Bertrand Duperrin's Library tagged improvements →  View Popular, Search in Google

"I learned from the consultants that an efficient way to improve business processes was to get everybody who was involved in a process in the same room (if possible).Facilitated by the process leader, or external consultants, they had a workshop with the purpose to find pains and ideas on how to improve the process. These workshops were often effective, as they helped each person involved in a process to better understand the activities, needs and challenges of the other people who were involved in the same process. It helped them understand how they could help each other, and thereby how they could contribute to improving other parts of the process, and not just their own."

businessprocess socialization enterprise2.0 socialsoftware improvements

"Even if you can’t measure exactly what you want, you can learn about the area with related data. You are not able to measure the exact benefit of a happy customer but you can get measures that give you evidence of the value and even magnitude. And you can get measures of the costs of dis-satisfied customers. I just mention this to be clear getting data is very useful and most organizations need to focus on gathering sensible data and using it well."

measurement data deming management improvements ongoingimprovement

With a social infrastructure in place, a company will manage its resources with best efforts to produce intended, or expected, outcomes. In addition, the transformation will produce emergent outcomes. Doing business differently will produce different results: product breakthroughs, process improvements, and broader interpersonal connections.

outcomes emergentoutcomes crowdsourcing breakthrough process improvements connections