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Would You Manage CRM with a Wiki?
"In the recent Gartner Social Software Hype Cycle, analyst Anthony Bradley introduced a new category, Activity-Specific Social Applications:
“As social software implementations mature, application patterns are evolving, and the software industry is responding with activity-centric social application offerings rather than with generic social software capability suites. Delivering a targeted social solution with a general purpose social tool (such as wikis and blogs) can involve significant development, configuration, and templating effort.”"
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Bradley has identified the next opportunity in enterprise social social software. Integrating the valuable characteristics of social software into the in-the-flow activities that make up our days.
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frogpond » Gartner fuels Enterprise 2.0 too
“The main message of the hype cycle is that organisations need to make sure that when they adopt technologies early, they do so for the right reasons – because it is aligned with an area where it is important for them to innovate, not because everyone is doing it”
Gartner Asks - Are You Generation X, Y or V?
There are four levels of engagement in this new Generation V. Each level is related to the extent to which a customer engages with other customers and the level of engagement a business must have to enable them:
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Enterprise 2.0 to Officially Reach Tipping Point in 2011?-- bub.blicio.us
The legacy applications won’t go away, even if the exciting stuff is being done on Internet-based apps,
Organisations should allow secure access to social networking sites :: PublicTechnology.net :: e-Government & public sector IT news + job vacancies:
Research published this week by the Gartner recommends that organisations should not block access to social networking sites like Facebook,
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