Home
Bertrand Duperrin's Library tagged → View Popular
How to Find In-House Experts at Big Companies
"In-house experts, with their specialized knowledge and skills, could be invaluable to both colleagues and managers. But often workers who could use their help in other departments and locations don't even know they exist.
Talk about a waste! Because of an inability to tap expertise, problems go unsolved, new ideas never get imagined, employees feel underutilized and underappreciated. These are things that no business can afford anytime—let alone in this tough economic climate. Which is why so-called expertise-locator systems have become a hot topic in corporate IT."
-
Activities and interactions that occur in blogs, wikis and social networks naturally provide the cues that are missing from current expertise-search systems.
-
And social networks can help employees use existing relationships to not only reach out to distant experts but also trust them more than they would complete strangers.
- 1 more annotations...
![[EXPERT]](http://s.wsj.net/public/resources/images/BI-AA294H_EXPER_NS_20091023162022.gif)
Pour trouver un expert ? 71% demandent autour d'eux
Selon une étude rapportée par le magazine CIO, et réalisée par Osterman Research auprès de 200 organisations très diverses, 71% des répondants disent demander autour d'eux pour identifier un expert sur un sujet précis.
46% disent utiliser l'annuaire d'entreprise, 34% utilisent le site web ou l'intranet de l'entreprise, et 30% disent envoyer un email à toute l'entreprise (!).
Toujours selon l'étude, seuls 9% disent avoir automatisé la localisation d'experts.
Enabling communities
A push for it was when the company assembled a team for a project but failed to have the most optimal people in that project, as we didn’t know they existed, and most would not be aware of the talent of these people as their job title does not give it away.
-
The fact that we now have online social tools that allow bottom-up grass roots effort to emerge is very enabling. These guys can now create a space and say look at us, come join us. If you create conditions by giving people the tools, the talent will surface, people will do the main aims of KM without you asking them.
-
A middle manager may say they don’t want their people wasting time on other things, but allowing this may just help the business be more progressive and adaptive. I think senior managers and middle managers need to be on par that it’s OK for people to spend some time on stuff that is non team related or better still even complementary to team work.
Do you have 38 minutes? Then you can help me find a document
A new survey, however, finds that employees at big companies (with more than 10,000 employees) spend, on average, 38 minutes searching for one document -- whether that's on their own computers or their organization's networks, databases or intranet.
-
Just 9 percent of the companies responding to the survey have an automated system in place for locating experts.
-
Inside corporate firewalls, the consequences of bad findability are less immediate, harder to measure and less visible. The connections to the bottom line results are harder to trace. But bad findability internally will nonetheless lead to death, although a slow and painful one.
Selected Tags
Related Tags
Sponsored Links
Diigo is about better ways to research, share and collaborate on information. Learn more »
Join Diigo