collaboration socialnetworks IT integration intranet2.0 communication internalcommunication informationoverload infobesity

  • La conclusion de cet article montre la clairevoyance de son auteur (Marc de Fouchécour) puisqu'il conclu par "il faudrait implémenter des fonctions de réseau social dans l’intranet, qui permettent la mise en relation des collaborateurs et forment le terreau des futurs groupes de travail collaboratif ou de communautés de pratiques." Bien vu.
  • L'intranet c'est cet animal piloté le plus souvent par la Direction de la Communication et/ou la Direction des Systèmes d'Information. Or on constate les difficultés actuelles à convaincre ces Directions de s'engager sur la voie des réseaux sociaux
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Feb
12
2011

"Despite the possibilities for collaboration, a Design News survey reveals engineers are avoiding social networks due to concerns around security and irrelevant information overload."

socialnetworks intelectualproperty engineer security informationoverload relevance collaboration CAD plm socialproductdevelopment

  • So why can't technology that's popular on a personal level find traction for professional use among product development specialists? Survey results revealed engineers' chief concern to be fear of exposing critical company intellectual property (IP), with 58.5 percent of respondents citing security as their primary hesitation. Loss of productivity was a worry for 40.1 percent of respondents, while 29.3 percent said company policy precluded them from frequenting social networking sites on the job.
  • Beyond any one primary concern, however, the majority of survey respondents said existing social networks just weren't helpful enough in terms of delivering access to relevant content or connecting them to knowledgeable domain experts in their particular field or area of engineering interest. Even joining engineering-specific groups on LinkedIn or Facebook resulted in a whole lot of noise and useless chatter, respondents reported, as opposed to serving up focused, practical solutions to real-world engineering problems. "
  • 6 more annotation(s)...
Jan
19
2011

"Trend: Activity streams will continue to be a much hyped capability within social platforms. However resulting “stream glut”, interoperability, and security-related issues will threaten benefits unless better user experience design, filtering, standardization, permission models, and back-end analytics are applied. "

activitystream filtering informationoverload visibility

  • The concept overall is compelling – activity streams allow applications to publish events that are captured by aggregators that serialize the items into a sequence of posts
  • Activity streams also have an interesting intersect with identity. Depending on how someone sets up publishing of their own personal activity stream, the meta data shared about themselves creates a sense of presence enabling others to be aware of their actions.
  • 6 more annotation(s)...
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