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Nov

2011

Understanding what “Adaptive” means

"While Case Management has been a universally hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive. In this post I attempt to explain why “Adaptive” is the right concept and why that is so important."

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Adaptiveness is not simply the capability to increase or decrease muscle size. Instead it is more about the ability of the muscle to self-modify to fit the situation;
Homeostatis is the idea that an adaptive system responds to external changes in such as way as to keep certain aspects constant.
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- We talk about a good ACM system facilitating what the professional wants (needs) to do. Professionals play active roles in adapting the system to their needs. We can think of this as being self-modification because there is no external software professional, or process analysts, needed: the professional can adapt the system anyway necessary to meet the constantly changing requirements.
- Human organizations are also naturally adaptive. The day to day decisions are decentralized and delegated to front line workers. Different divisions compete for scarce resources, and good management will shift resources as needed.
- Adaptiveness presents a kind of homeostasis that allows an organization to keeps its character and form over the years even though people within the organization are constantly coming and going.
- For case management to be successful, it needs to be adaptive. It needs to be under the control of the case managers to be in a position to sense and respond to the situation.
- But “dynamic” means only that something “moves” and “changes”. The term dynamic tells you nothing about the agent causing the change. An oppressive dictator can be dynamic, but never adaptive.

Nov

2010

The Difference between DYNAMIC and ADAPTIVE.

"I need to point out that what Forrester defines as DYNAMIC case management is by far not yet ADAPTIVE. Forrester defines dynamic case management to be semi-structured and collaborative, dynamic, human-centered, information-intensive processes undertaken around a given context, while being driven by events, requiring incremental and progressive responses."

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As a further point Forrester does not use the term knowledge worker but rather (information-) I-worker, which is anyone who uses a computer at his job.
I see ACM mostly for knowledge workers who apply their specific skill for case resolution or process execution.
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- I also propose that ACM has to deal not only with goals but with complex, captured content, dynamic embedded content, user definable business rules and is mostly event driven, but these are Complex Business Events

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