Bertrand Duperrin's Library tagged → View Popular, Search in Google
"En cette rentrée, une interrogation de fond émerge des yoyos économiques et politiques européens et des révolutions arabes aussi improbables que bien réelles. Cette interrogation peut se formuler de la manière suivante : la problématique de l’accès au savoir est totalement bouleversée. 95% de l’information est disponible en accès libre. Elle est disponible de partout et en temps réel. Les outils et la technologie la rendent parfaitement mobile. La vitesse d’échange ne laisse plus forcément le temps du recul et de l’assimilation. La difficulté n’est plus l’obtention de l’information, mais le discernement de l’information utile, voire de l’information vraie."
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Le temps de l’information ne correspond plus, comme pendant des millénaires, au temps de la connaissance. Car le temps de la connaissance, immédiatement dépendant du fonctionnement de l’être humain et de sa « nature », ne s’est nullement accéléré
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Mais les conséquences de la distorsion avec la connaissance individuelle et collective lui ont totalement échappé, alors qu’elle impacte aujourd’hui le cœur de l’activité
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"It is time to rethink. Rather than thinking of organization as an imposed structure, plan or design, organization arises from the interactions of interdependent individuals who need to come together."
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The accumulating failures at organizational agility can be traced to a fundamental but mistaken assumption that organizations are structures guiding, and as a consequence, limiting interaction
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It is not about hierarchies vs. networks, but about a much deeper change. Organizations are creative, responsive processes and emergent patterns in time. All creative, responsive processes have the capacity to constantly self-organize and re-organize all the time
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"Définir de façon précise et universelle ce que l’on entend par gouvernance de l’information prendrait des mois car chaque personne est susceptible d’avoir une perception très personnelle, très intime de ce terme. Nous avons donc décidé de prendre une voie plus simple, qui s’inscrit d’ailleurs dans l’ADN même de ce qu’on appelle la gouvernance de l’information :"
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La gouvernance de l’information est une discipline « simplement » complexe, une approche analytique mènerait à une consommation d’énergie faramineuse. Un raisonnement systémique permettrait de suivre les phases de changement humaines, et de travailler par couches de plus en plus fine.
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L’information est à considérer comme étant indépendamment un document papier, un document numérique, un élément ou ensemble d’une base de données, un flux transactionnel, une vidéo, une bande sonore, une photo, un commentaire, un email, une note donnée à un article, un échange de messagerie instantanée, etc. Tout ce qui a une valeur pour au moins un membre de l’organisation à un moment donné.
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"Questions such as the ones above are evidence of technology-centric thinking, and as such they are more dangerous than they might sound at first. We really don’t help to make it easier for users to do their job by asking these questions. We might get all excited about a new feature, tool or design, thinking it will really help to increase the users’ productivity, but unfortunately the opposite often becomes true; for every feature we add, we add to their burden. The simple reason is that we use the wrong starting point for our questions - the technology."
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- The questions we should be asking are such as the following:
- How do we help users create workspace awareness? How do we help them know what is happening and when it’s their time to contribute?
- What information do users need in different situations? What information would be relevant to them?
- How can we help users share their opinions, ideas, experiences, knowledge with each other?
- How can we help users do their job whenever they need to, wherever they are?
- How can we help users who collaborate communicate better within their teams as well as beyond?
- What kind of technical capabilities do users need to perform their tasks?
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We should stop asking questions about intranets, SharePoint, mobile devices, blogs, and wikis. Instead, we should ask ourselves and others what users need in order to do their job in different situations
"Les pratiques individuelles et sociétales (usage massif de Facebook, textos, smartphones, etc.) modifient nécessairement les pratiques en entreprise et il est légitime que les dirigeants s’interrogent à propos de l’utilisation de réseaux sociaux électroniques comme Facebook ou Twitter. Ces réseaux sociaux représentent un moyen très efficace de mobiliser les savoirs des individus. Danone a, par exemple, mis en place une stratégie de Knowledge Management fondée uniquement sur ces réseaux. Mais il faut « organiser » et « outiller » ces réseaux en nommant un coordinateur sinon on obtient une véritable « auberge espagnole »…"
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il y a dix ans, les dirigeants d’entreprise avaient tendance à confondre Knowledge Management et Lotus Notes. Aujourd’hui ils confondent réseaux sociaux et Facebook par méconnaissance de ce qui différencie information et connaissance.
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La connaissance est principalement générée par la pratique, l’action, l’expérience quotidienne. Elle est fondée sur un processus d’apprentissage et d’oubli de cet apprentissage. L’information, elle, provient d’un décodage et d’une organisation de faits, de données brutes et objectives.
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"The Dawn of Emergent Collaboration” for MIT Sloan Management Review in 2006, and went on to expand on those ideas in our magazine and in the book Enterprise 2.0 (Harvard Business Publishing, 2009).
In a new Q&A with David Kiron, executive editor of Innovation Hubs at MIT SMR, McAfee looks back at the past six years and what he’s learned about the triggers that generate CEO interest in social networking, what he misread and why the idea of controlling information flows is becoming obsolete.
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In retrospect, I should have anticipated that we’d be hanging the “2.0″ suffix off everything, but I didn’t. We hadn’t yet been bombarded with “Everything 2.0,” so that suffix wasn’t as tired as it is now.
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I have always tried hard not to use the term “social,” not because it’s inaccurate, but because it has primarily negative connotations, especially for a really hard-headed, pragmatic manager in a business, decision-maker in a business,
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"Social intranet is a hot topic. With the rise of social software, the next step to the enterprise social nirvana is the intranet. Hopefully, nobody is considering Facebook as a model anymore (like in “our new intranet will be like Facebook“), but there is still some confusion in what “social” stands for in the enterprise."
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A social intranet is network that uses social software to securely share any part of an organization’s information within that organization“. Nice, but this restrict the vision to software, and can bring endless debate about secure sharing.
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In Steve Rosenbaum’s Curation Nation, Esther Dyson quotes Bill Gates as saying “The future of search is verbs”. Esther goes on to say that nobody really looks for something per se, they look for things in order to do something.
Action.
When Marc Benioff elucidates his vision for the Social Enterprise, he stresses the importance of having information you can act on. So for the last few months I’ve been spending time thinking about what makes information actionable, and whether the social enterprise helps or hinders in this regard.
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In Steve Rosenbaum’s Curation Nation, Esther Dyson quotes Bill Gates as saying “The future of search is verbs”. Esther goes on to say that nobody really looks for something per se, they look for things in order to do something.
Action.
When Marc Benioff elucidates his vision for the Social Enterprise, he stresses the importance of having information you can act on. So for the last few months I’ve been spending time thinking about what makes information actionable, and whether the social enterprise helps or hinders in this regard.
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For information to be actionable, it must have at least four characteristics:
It must be accurate, and verifiably so
It must be timely
It must be comprehensive
It must be comprehensible - 6 more annotation(s)...
"Understanding who knows what inside today’s modern organizations can be an exercise in frustration, especially when you’re trying to get things accomplished in tight timelines. Social software that delivers insight into the community can help by making it easier to find the right person. SAP’s Scott Lawley explores how, by leveraging community connections and interactions, a series of expertise dimensions can be measured, computed, and put to good use to improve collaboration."
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Sales, however, has a different story. The sales organization is rewarded for selling. Period. Sales reps are generally held accountable for deals closed and revenue targets on a quarterly and annual basis. In this case, online communities do not provide a solution.
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But at the end of the day, the sales rep still will not use the online communities. Why? Because online communities as they are today do not help sales reps close more deals.
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"In a world of limited resources, the path the wealth is to control the resources. What about in a world of surplus? I’ve been trying to understand the nature of surplus and how it impacts the digital age. So I’m going to share and ask for your thoughts too."
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Most digital assets can be shared in a manner that does not result in loss. If I have a digital picture and email you the picture, then we both have the picture.
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Digital assets are much more like virtual assets in this sense.
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"The advent of the Internet, with sophisticated algorithmic search engines, has made accessing information as easy as lifting a finger. No longer do we have to make costly efforts to find the things we want. We can "Google" the old classmate, find articles online, or look up the actor who was on the tip of our tongue. The results of four studies suggest that when faced with difficult questions, people are primed to think about computers and that when people expect to have future access to information, they have lower rates of recall of the information itself and enhanced recall instead for where to access it. The Internet has become a primary form of external or transactive memory, where information is stored collectively outside ourselve"
"If you're the type to meticulously file your emails in various folders in your client, stop, says a new study from IBM Research. By analyzing 345 users' 85,000 episodes of digging through old emails in search of the one they needed, researchers discovered that those who did no email organizing at all found them faster than those who filed them in folders."
"Almost all executives want more and faster information, and almost all companies are racing to provide it. What many of them overlook, though, is that the real aim should be not faster information but faster decision making — and those aren’t the same things."
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That frustration has led many organizations to try to speed up the delivery of data and analysis, particularly in the context of decision making (typically described as “business intelligence,” or BI). But few organizations have reached an optimum with regard to how fast important information reaches in boxes, desks and brains.
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Lack of information flexibility is another common problem. While standard reports can still be useful, as the amount of information in companies grows it becomes increasingly difficult to anticipate all information desires and delivery frequencies ahead of the need.
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"There are three key areas which can assist in transforming your intranet from a barren land of little use in the day to day lives of your employees to a vibrant resource for information delivery and corporate communication as well as a platform for collaboration."
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1. Don’t Waste Their Time
As Gerry McGovern noted last spring, “the number one complaint, by a huge margin, that employees have of their intranet is: It's a WASTE OF TIME!” If intranet users feel that the use of the intranet is a waste of time, they certainly will not use it as a platform for collaboration.
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Collaboration on the intranet will only work if people can collaborate on all the devices that they use to accomplish their work with. If your users can edit a Word document on their phone, but your intranet does not allow them to do so online, then the collaborative benefits of an Enterprise 2.0 intranet will be lost and you will be back to the misery of divergent versions.
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" mais a-t-on déjà pris le temps d’en définir les contours ? Bon en fait il existe déjà de nombreuses définitions et c’est plutôt moi qui suis à la traine sur ce sujet… Je vous propose donc de rattraper ce retard et de faire le point avec vous sur ce meta-concept. « Meta-concept » ? Oui tout à fait, car il n’existe pas réellement de définition précise, uniquement des interprétations de l’évolution de l’outil informatique en entreprise. Vaste sujet qui mérite quelques explications."
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- Les portails d’entreprise qui sont centrés sur le contenu et la connaissance, mais manquent de participation ;
- Les plateformes de discussions qui sont déconnectées des processus et applications métiers ;
- Les outils de collaboration qui sont pauvres en contenus.
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"Firstly, we released a white paper by noted futurist and change agent Geoffrey Moore on Systems of Engagement and the Future of Enterprise IT. The report posed some challenging questions about the world of Systems of Record. It reflected on the ground that we have all been tilling for the ast 20 years and its connection (or some would speculate, lack thereof) to the new world of Systems of Engagement, aka Social Business aka Enterprise 2.0 (so as not to offend any of the legions of consultants who are currently battling over the right term).
Secondly, I spent a good deal of time with a reporter from a major business publication who was interested in the rumors that a major bank (speculation was Bank of America or J.P. Morgan or Citigroup) was the next Wikileaks target. One of the issues we discussed was what this meant for the future of social media. Other than, of course, the obvious conclusion that one should be very suspect of anyone in your organization lip synching to Lady Gaga, who has the largest Twitter following in the world -- 7,829,385 followers."
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But all this social information and content is something that needs management and governance. I hate to even say this, for fear it may put me in the not cool part of the social crowd. Probably the adult version of the crowd I hung around in when I was an all-state bass clarinetist in high school.
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But sooner or later, we are going to have to getting serious about how we want to manage social content. Because the tension to keep it all (to improve the knowledge base of the organization) vs. the tension to get rid of it all as quickly as possible (to keep the lawyers at bay) is going to escalate quickly. This content is valuable to the business. This content is most likely not a record in the ARMA sense (although some might be). But it is electronically stored information in the FRCP (Federal Rules of Civil Procedure) sense. And for organizations that do "social" well, there will be a hell of a lot of it.
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This Solution Offering provides an approach for implementing Enterprise 2.0 that is particularly focused around the impacts of Enterprise 2.0 and its relation to Information Development. 3 Principles drive the approach and help formulate the initial architecture and governance model: collaboration, agility and information-centricity. "
"Le modèle 2.0 accélère la croissance du volume de données disponibles mais il se développe autour de solutions de partage, de collaboration et de diffusion de l’information, est-ce pour autant un paradoxe ?"
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Ces données sont stockées dans les outils que nous utilisons, à savoir PC, tablettes et appareils mobiles.
Elles sont enregistrées à notre demande ou à notre insu et nous n’avons aucun contrôle sur leur durée de vie, leur utilisation par des tiers (programmes ou individus), leur exploitation et leur protection -
S’il est un problème avec les données, c’est bien qu’elles persistent dans les mémoires des systèmes (souvent sous forme dupliquée), quand bien même elles ne servent plus à grand chose,
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"Follow these 10 upgrades to increase employee traffic to your intranet—from the easiest to most difficult"
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2. Bring critical work flow online
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If you place information that employees need on your intranet they will visit the portal.
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