Bertrand Duperrin's Library tagged experts →  View Popular, Search in Google

"Understanding who knows what inside today’s modern organizations can be an exercise in frustration, especially when you’re trying to get things accomplished in tight timelines. Social software that delivers insight into the community can help by making it easier to find the right person. SAP’s Scott Lawley explores how, by leveraging community connections and interactions, a series of expertise dimensions can be measured, computed, and put to good use to improve collaboration."

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"Andrew Keen est une sorte de contre-gourou. Face aux évangélistes de tout poil qui nous vendent de la pensée magique par kilo, il est un des représentants de ces gens qui viennent un peu casser les rêves. Exemple type, avec la sentence ainsi prononcée mardi soir : « [There is] no evidence that social media has cured anything ».
Saint-Thomas était parmi-nous, mais comme je l’ai dis sur Twitter : il a raison. J’aurai même ajouté que c’est une évidence car, le Social Media n’étant qu’un moyen, ce sont les gens qui résolvent les choses, pas l’outil dont il se servent. Relisez Tribes, ou cet excellent billet de savoir si la technologie peut éradiquer la pauvreté. Bien vu, Hubert : la technologie n’est pas le progrès !"

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"On parle beaucoup de Case Management depuis ces derniers mois en insistant sur le fait qu’il faut rendre le pouvoir aux experts métiers. Est-ce une prise de conscience ? Si oui, pourquoi ? Voici quelques réflexions bien personnelles sur le sujet."

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"Over the past few years, as organizations deploy social tools, expertise location has become one of the more common solutions associated with "Enterprise 2.0". The general assumption includes two primary ways of identifying "experts". The first method assumes that employee use of social tools (e.g., blogs, wikis, micro-blogging, communities) and social applications (e.g., ideation), enables their talent and business insight to be more visible and therefore more discoverable by co-workers. The second method revolves around the employee profile created as part of an enterprise social network site. It is assumed that employees will readily create and maintain rich profiles where they willingly share information about their job history, interests, hobbies, education, and areas of expertise."

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"We go in search of expertise, or the person with knowledge about a subject, for many reasons:

* to answer our work-related questions, whether large or small

* to determine who should be included on a work team

* to bring together a community of practice

* to improve our problem-solving

* to improve our decision-making

* to fill in gaps in our own knowledge

* when looking for a mentor

* to add to our knowledge management system

* to identify and fill gaps in expertise

* to determine what expertise can be leveraged for future opportunities."

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"In-house experts, with their specialized knowledge and skills, could be invaluable to both colleagues and managers. But often workers who could use their help in other departments and locations don't even know they exist.

Talk about a waste! Because of an inability to tap expertise, problems go unsolved, new ideas never get imagined, employees feel underutilized and underappreciated. These are things that no business can afford anytime—let alone in this tough economic climate. Which is why so-called expertise-locator systems have become a hot topic in corporate IT."

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Selon une étude rapportée par le magazine CIO, et réalisée par Osterman Research auprès de 200 organisations très diverses, 71% des répondants disent demander autour d'eux pour identifier un expert sur un sujet précis.

46% disent utiliser l'annuaire d'entreprise, 34% utilisent le site web ou l'intranet de l'entreprise, et 30% disent envoyer un email à toute l'entreprise (!).

Toujours selon l'étude, seuls 9% disent avoir automatisé la localisation d'experts.

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A new survey, however, finds that employees at big companies (with more than 10,000 employees) spend, on average, 38 minutes searching for one document -- whether that's on their own computers or their organization's networks, databases or intranet.

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In other words, crowd sourcing can get you the idea, but it can only go so far. Companies need to think about rallying experts to actually execute on various concepts

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