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Nov

2011

IBM Watson and the Future of Work

"Watson is designed to augment (improve) our capacity to think through complex problems, ask the right questions, judge possible solutions and make informed confident decisions based on real-world data that exists within our own memory banks and beyond."

www.garrygolden.net/...re-of-work-202-ibm-watson-siri

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watson IBM deepQA productivity problemsolving Apple Siri naturallanguageprocessing knowledgework knowledge search confidence healthcare financialservices callcenters

IBM Watson™ and Apple Siri™ are early signals of what might transform work and lifelong learning around software based personal assistants that push human beings to think more deeply and broadly about questions, answers and their personal confidence levels in making decisions.
1) Natural Language Matters
Watson is not alive. It is not artificial intelligence. But it can (better than any other system on Earth today) understand the nuanced elements of meaning created by natural language.
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- 2) Knowledge in a Box Matters
  The web revolutionized access to information, but has also led to a world with too much information — and at times – too much inaccurate information.
- Knowledge requires filters for transparency, authentication and accountability. There is benefit to controlling information in a silo that is constantly updated.
- Watson does not give you a list of websites, it gives you the answer(s).
- Watson knows that it is not perfect. IBM recognizes that technology cannot deliver certainty on demand.
  
  So Watson embraces uncertainty and is honest about its confidence level with each response.
- Imagine a work environment where people are honest and transparent in their knowledge level – and confidence level to respond to a particular question!