Bertrand Duperrin's Library tagged expertise →  View Popular, Search in Google

" Over the last year I've been speaking with many corporate business and HR leaders and have heard a common theme: we need our organizations to be more agile. We need to redesign the organization so we can learn faster, communicate better, and respond more rapidly to change. This quest for the agile organization has changed the nature of what we call a job. "

work management agility expertise specialization learning values humanresources hr roles job

"So why is collaboration as rare as it is?

The short answer is that collaboration is dangerous. Inherently, collaboration says something is happening outside of one's immediate control. This by itself seems threatening to some, but there are several specific reasons why it appears dangerous:"

collaboration informationoverload role effectiveness priorities execution problemsolving expertise

"Understanding who knows what inside today’s modern organizations can be an exercise in frustration, especially when you’re trying to get things accomplished in tight timelines. Social software that delivers insight into the community can help by making it easier to find the right person. SAP’s Scott Lawley explores how, by leveraging community connections and interactions, a series of expertise dimensions can be measured, computed, and put to good use to improve collaboration."

expertise experts expertslocation salespeople communities connections information

"Earlier this week I gave the opening keynote at the Sydney launch of Tibbr, the new social enterprise offering from TIBCO. I hope to have the video of my presentation up before long.

Before the event I summarized some of the very positive commentary on Tibbr since the San Francisco launch two weeks ago.

It’s now time to offer my own thoughts. Here is what I think is most interesting and important about Tibbr."

socialbusiness enterprise2.0 tibbr tibco integration activitystream expertslocation expertise filtering enterprisesocialsoftware

"En effet, si l’on en revient au fait que les applications de Case Management font appel aux compétences des experts métiers, une nouvelle problématique se pose : comment identifier le bon expert ? Quelle est la personne dans l’organisation qui a le savoir nécessaire et suffisant pour aider à prendre la bonne décision ? Le principe même du Case Management est de proposer une activité à un gestionnaire, lequel gestionnaire est soit suffisament compétent pour la réaliser, soit suffisamment compétent pour demander de l’aide à la bonne personne. Case Management règle le cas où le gestionnaire est le sachant, il lui suffit dans ce cas de compléter sa tâche. Case Management règle également le cas où le gestionnaire n’est pas le sachant mais sait identifier ce dernier. Il utilise alors les outils collaboratifs pour contacter la bonne personne."

casemanagement expertise expertslocation

"We go in search of expertise, or the person with knowledge about a subject, for many reasons:

* to answer our work-related questions, whether large or small

* to determine who should be included on a work team

* to bring together a community of practice

* to improve our problem-solving

* to improve our decision-making

* to fill in gaps in our own knowledge

* when looking for a mentor

* to add to our knowledge management system

* to identify and fill gaps in expertise

* to determine what expertise can be leveraged for future opportunities."

expertise experts expertslocation directory communities communitiesofpractices

"I do believe that social environments can have a powerful impact on an organization's "lateral connectivity" so to speak (vs. top-down). As background, I've looked at expertise location/automation systems since they emerged in the late nineties with Tacit (recently acquired by Oracle) perhaps being the most well-known."

expertslocation expertise socialmedia incentives timemanagement personalbranding policies management

Le mode de management devient du type "do & report", se rapproche de l’hyper-temps-réel des militaires (voir la guerre du Golfe)… définition des missions critiques et des domaines de validité des critères de réussite + autonomie des expertises + échanges multilatéraux engagés…

management complexity execution expertise humanresources

SRI International based in Menlo Park, California, teamed up with military officers to build a new social analytics tool called iLink that generates models and helps streamline the process by which a specific expert in an online community can be found.

In simple terms, iLink is a machine learning-based system that models users and content in a social network and then points the user to relevant content.

…

The iLink system had several goals, including real-time learning by matching queries and communities users; adapting to user demands and directions, providing accuracy in message targeting and routing and, finally, dynamic user profile correction based on community behaviours and identification of community experts.

The learning in iLink occurs by watching a natural social network, and selecting effective strategies that emerge from the system as the members try to solve problems. The system continuously monitors the real social network and it is capable of drafting from the social network's learning.

…

The iLink software uses artificial intelligence software and message routing technology to help the system learn about the online participants and move specific questions to those who are best equipped to answer them. The SRI scientists basically build a profile of each person in the community and the iLink system starts to learn about the movement of information around the community.

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In other words, crowd sourcing can get you the idea, but it can only go so far. Companies need to think about rallying experts to actually execute on various concepts

innovation crowdsourcing experts expertise

But the world isn’t like that - it can be risky and unpredictable, and, whilst you do need systems and processes, you need to be able to account for the exceptions - which often happen more often than you think. The irony is, as SOA-type systems handle processes more and more effectively, it means that people have less to do with processes, and therefore get more involved with exceptions. The more processes get standardised the more costly exceptions become as a percentage of operating expense. Customer requirements, supply problems, pricing can move incredibly quickly, and an SOA architecture isn’t going to help you when the problem is not knowing who to call.
[...]
From a technology point of view, employees need the social software tools required to resolve exceptions, and to disseminate the tacit knowledge that goes hand in hand with exception handling throughout the enterprise. You need to be able to quickly find the veteran who knows exactly what to do when a particular supplier drops the ball and you need to bypass standard procurement in order to meet a customer’s expectations. Once found, the resolution to that exception needs to be captured in a way that it can be found long after the veteran has retired.

SOA exception knowledge expertise tacitknowledge process

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Whilst this is yet another example of HR bashing I am concerned that the profession does not seem to be focusing on the right issues at the moment. In the current environment where issues such as the “credit crunch” (and other elephants) demand focus on matters such as talent, organisational design and lean processes this research suggests that we are otherwise engaged

talent talentmanagement expertise humanresources