Bertrand Duperrin's Library tagged enterprisesocialsoftware →  View Popular, Search in Google

"SAP hasn't necessarily set up its StreamWork product as a competitor to Jive's social collaboration software. SAP is actually a customer of Jive, albeit for the software that powers the SAP community website rather than for internal collaboration. However, in terms of getting work done inside an organization, SAP says it is playing a whole different game."

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"With that in mind, be sure to ask these five questions when considering which social network platform to use:"

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"TIBCO launched tibbr, a heavy duty and secure social platform a year ago and is approaching 1M users at companies like Macy's, KPMG, and shipping giant OOCL. Now they are adding a number of new features. There are five guiding principles in this effort. First, you need to be able to have users get started right away and it needs to be easy to use. The consumer Web has set this expectation and reduced budgets demand it. Gone are the days of six month IT projects and extensive employee training programs. Here is a sample user’s view of tibbr."

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"What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs.

The Workplace Development Services (WDS) framework has therefore been developed to help organisations understand the range of new services and activities that will be required, as well as the tools and platforms to power these activities, and the new skills and mindset involved."

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"Questions such as the ones above are evidence of technology-centric thinking, and as such they are more dangerous than they might sound at first. We really don’t help to make it easier for users to do their job by asking these questions. We might get all excited about a new feature, tool or design, thinking it will really help to increase the users’ productivity, but unfortunately the opposite often becomes true; for every feature we add, we add to their burden. The simple reason is that we use the wrong starting point for our questions - the technology."

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"“Social is hard!” is something I hear repeatedly by most of my clients and those I talk to. It is one of the issues I continually run across in my work with organizations trying to better understand social software and collaboration tools for their organization as well as helping vendors better understand their gaps and how to close them as social scales.

I have my “40 Plus Social Lenses” that I use to set foundations and understandings to better see issues, gaps, and understand the potential ways forward. Everything requires testing and rarely does the good solution work everywhere as there are no best practices, because what we are working with is humans and how they are social. Humans and how we interact is not simple, we are not simple social creatures."

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To understand the challenges of using collaborative or social software inside business organizations, begin by thinking about the use of similar technologies in your personal life. When we use Facebook, Twitter, Linked In, and most other personal social software applications, we share these experiences:

socialsoftware enterprisesocialsoftware adoption

"Amener un réseau social dans les murs de l'entreprise soulève un certain nombre de questions relatives au traitement des données personnelles qu'y laisseront les salariés. Un sujet aux ramifications multiples.
"

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"So it behooves smart executives to avoid the pitfalls uniquely inherent in social initiatives. Here are eight missteps that can sink more than your social initiative. While these points relate primarily to internal, employee-facing social initiatives, many of them are equally relevant to customer-facing initiatives as well. "

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"Tibbr released version 3.5 to the public today in Palo Alto California, 9 AM Pacific time. I got a solo preview yesterday and I was impressed by it – as usual I’d say.
“In twelve months since launch, tibbr has been deployed to hundreds of thousands of employees across global enterprises, who can now use tibbr to unify people, data and businesses processes to get work done”"

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"Quelles tendances devraient, en 2012 et au delà, changer la vie des DSI et des utilisateurs ? A cette question qu'il pose chaque fin d'année, le Gartner répond d'une manière très inhabituelle."

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"The data keeps coming in: The sale of social business software continues to rise and is forecast to continue rising for years. But does that translate into adoption? New data shows that while adoption is slowing, it’s indeed happening, with real benefits. If so, what are the most useful lessons we can take away from the early pioneers?"

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"When SharePoint 2010 arrived in the marketplace, the platform included new social capabilities to improve productivity and collaboration. However, as the consumer social web exploded, it became clear that the 2010 platform only provided the basic building blocks of social computing. As many organizations are now making social collaboration a priority, it’s important to dispel myths and provide a reality-based understanding of SharePoint 2010 as a social computing platform."

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"One thing that stands out for me from this dialog is that business objectives such as cohesive strategies, phased adoptions, and cross-domain political reformation are intersecting with the idea of the “Internet” in the form of cloud computing, Web 2.0 application ecosystems, and mobility. What results is a complex set of patterns -- something like an abstract mosaic. "

enterprisesocialsoftware IT value endvalue enablingvalue enablement

"Analysts speaking at Enterprise 2.0 say Microsoft's collaboration platform is more than a portal, but less than a social network."

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"From breaking down barriers to the free flow of information within the organization to communicating with customers (particularly coveted Gen Y), enterprise social media and other social tools are often hailed as a next-generation solution for improving the business bottom line. Tech sites, including WebWorkerDaily, often boost these technologies and track business interest in them, but how many workers are actually adopting them for use on the ground?"

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"We start throwing language at people--words like blogs, wikis, microblogging, even the term social business itself. None of those things really matter. They're tools and methods that enable us to do things that matter. "

socialbusiness benefits value enterprisesocialsoftware

"It’s probably since the very moment I started focusing my attention on Enterprise 2.0 that I wanted to understand how it might have worked a company where formal and informal exchanges supported each other, where communities were eventually integrated into processes, where knowledge assets could be accessed, used and constantly renewed through the participation of all the actors involved. Not so much a world entirely made of 2.0 but more one in which social is seen as a mean to accelerate the achievement of those same goals companies have always imposed to themselves."

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"Imagine booting your computer one morning and being presented with the three to five core tasks you need to complete that day. You click on the first item, and everything you need (tools; the latest sales report from your business intelligence (BI) system; notifications regarding a new CRM opportunity; an expense report requiring approval; and input from colleagues, partners, and/or customers) appears in a single workspace, where you can easily synthesize the information and take the next appropriate action.

Contrast that to today’s siloed work approach with several open screens and applications and time wasted toggling back and forth between a CRM system, a BI system, a to-do list, email, documents, Web pages, a search engine, a chat window, a spreadsheet (or two), and some form of collaborative or social management tool."

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