Bertrand Duperrin's Library tagged hayesknight →  View Popular, Search in Google

"The customer service representatives for Knowledge Shop use Salesforce.com to manage membership information, seminar registrations, and to assign and track questions for Knowledge Shop advisers. When a rep enters a question into Salesforce.com from a Knowledge Shop member, the service rep can push that question into Socialtext Signals with the click of a button. Even though the question is addressed to a specific tax adviser, Hayes Knight finds value in letting others see the questions being asked."

socialtext socialsignal sharing knowledgesharing hayesknight knowledgemanagement