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"Les DRH ont un rôle clef à jouer dans la transformation numérique des entreprises. Elles doivent positionner les usages et l’acculturation au centre des réflexions et projets numériques."
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- les éléments formalisés, bien-sûr comme la stratégie ou la structure des organisations
- mais aussi les sous-jacents informels comme l’identité ou la culture (les cultures ?) de l’entreprise.
La DRH constitue un poste d’observation idéal pour appréhender la nature systémique de l’entreprise, en prenant en compte tout ce qui en fait ses particularités :
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La révolution numérique n’aide pas le monde à être moins incertain. Mais une utilisation en pleine conscience des outils, des concepts, des transformations qu’elle apporte permet d’en tirer tout le potentiel.
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"Génération Y, concept marketing ou réalité sociologique ? Peut-on réellement cataloguer une génération dans son ensemble, en mettant dans la même case un jeune fraîchement diplômé d'une grande école et un autre à faible qualification ? La validité du concept, propagé par des cabinets de consultants qui estiment qu'il existerait un comportement typique de cette génération au travail, est discutée."
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L'appartenance générationnelle n'influence pas le niveau de fidélité du salarié de l'entreprise, qu'on soit de la génération Y, X ou baby boomers. Aucune revue scientifique digne de ce nom n'a publié d'article établissant ce lien.
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a génération Y n'existe pas. "C'est un concept marketing fabriqué par les consultants, explique le professeur en gestion des ressources humaines. Si on interroge les différentes générations sur leurs attentes au travail, la manière dont ils envisagent leur carrière, le rôle de l'entreprise ou encore la façon de se comporter au travail, on ne voit pas apparaître de différences."
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Génération Y, concept marketing ou réalité sociologique ? Peut-on réellement cataloguer une génération dans son ensemble, en mettant dans la même case un jeune fraîchement diplômé d'une grande école et un autre à faible qualification ? La validité du concept, propagé par des cabinets de consultants qui estiment qu'il existerait un comportement typique de cette génération au travail, est discutée.
"J’ai eu l’occasion dernièrement de participer à une conférence à l’IAE de Lille, sur le thème « Génération Y : comment dynamiser l’emploi des jeunes dans le Nord pas de Calais ?».
Particularité de cette intervention, c’est que celle ci était organisée par les étudiants en Master 2 GRH.
C’est à dire par et pour les futurs acteurs RH de demain, appartenant aujourd’hui à la génération Y.
Bref : une conférence sur la génération Y, pour la génération Y… mais pas que par la génération Y.
En effet, sur les 5 intervenants, 2 avaient moins de 30 ans, et 1 était là pour témoigner en tant que tel."
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Or, le saviez vous, en moyenne, un manager de proximité ne passe que 20 à 30% de son temps à manager effectivement. Le reste de son temps se partage entre gestion administrative, compte d’exploitation, opérationnel, reporting.
Et en temps de crise, vu qu’il faut aussi rassurer la hiérarchie, ce reporting se transforme en reporting de reporting : on fait des tableaux pour synthétiser les autres tableaux, ou pour compléter ceux existants.
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On les dit zappeurs et pas impliqué. Du coup, difficile de les responsabiliser sur des sujets en profondeur.
Eux (la génération Y) se disent impliqués, mais managés par des personnes à qui, lorsque elles sont arrivées dans l’entreprise, on a demandé d’appliquer les stratégies d’entreprise sans réfléchir.
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"Organizations have been trying for years to cultivate employee engagement. Like JetBlue, they persist in their efforts for good reason. One of the most powerful factors that spur customers to become advocates for a company is employees’ positive behavior and attitude. Bain consumer surveys show that the overall experience of dealing with a company often matters much more to customers than price or brand or—in industries with a big service component, such as home insurance and retail banking— even product features alone."
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One reason for this superior performance is that engaged employees direct their energy toward the right tasks and outcomes
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"HR/HCM is historically the mature ’social’ center of businesses and can either lead digital transformation or be subsumed into a supporting collaborative role"
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Despite the slick exterior image many companies create for themselves, the internal reality is typically a patchwork quilt of technologies layered over the years since the dawn of enterprise computing by a succession of inhabitants to serve specific business needs, both departmentally and across the organization
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Many of these technologies are clearly modeled on outdated work concepts and processes, but the entire organization hangs together around tenured ideas in the collective mind of the organization
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"Most customers now ignore targeted marketing campaigns, avoid responding to offers, and provide minimal feedback when asked. Instead, potential customers interact with each other, bypassing sanitized corporate messages devoid of meaning or value.
Meanwhile, employees increasingly look beyond compensation to non-monetary factors such as advancement, recognition, and corporate social responsibility in choosing where to work. And with the retirement of the Baby Boomers looming, attracting, retaining, and growing the next generation of leaders is an essential task for any organization."
"While a Traditional, born 1945 or earlier, would accept almost any order as long as it came through the proverbial chain of command, Boomers and Gen X might hesitate but comply. But Millennials most likely will balk at doing things “the way we’ve always done it” because they want freedom of choice in everything. They may not balk at the assignment itself but instead may challenge the methodology."
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The one positive result in establishing Millennial generational characteristics is this: when we pay attention to their characteristics, we reexamine our management and leadership style, which ultimately brings us full circle: all human beings want to feel good, want to do good work and be recognized for it, and actually are pretty good people. This is not rocket science!
"Today we manage workers by headcount, jobs, roles, processes, and infrastructure. By viewing all work as a service we can define the service needs, match the service talent, and confirm the value exchange. The process empowers the worker to get the work done the way they want to work."
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Jobs, headcount, and roles do not reflect the real person, their talent, and the actual work and yet this is way people are managed. The result is a costly ineffective model that will become increasingly suboptimal as work itself evolves into cloud-like services. The root cause is the traditional organization model of authority, roles, and headcount resource/financial management.
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"A new study finds that profiles, status updates and comments on Facebook are valuable in predicting employee performance on the job, at least as they relate to personality characteristics. The potential liability that accompanies the use of social media in recruiting and hiring continues to be an issue, however. "
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The academic study appears to be the first-ever venture into compiling statistical data to prove that information on Facebook can yield valuable personality and job-performance information -- not just clues as to whether someone parties too hard or has alarming philosophies or alliances.
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Bottom line, "there is now evidence that [social media] could be useful" as a job-performance predictor for recruiters and hiring managers,
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"Blue Shield of California finds social apps and rewards engage its employees in wellness programs, sees potential for its insurance customers."
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A major West Coast health plan has jumped on the social gaming/networking trend in fitness and wellness applications. Blue Shield of California is already offering one such program to its employees and will soon provide two more.
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Recent research had shown the power of social connectedness in improving health outcomes, and mobile health apps were suddenly catching on among consumers
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"Key findings from the report found that:
Performance is the number one measure of recruitment success
New staff under pressure to make greatest impact in their first year
Employers target recruits who make good decisions, bring creativity and build good relationships with bosses and peers "
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Decision quality - Makes accurate and good decisions
Action oriented - Is quick to take initiative
Customer focus - Is dedicated to meeting customers’ needs and expectations
Futurestep found that the most successful new professional and managerial hires demonstrate three ‘golden keys to success’:
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But businesses’ focus on the short term means many organizations risk overlooking the valuable contributions this employee group makes over the longer term.
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"Last year, I looked at new hire practices and found some interesting methods:
Ensuring new hires understand the shadow or informal part of the organization through the use of tools such as network maps (Jon Katzenbach, Senior Partner of Booz & Company, author of The Wisdom of Teams).
Pairing with another worker or even tripling with two experienced workers and getting to work immediately, in order to reduce formal training (Menlo Innovations)"
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- Providing access to an online knowledge base.
- Connecting to an internal social network to connect online & ask questions.
Two actions that can begin even before a formal offer is made:
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- Connect People
- Connect with Social Media (less hierarchical than other forms of communication).
- Start the process as early as possible
Good practices can be summed up with three key lessons, I later wrote in new hire emergent practices:
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"The Kapta team has been conducting detailed interviews with Human Resources leaders and managers in our target market: organizations with fewer than 500 employees. We have interviewed over 100 HR vice presidents, directors, and managers in the following locations: Colorado, California, New York, Massachusetts, Georgia, North Carolina, Pennsylvania, and Maryland. Globally, we have spoken with HR professionals in the UK, Germany, Egypt, Austria, Hong Kong, Singapore, South Africa, Israel and India. "
"Award-winning columnist and author of Distracted, Maggie Jackson offers her insights about “The @ Work State of Mind Project”—a joint effort of gyro and Forbes Insights. Surveying 543 business decision-makers, we found that boundaries of time and space that once defined the workplace no longer exist. "
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Does this blurring of boundaries signify an easy return to a pre-industrial past, when we lived over the store or on the farm? Are we sliding seamlessly back into integrated lives? No. For most of human history, work and home were blended due to the restriction of experience. Geographic distance and the rhythms of sun and season limited the circumference of our work and home lives. Trade, like war, ceased at sunset. Entire lives centered on the same corner of earth.
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Today we multitask in nanoseconds on a global scale, moving restlessly in thought and body across the planet. Forty percent of offices lie vacant on any given day, according to Deloitte.
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"Dans le secteur du commerce dont fait partie notre entreprise, le management par le stress peut constituer la technique de management par défaut et dispenser l’employeur de toute autre forme d’organisation de l’entreprise. Les collaborateurs sont alors maintenus dans un état d’opacité (pour ne pas dire d’insécurité) permanente qui permet à nos responsables de doser la pression à leur guise, en avançant ou reculant les échéances. "
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« Un certain nombre d’entreprises pensent que stress égale efficacité * ».
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Le management par le chaos : « faire sauter les repères des personnes pour qu’elles travaillent davantage »
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"Les salariés ont leurs habitudes sur les réseaux sociaux et ont tendance à vouloir les importer en entreprise. Face à cette vague technologique, les DRH ont tout intérêt à accompagner ce mouvement plutôt que de le censurer, conseillent Didier Baichère, DRH de Logica, et Alexandre Pachulski, directeur général produits au sein de l'éditeur SIRH TalentSoft. "
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a peur est souvent le fruit d'une méconnaissance des réseaux sociaux et de leur environnement.
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"il n'est pas nécessaire d'être un expert des réseaux sociaux", car ce qu'on demande aux DRH n'est pas tant de jongler avec les différents réseaux sociaux que d'accompagner le changement à l'égard des collaborateurs
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"Déjà 10 ans que les bases du Web 2.0 ont été posées. L’irruption des médias sociaux dans les stratégies d’entreprise est plus récente. Facebook, Twitter ou encore LinkedIn, impliquant tous un usage grand public et personnel, entrent désormais peu à peu dans la sphère professionnelle, conduisant à brouiller les univers."
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l’entreprise du futur ne se conçoit plus uniquement en termes technologiques, mais de manière fondamentale via son approche managériale.
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ncore faut-il que les collaborateurs soient d’accord pour modifier leurs habitudes de travail, travailler de manière plus ouverte alors que la culture reste encore parfois au huis clos ou aux "réunionites" internes, trouver une nouvelle valeur ajoutée au travail fourni, et accepter d’être en permanence sollicité par l’ensemble des parties prenantes des projets.
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"Pourquivons sur notre série d’article sur la Génération Y et l’innovation Managériale avec L’individualisme. Il est assez fréquent de reprocher à la « génération Y » son individualisme.
Mais qu’entend-on par là ? Il règne une certaine confusion entre « égoïsme », « égocentrisme » et « individualisme »."
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Si l’égoïsme consiste à se préoccuper essentiellement de son plaisir ou de son intérêt
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Différent, l’individualisme est une tendance qui fait prévaloir l’individu sur toute autre forme de réalité. Dans le contexte d’entreprise, l’individualisme accorde plus d’importance à l’humain qu’à l’économiqu
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A few days back I bumped into this very intriguing and rather helpful article put together by Jessica Stillman under the rather provocative title of “Why Working More Than 40 Hours a Week is Useless” where she points us out to a superb piece of writing done by Sara Robinson at Salon under the suggestive heading of “Bring back the 40-hour work week” where she questions something that I am sure most of us knew, deep inside, from all along, but that very few have dared to even bring up as a topic of conversation. Specially, at work. Basically, when was the last time you worked 40 hours a week? Or, more importantly, does working more than 40 hours per week make you more effective and productive at what you do?"
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you don’t need, you shouldn’t have!, to work more than 40 hours a week to be effective and productive. So stop doing that today! Stop working those unpaid hours that research has proved don’t contribute much to your overall performance, or to the overall business outcomes!, and for a good number of reasons. Stop working longer hours than you should and you will even feel much better as a result of it eventually
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But you push on anyway, because everybody knows that working crazy hours is what it takes to prove that you’re “passionate” and “productive” and “a team player” — the kind of person who might just have a chance to survive the next round of layoffs.
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