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28 Dec 09

Crowdsourcing: 5 Reasons It's Not Just For Startups Any More

"While some companies, notably Netflix (the just renewed the Netflix Prize) and Emporis (real estate data), have built their own crowdsourcing capabilities internally, this is not something most companies are experienced with or prepared to do themselves. It also often doesn't make sense to build a crowdsourcing environment in-house unless the work to be done is strategic to the business. For these organizations there are now commercial services available which have all the necessary ingredients to begin using them right away to crowdsource."

www.ebizq.net/...dsourcing_5_reasons_its_no.php - Preview

crowdsourcing problemsolving innovation participation design work testing support

While Internet startups have had considerable success with crowdsourcing over the last few years, including with its more serious cousin peer production, it's only recently that they've focused on creating the tools and communities that can be readily consumed by enterprises.
6 more annotations...
- Does this model really work better for solving difficult business challenges? A new article in The Economist says it does, reporting up to a 74% ROI for crowdsourcing over central production methods.
- Today crowdsourced design often means Web design and leading offerings like Crowdspring provide marketplaces to crowdsource Web designs cheaply and quickly. That doesn't mean that's all there is and some marketplaces, like Denook, offer design for other things as well, such as apparel
- Work. For many kinds of simple tasks, particulary if they are small, there have emerged highly granular on-demand work marketplaces.
- Testing. "Users as testers" has been a growing meme for assuring user input from customers is broadbased and thorough
- Support. Online customer communities have been a steadily growing source of crowdsourced customer service and support for companies that understand how to grow and nurture them

23 Dec 09

The 4 Key Ingredients Of Great Organizations

In this environment, companies need to evolve into what I call an Aligned Enterprise which I’ve defined as:

An organization that acts cohesively and embraces change in its environment

experiencematters.wordpress.com/...edients-of-great-organizations - Preview

alignment alignedenterprise leadership design engagement responsiveness adaptability customers

- Purposeful leadership. Establishing and maintaining a clear and compelling vision for where the organization is heading and why it’s going in that direction.
- Adaptive design. Infusing the realities of the marketplace (customers, suppliers, technology change, etc.) into the creation and evolution of products, services, and processes.
- Customer-responsiveness. Increasing the magnitude and speed with which an organization learns from, and responds to, customer feedback.
- Employee engagement. Building strong commitment from employees through alignment of hiring, on-boarding, training, coaching, communications, and incentive programs.

15 Nov 08

Harold Jarche » The Age of Dissonance

I sat in a presentation of a talent management system last week and after being shown how skills could be categorized and people identified for progression, I had one question. How can you prepare for a job that does not even exist yet? Many of us are doing work that we would never have imagined one or two decades ago. How about professional blogger or podcaster? Imagine a talent management system in 1999 that was preparing junior journalists to become a newspaper’s full-time representative in Second Life. You cannot use an accountant’s rear view perspective to prepare for an unknown future. It is better to nurture a mix of people with a variety of skills, experiences and attitudes, much as nature does with ecosystems. A biological model trumps a mechanistic one in adaptation to change.

www.jarche.com/...the-age-of-dissonance - Preview

talentmanagement design workdesign training knowledgeworkers