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How to Find In-House Experts at Big Companies
"In-house experts, with their specialized knowledge and skills, could be invaluable to both colleagues and managers. But often workers who could use their help in other departments and locations don't even know they exist.
Talk about a waste! Because of an inability to tap expertise, problems go unsolved, new ideas never get imagined, employees feel underutilized and underappreciated. These are things that no business can afford anytime—let alone in this tough economic climate. Which is why so-called expertise-locator systems have become a hot topic in corporate IT."
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Activities and interactions that occur in blogs, wikis and social networks naturally provide the cues that are missing from current expertise-search systems.
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And social networks can help employees use existing relationships to not only reach out to distant experts but also trust them more than they would complete strangers.
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![[EXPERT]](http://s.wsj.net/public/resources/images/BI-AA294H_EXPER_NS_20091023162022.gif)
Pour trouver un expert ? 71% demandent autour d'eux
Selon une étude rapportée par le magazine CIO, et réalisée par Osterman Research auprès de 200 organisations très diverses, 71% des répondants disent demander autour d'eux pour identifier un expert sur un sujet précis.
46% disent utiliser l'annuaire d'entreprise, 34% utilisent le site web ou l'intranet de l'entreprise, et 30% disent envoyer un email à toute l'entreprise (!).
Toujours selon l'étude, seuls 9% disent avoir automatisé la localisation d'experts.
Do you have 38 minutes? Then you can help me find a document
A new survey, however, finds that employees at big companies (with more than 10,000 employees) spend, on average, 38 minutes searching for one document -- whether that's on their own computers or their organization's networks, databases or intranet.
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Just 9 percent of the companies responding to the survey have an automated system in place for locating experts.
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Inside corporate firewalls, the consequences of bad findability are less immediate, harder to measure and less visible. The connections to the bottom line results are harder to trace. But bad findability internally will nonetheless lead to death, although a slow and painful one.
Crowdsourcing? Try expert sourcing | Between the Lines | ZDNet.com
In other words, crowd sourcing can get you the idea, but it can only go so far. Companies need to think about rallying experts to actually execute on various concepts
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