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Bertrand Duperrin's Library tagged digitalworkplace   View Popular, Search in Google

May
26
2012

"It is important to clarify the type of collaboration you are talking about. Although the different types are not black and white, there are fundamental differences. Why is it important to clarify?

It influences the coherence of your whole digital workplace, in particular your entry point strategy.
It will reduce conflict among digital teams and bring understanding of how different pieces fit together to serve the people.
To some extent, it impacts the roles and scopes of members of the digital teams. It partially answers the question of “who is in charge of what”."

collaboration digitalworkplace communities team

       

       

      Team collaboration - probably the oldest sense of “collaboration”

       

      This refers to designated people working together on a project with deliverables and a timeline. This has long been part of what organizations do.

  • Most large organizations have long-established communities of practice for their support functions: finance, IT, communication and HR. Finance is almost always the leader because companies need to consolidate figures across the organization
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May
21
2012

"Le 16 Mai je suis intervenu à la conférence Webcom à Montréal pour aborder l'évolution du poste de travail en entreprise, tirée par les outils collaboratifs et le développement de l'entreprise 2.0. Un débat intéressant dont je reprends ici en deux parties, les principales idées de ruptures qui ont été discutées."

digitalworkplace intranet IT interoperability security email agility

  • Pour faire simple, le soufflé du réseau social interne retombera vite s'il ne permet que de parler de la pêche à la mouche et n'améliore pas l'efficacité de chacun et celle des processus.
  • Et c'est tout l'enjeu de l'entreprise 2.0 de développer et mobiliser le capital social, humain et informationnel de l'entreprise.
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Mar
20
2012

"Questions such as the ones above are evidence of technology-centric thinking, and as such they are more dangerous than they might sound at first. We really don’t help to make it easier for users to do their job by asking these questions. We might get all excited about a new feature, tool or design, thinking it will really help to increase the users’ productivity, but unfortunately the opposite often becomes true; for every feature we add, we add to their burden. The simple reason is that we use the wrong starting point for our questions - the technology."

enterprise2.0 technology socialbusiness socialsoftware enterprisesocialsoftware collaboration information digitalworkplace communication

    • The questions we should be asking are such as the following:
       
      • How do we help users create workspace awareness? How do we help them know what is happening and when it’s their time to contribute? 
      • What information do users need in different situations? What information would be relevant to them? 
      • How can we help users share their opinions, ideas, experiences, knowledge with each other? 
      • How can we help users do their job whenever they need to, wherever they are? 
      • How can we help users who collaborate communicate better within their teams as well as beyond? 
      • What kind of technical capabilities do users need to perform their tasks?  
  • We should stop asking questions about intranets, SharePoint, mobile devices, blogs, and wikis. Instead, we should ask ourselves and others what users need in order to do their job in different situations
Mar
2
2012

"I led the group through a 5-minute brainstorm on major obstacles and we regrouped into the 3 categories below. Then we went into 3 huddles to identify ways around the obstacles. This was fast work, all wrapped up in 45 minutes. The three obstacles:

Management resistance (top and middle, each with different concerns)
Culture and change resistance (which is a bigger question than the intranet itself)
Internal communicator resistance (uncomfortable losing control)"

socialintranet digitalworkplace management culture resistance internalcommunication intranet

  • Top management is focused on numbers, outcomes, added value.
  • Middle management fears lack of control, don’t fully understanding what’s happening, wonder who is working if everyone is using social media.
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Feb
22
2012

"

This diagram is work in progress with three of my clients who have asked me to help them evolve their “intranet+collaboration+social” online environments to a more coherent digital workplace. The slide has also evolved gradually thanks to input from workshops in Washington DC and Stockholm with participants in organizations with different cultures, and a range of experience from a few “well on the way” to most “just starting” the digital workplace journey."

digitalworkplace intranet

Aug
6
2011

"Enterprise portals over the last decade have been less than successful in making knowledge work flow smoothly. The future digital workplace could do a much better job of accomplishing this task if these key elements are put into place."

portals digitalworkplace

  • Unfortunately, few enterprise portal initiatives started out with an ambition to really understand the characteristics of knowledge work, how it gets done and how it can be done in a better way
  • Make it possible to switch between tasks and resume interrupted tasks.
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Jun
15
2011

"Q: What is an intranet?

A: An internal website that helps employees get stuff done.

That’s it. Simple, clear, everyday language. That’s what an intranet is and that’s all you’ll ever need to say to explain an intranet to most employees (or your retired uncle when he asks what you’re doing for work these days)."

inranet internel collaboration content communication activity culture digitalworkplace

    • James Robertson, perhaps the world’s foremost authority on intranets, says that intranets have 5 purposes:

       
      • Content (e.g. policy documents)
      • Communication (e.g. corporate news)
      • Activity (e.g. expense form)
      • Collaboration (e.g. project wiki)
      • Culture (e.g. noon hour jogging club)
       

  • let’s keep it simple and straightforward. An intranet is an internal website that helps employees get stuff done.
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