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"Le 16 Mai je suis intervenu à la conférence Webcom à Montréal pour aborder l'évolution du poste de travail en entreprise, tirée par les outils collaboratifs et le développement de l'entreprise 2.0. Un débat intéressant dont je reprends ici en deux parties, les principales idées de ruptures qui ont été discutées."
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Pour faire simple, le soufflé du réseau social interne retombera vite s'il ne permet que de parler de la pêche à la mouche et n'améliore pas l'efficacité de chacun et celle des processus.
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Et c'est tout l'enjeu de l'entreprise 2.0 de développer et mobiliser le capital social, humain et informationnel de l'entreprise.
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" some companies are taking drastic steps to help workers manage the number of messages they receive. The CEO of Atos, a British IT services company, has vowed to ban internal email by 2015. Volkswagen in Germany has agreed to stop sending emails to certain employees after work hours. If these companies are taking radical action, is it time for you to do the same to counter your own overload? "
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Recognize it's not really about email
According to Allen, email overload is only a symptom of a larger issue: a lack of clear and effective protocols. If your organization has ambiguous decision-making processes and people don't get what they need from their colleagues, they'll flood the system with email and meeting requests. -
Control your flow
Another way to reduce the time you spend on email is to turn off the spigot of incoming messages. There are obvious practices that help, such as unsubscribing to e-newsletters or turning off notifications from Facebook or Twitte - 2 more annotation(s)...
"Quelles tendances devraient, en 2012 et au delà, changer la vie des DSI et des utilisateurs ? A cette question qu'il pose chaque fin d'année, le Gartner répond d'une manière très inhabituelle."
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En 2015, les services de cloud à faible coût seront cannibalisés (jusqu'à 15 %) par les spécialistes de l'externalisation.
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En 2013, la bulle des investissements pour les réseaux sociaux des consommateurs va éclater, celle formée sur les logiciels de réseaux sociaux d'entreprise suivra en 2014.
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"You have to admire CEO Thierry Breton of Atos for taking a very public stance on the issue, telling ABC, “We are producing data on a massive scale that is fast polluting our working environments and also encroaching into our personal lives,” he goes on to say, “At [Atos] we are taking action now to reverse this trend, just as organizations took measures to reduce environmental pollution after the industrial revolution.”"
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Let’s see, comparing digital email to environmental pollution when your own company is selling even more digital solutions that are contributing to the problem is pure lunacy. They pay this guy €2.5 million euros a year to come up with this stuff.
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Imagine a customer sending an email into an Atos imposed, email black hole, where the customer is seeking answers to their questions. The Atos employee then cuts and pastes the email into the Atos intranet and hours later the Atos employee presumably receives an answer from another employee. The Atos employee then cut and pastes the answer back into the original email and sends it back to the customer.
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The problem with email today is not an ever-decreasing signal-to-noise ratio. Spam filters are doing a pretty good job. And while I concede that I certainly get a lot of unimportant emails every day, I find it takes me no more than 30 minutes to clear the rubbish out. I’d rather spend my 30 minutes doing that than waste it sitting in a meeting room getting nothing done at all. And, prior to the world of email that’s what we spent our time doing. The most common phrase uttered in the 90’s across work cubicles the world over was – “skip the meeting, send an email.” Email emerged as the centerpiece of collaboration and workflow for good reason."
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The essence of the email problem is that a global asynchronous one-to-one/one-to-many communication system radically increases the ability of people to seek assistance, create and delegate tasks, update colleagues and coordinate activities.
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The only solution, IMO, is to tackle the ballooning administration and bureaucracy overhead in organizations that is fuelling the number of emails being generated. Specifically, our criticism of email as a collaboration tool needs to shift towards the unchecked growth of bureaucracy it enables
"You’ve got mail–not. Employees of tech company Atos will be banned from sending emails under the company’s new “zero email” policy."
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Atos has already reduced the number of internal emails by 20 percent in six months.
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“We are producing data on a massive scale that is fast polluting our working environments and also encroaching into our personal lives,”
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"Dans le monde des technologies de l'information, il n'existe peut-être pas de terme aussi galvaudé que celui de "collaboratif". L'information doit nécessairement être (sous contrôle évidemment ) communiquée, diffusée, mise et traitée en commun, partagée tout au long de son cycle de vie. Elle doit pouvoir être traitée par plusieurs personnes interagissant chacun selon son rôle et ses compétences dans un objectif fixé. C'est sa capacité à circuler (rapidement et aisément) qui confère à l'information sa pertinence et son efficacité. Aussi, par définition, peut-on dire que tout système d'information vise à la collaboration. "
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Ainsi, 51% des répondants n'utilisent jamais les fonctions de messagerie unifiée. Près de 40% des répondants utilisent de façon ponctuelle (et non officielle) des solutions de télétravail. Ils sont 22% à considérer que les outils de travail collaboratif doivent rester cantonnés à un usage en mode projet et ne pas être généralisés à l'ensemble des collaborateurs de l'entreprise. Enfin, moins de 10% des personnes interrogées estiment que l'usage interne des mails dans l'entreprise sera substitué par les réseaux sociaux d'entreprise (RSE) : on est encore bien loin de l'entreprise 2.0.
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les réseaux sociaux d'entreprise sont des solutions modernes d'échange collaboratif (en mode relationnel ou conversationnel) dans l'entreprise. L'hétérogénéité de ces outils ne facilite pas un usage fluide à tous les échelons de l'entreprise.
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"Le "syndrome de déconcentration", mal du XXIe siècle ? La multiplication des chaînes télévisées a habitué notre cerveau au zapping. Depuis, notre environnement quotidien est en ébullition. Internet et les e-mails, les téléphones portables puis les smartphones et les tablettes tactiles, sans compter les tweets, nous ont rendus peu à peu multitâches, surstimulés mais pas si fiers de l'être. "
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J'ai 4 000 e-mails dans ma boîte. Certaines personnes m'en envoient alors qu'elles sont à 5 mètres, déplore David, qui travaille dans l'automobile. Je butine d'un sujet à l'autre et sous prétexte de partager un même espace, mes collègues m'interrompent sans cesse.
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près de six salariés sur dix consacrent deux heures par jour à gérer leurs boîtes mail ; quatre sur dix reçoivent plus de 100 messages par jour ; près de sept sur dix disent vérifier leur messagerie toutes les heures mais le font toutes les cinq minutes ; 64 secondes sont nécessaires pour reprendre le fil de sa pensée après l'interruption par un message. Enfin, sept managers sur dix déclarent souffrir de surcharge informationnelle.
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"We're drowning in email. And the many hours we spend on it are generating ever more work for our friends and colleagues. (Here's why.) We can reverse this spiral only by mutual agreement. Hence this Charter... "
""L'IT, un facteur de stress dans l'Entreprise?" est le thème d'une conférence organisée le 8 Juin par le club de DSI, CIONet France. Ce fut l'occasion l'espace d'une soirée d'écouter Yves Lasfargue, directeur de l'OBERGO, spécialiste du management des TIC et du travail, co-auteur du livre "Qualité de vie et santé au travail" et de prendre conscience de l'ampleur de ce phénomène de société."
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Quand on associe les mots stress et informatique on pense tout de suite aux emails. Et par association à l'infobésité à laquelle on est de plus en plus soumis notamment dans les communications asynchrones qui ne gèrent pas la disponibilité de la cible, ni sa charge de traitement.
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- les changements permanents,
- la numérisation et l'abstraction,
- les informations de plus en plus écrites,
- l'interactivité et l'instantanéité,
- la surabondance d'information,
- la logique contractuelle,
- le temps et l'urgence
- l'espace et le travail à distance,
- la vulnérabilité et la cybercriminalité,
- la traçabilité et la transparence
Mais l'infobésité ou la capacité à savoir gérer la surabondance d'informations n'est pas le seul facteur de stress. Une dizaine de facteurs liés à la société numérique ont été identifiés par Yves Lasfargues!
Est-ce que les salariés savent gérer :
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"Almost 90% of companies use some form of social networking, whether it's an internal blog, an online forum, a wiki, or a hybrid platform such as Microsoft SharePoint, the InformationWeek Analytics Social Networking in the Enterprise Survey shows. However, a paltry 10% consider that effort a success. And we know one of the big reasons.
Only 26% of our survey respondents have direct email integration with their social systems. In other words, companies expect employees to break away from their email, check the "social" system, collaborate, and then go back to their email. Fuggedaboutit."
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Hundreds of apps, platforms, and devices are designed to help us work together better. They all promise to make us more productive. Yet almost none of these tools plugs easily into the others.
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"If you're the type to meticulously file your emails in various folders in your client, stop, says a new study from IBM Research. By analyzing 345 users' 85,000 episodes of digging through old emails in search of the one they needed, researchers discovered that those who did no email organizing at all found them faster than those who filed them in folders."
"I think they are probably one of the most fundamental, critical and relevant 2.0 capabilities that any company can turn into, if they would want to dive into the fascinating world of Enterprise Social Computing, and start seeing the business value right away. It probably cannot get any easier than that. In my own experience, next to my blog(s), they are the most significant component from the 2.0 world that have managed to help me live, rather successfully, “A World Without Email” for the last 4 years and counting… Now, do I feel overloaded because of them? Do I feel they are heading the same way our Inbox has been heading for the last few years? Absolutely not! Quite the opposite. It’s been, all along, if I can say so, quite a liberating experience so far altogether! And here is why."
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Activity Streams permeate throughout transparency and openness: Therefore helping reduce the amount of noise you are exposed to, while interacting with others. Call it ambient intimacy, declarative living or, my all time favourite, “narrate your work“, Activity Streams will help, over time, reduce the amount of transactions and frictions you will be exposed to, provoking that opportunity for knowledge workers to be on top of the knowledge flow thanks to that openness, clarity and transparency of what’s happening around you
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They help you, greatly, be done with the obsession to read AND respond to everything: Eventually, teaching us all how we need to start letting things go. J
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"Business email remains big despite some attempts to get stuff out of an overcrowded inbox. As IBM mentioned, organizations still consider email to be their most important, mission-critical application. In 2009, there were over 800 million business email users worldwide, and that number is expected to jump to almost 970 million by 2014, according to IDC. For perspective, on the consumer side the numbers are almost identical. There were approximately 760 million consumer email users in 2009, with an expected 950 million by 2014."
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IBM is working on ways to transform email and have it better align with the new collaborative technologies within social business models. Email is reverting to become closer to its communication origins and collaboration is moving to the new social software tools.
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Ed said that the activity stream, regardless of location, will evolve beyond simple alerts. It will allow for direct actions. For example a request for vacation can be approved right in the message with one click, rather than requiring opening another app. REST APIs allow for this capability and it will be a big productivity booster.
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"Le courrier électronique s'est glissé sur nos écrans sans crier gare. Certes, face aux lettres, aux fax, au téléphone, les « courriels » permettent de gagner du temps : « Si vous avez dix minutes, vous pouvez passer deux coups de téléphone ou envoyer dix mails », résume Amaury Houdart, DRH de la société de services informatiques Logica, qui compte 39.000 salariés. « C'est une révolution magnifique, mais, dans ce monde de l'immédiateté, il devient urgent de réfléchir pour ne pas se laisser envahir. »"
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A tel point que Fred Wilson, patron du fonds de capital-risque Union Square Ventures, a proclamé, en mai dernier, sa messagerie « en faillite », ajoutant sur son blog : « Navré si vous m'avez envoyé un e-mail au cours des cinq dernières semaines sans que j'y ai répondu. Vous êtes plus de 800 dans ce cas. Si votre mail est important, merci de le renvoyer. »
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La rareté ne réside plus dans la recherche d'information mais dans la capacité à la traiter
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"Ever since Gmail captured the imagination of consumers, Google has been trying to push Google Apps to enterprise customers. In spite of some news about problems in their implementation for big customers, it has been gaining traction steadily. The biggest attraction towards Google Apps Email over other systems is the cost. Even though other players like Microsoft and IBM have a cloud strategy, Google’s pricing makes Google Apps very attractive for many enterprises. "
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Cisco pulled the plug two days back. They will no longer be investing resources on this service and they will help the current customers move out to another email system of their choice after their contract gets over
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The product has been well received, but we’ve since learned that customers have come to view their email as a mature and commoditized tool versus a long-term differentiated element of their collaboration strategy. We’ve also heard that customers are eager to embrace emerging collaboration tools such as social software and video.
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"Imagine an enterprise version of friendfeed as your social network/microblogging/activity stream eg. Socialcast
Firstly, let’s get this out of the way…when having a discussion, and you need to write an extended reply, you don’t need to use email as the enterprise activity stream allows more than 140 characters…which is good as this doesn’t split up the conversation.
Now imagine if an enterprise activity stream allowed you to follow your email client (of course no-one else could do this for privacy reasons)."
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look at that a conversation thread where each element may have happened on different products.
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Same when replying to an Outlook email from the enterprise activity stream ie. when in the enterprise activity stream you send a reply to Outlook and it can also be made public in the activity stream
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"Later this morning I am in San Francisco for the official launch of tibbr, TIBCO’s foray into the world of social networking for the enterprise. In typical TIBCO fashion this is something of a low key launch. If tibbr is deployed correctly, it could represent the way I have envisaged Enterprise 2.0."
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It intelligently marries people, process and context, delivering information the way people want to consume. What do I mean?
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You’ll find TIBCO in large enterprises where there is a need to integrate real time data across disparate applications and systems
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