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20 Mar 09

Forrester Research: SaaS gains enterprise adoption, expands beyond 'vanilla' offerings | Dana Gardner’s BriefingsDirect | ZDNet.com

Forrester determined 13 areas where SaaS applications are making headway. These include:

* Archiving and eDiscovery
* Business Intelligence (BI)
* Collaboration
* CRM
* Digital asset management
* Enterprise content management
* Enterprise resource planning (ERP)
* Human resources
* Integration
* IT management
* Online backup
* Supply chain management
* Web content management
* Web conferencing

blogs.zdnet.com/Gardner - Preview

Saas software IT security adoption forrester

09 Jan 09

Coûts et bénéfices d’une Communauté 2.0 interne

Intéressante base de départ proposée par Forrester… la formule de calcul à la fin un peu moins ;-)

talentpower.free.fr/?p=122 - Preview

forrester communities enterprise2.0 internalcommunities ROI calculation costs benefits

15 Dec 08

Predicting the battle over collaboration infrastructure in 2009 | The View from Forrester Research | ZDNet.com

So, here’s my read of the Enterprise Web 2.0 trends based on many conversations with my clients and vendors. I will focus specifically on wiki and social networking tools used to improve internal collaboration and knowledge sharing. These are gaining momentum and acceptance within the enterprise.

blogs.zdnet.com/forrester - Preview

collaboration IT Saas forrester

There will be a slowdown of IT-driven collaboration projects in 2009. But there will be increased interest in business-driven collaboration projects.
However, for business-driven internal enterprise Web 2.0 collaboration projects, I see growth. Why? Because the business will find their collaboration needs to grow in 2009, while they see IT providing them with fewer services. Collaboration needs grow as a result of layoffs, mergers, and deepening external partnerships (requiring new infrastructure to collaborate outside the firewall with trusted, external partners). And this happens while IT’s services shrink as a result of layoffs, a focus on streamlining operational costs, while not taking on new projects.
2 more annotations...
- But many organizations cannot, or will not, allow themselves to house their intellectual property on someone else’s servers – no matter what the vendor says to assure them.
- Now, there are good on-premise collaboration tools in the market today that are poised to solve this battle – depending on what your IT infrastructure is. The challenge I see is that many of these vendors are not sure to whom they are selling their solution – to the business, IT, or the fragile partnership between the two. Remember, partnerships encounter stress during tough economies. It’s hard for IT and the business to work together when they are eying each other’s budgets.

27 Apr 08

The POST Method: A systematic approach to social strategy:

What do most companies do wrong when they enter the social world? No, it's not that they're being fake, or don't "get it." It's that they don't really know their objectives.

blogs.forrester.com/...the-post-method.html - Preview

socialsoftware management innovation consulting communities POST strategy forrester socialnetworking web2.0