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26 Jun 09
Process Discipline and Creativity
I’ve recently been asked a couple of questions I used to hear all the time. The questions are:
1. Doesn’t process discipline add overhead and cost?
2. Doesn’t process discipline stifle creativity?
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So, process discipline makes the most sense for activities that are routine and sequential –
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Juran argued that you can manage for control (process discipline, incremental and continuous improvement) or you can manage for breakthrough performance (step change, creativity, process reengineering). He further argues that each require different organization and management approaches, and you had better be clear on which you need and are trying to achieve – control or breakthrough, and then ensure you are managing and motivating appropriately.
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