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Le mode de management devient du type "do & report", se rapproche de l’hyper-temps-réel des militaires (voir la guerre du Golfe)… définition des missions critiques et des domaines de validité des critères de réussite + autonomie des expertises + échanges multilatéraux engagés…

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management complexity execution expertise humanresources

SRI International based in Menlo Park, California, teamed up with military officers to build a new social analytics tool called iLink that generates models and helps streamline the process by which a specific expert in an online community can be found.

In simple terms, iLink is a machine learning-based system that models users and content in a social network and then points the user to relevant content.

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The iLink system had several goals, including real-time learning by matching queries and communities users; adapting to user demands and directions, providing accuracy in message targeting and routing and, finally, dynamic user profile correction based on community behaviours and identification of community experts.

The learning in iLink occurs by watching a natural social network, and selecting effective strategies that emerge from the system as the members try to solve problems. The system continuously monitors the real social network and it is capable of drafting from the social network's learning.

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The iLink software uses artificial intelligence software and message routing technology to help the system learn about the online participants and move specific questions to those who are best equipped to answer them. The SRI scientists basically build a profile of each person in the community and the iLink system starts to learn about the movement of information around the community.

rossdawsonblog.com/...expertise_locat.html - Preview

expertise socialnetworks problemsolving profile intelligenttextmining mining talent talentmanagement

In other words, crowd sourcing can get you the idea, but it can only go so far. Companies need to think about rallying experts to actually execute on various concepts

blogs.zdnet.com/BTL - Preview

innovation crowdsourcing experts expertise

But the world isn’t like that - it can be risky and unpredictable, and, whilst you do need systems and processes, you need to be able to account for the exceptions - which often happen more often than you think. The irony is, as SOA-type systems handle processes more and more effectively, it means that people have less to do with processes, and therefore get more involved with exceptions. The more processes get standardised the more costly exceptions become as a percentage of operating expense. Customer requirements, supply problems, pricing can move incredibly quickly, and an SOA architecture isn’t going to help you when the problem is not knowing who to call.
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From a technology point of view, employees need the social software tools required to resolve exceptions, and to disseminate the tacit knowledge that goes hand in hand with exception handling throughout the enterprise. You need to be able to quickly find the veteran who knows exactly what to do when a particular supplier drops the ball and you need to bypass standard procurement in order to meet a customer’s expectations. Once found, the resolution to that exception needs to be captured in a way that it can be found long after the veteran has retired.

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SOA exception knowledge expertise tacitknowledge process

www.lifeinamatrix.com/thority-in-matrix-management-2 - Preview

power influence management relationship position expertise rewar

Whilst this is yet another example of HR bashing I am concerned that the profession does not seem to be focusing on the right issues at the moment. In the current environment where issues such as the “credit crunch” (and other elephants) demand focus on matters such as talent, organisational design and lean processes this research suggests that we are otherwise engaged

mcarthursrant.blogspot.com/...-down-paying-attention-to.html - Preview

talent talentmanagement expertise humanresources