Bertrand Duperrin's Library tagged customersatisfaction →  View Popular

"Does your workplace culture inspire employees to do their best work? Even though we are still in tough economic times do you still provide resources for your employees to develop relationships with customers so they are inspired to return? Do your customers and employees champion your products and services?



Nancy London, the Vice President and global brand leader for Starwood Hotels, which include Westin, Sheraton, and St. Regis, answered yes to all three questions.



She shared some of her organization’s recipes for satisfied employees and happy guests."

www.fastcompany.com/...-heavenly-guests-and-employees - Preview

starwood customersatisfaction problemsolving ideas decisionmaking

My CEO often says you can't collaborate with your customers until learn to collaborate within your company. This is where I think the humanizing begins. Without the right people, process/practice and technology within the edge of your organization, your edge will be jagged when building trust with customers.

ross.typepad.com/...mployee-then-the-customer.html - Preview

crm socialcrm employees customersatisfaction customers

En lisant le dernier billet de Paul Graham, startups in 13 sentences, j’ai particulièrement aimé sa phrase « it’s better to make a few people really happy than to make a lot of people semi-happy ». En effet, c’est une erreur que j’ai fait longtemps et que j’ai corrigé depuis un bon moment. Heureusement.

www.stephguerin.com/...refuser_des_clients - Preview

clients customers customerloyalty customersatisfaction