Bertrand Duperrin's Library tagged deming → View Popular, Search in Google

Aug

2010

How to Manage What You Can’t Measure

"Even if you can’t measure exactly what you want, you can learn about the area with related data. You are not able to measure the exact benefit of a happy customer but you can get measures that give you evidence of the value and even magnitude. And you can get measures of the costs of dis-satisfied customers. I just mention this to be clear getting data is very useful and most organizations need to focus on gathering sensible data and using it well."

management.curiouscatblog.net/...o-manage-what-you-cant-measure

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measurement data deming management improvements ongoingimprovement

Oct

2009

Social Media And Management

"In order to determine whether management should understand and use social media one must consider the role of management."

www.relationship-economy.com/?p=7030

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socialmedia management comminication learning crisis deming

In his book Out Of The Crisis (1986) W. Edwards Deming said “We are living in prison, under the tyranny of the prevailing style of interaction between people, between teams, between divisions.” We must replace the idea that we need competition between people with cooperation. Present practices squeeze intrinsic motivation, self esteem and dignity out of people over their life time. The forces of destruction such as forced distribution of grades, merit systems, competition between people and groups, incentive pay, numerical goals, explanation of variances, and treating every group as a profit center. People are born with such as intrinsic motivation, self esteem, dignity, cooperation, and joy in learning.”