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"Organizations that allow employees to use their personal devices for work purposes reap the benefits of a more engaged workforce, particularly among the younger generation. But many of those same organizations are trying to simplify and consolidate the systems they’re running in order to save money on infrastructure and software that helps manage mobile devices, and supporting BYOD creates additional, often unseen costs."

iT byod costs

"In many companies, the relationship between IT and business leaders is a very troubled marriage indeed. Miscommunication is rife, leaving executives struggling to figure out what's working for the company, what's not, and how to improve the situation. Can a marriage like this be saved?"

IT business costs performance riskmanagement accountability

byod security costs productivity IT

"We live in a world of mounting performance pressure. Our Shift Index reveals that return on assets for all public companies in the US has eroded by 75% since 1965. Companies clearly are failing to respond effectively to these mounting pressures. If we hope to turn this around, we need to step back and take a systematic look at the performance levers that drive these results and question the approaches of the past. "

performance measurement metrics crm socialcrm profit pull KPIs innovation loyalty customerloyalty pareto costs costcutting

"Great service is always a differentiator, even more so when people are hurting. The service companies that thrived coming out of the Great Depression — think Macy's and Disney — figured out how to take care of their customers in a climate of fear and uncertainty. The fog of recession may be starting to lift, but most households and businesses are still feeling vulnerable today. History makes a compelling case that serving customers with integrity — delivering steadfast, predictable service quality — can translate into outsized loyalty and market share when the economy commits to a comeback. "

service performance costs

"Employee turnover is a natural occurrence in the business world. But it can also be a costly one. As mentioned in previous posts, there are several areas that contribute to the high cost of employee turnover.

Let's look at where the first dollars are spent when an employee leaves and a company is suddenly faced with an empty position."

turnover humanresources costs management productivity knowledge

"The decision to purchase an enterprise software application is one that generally demands a variety of different views about benefits. Because with most enterprise systems – Enterprise 2.0 included – there are a variety of benefits:"

enterprise2.0 socialbusiness ROI benefits customersatisfaction agility innovation employeesatisfaction revenue costs costreduction collaboration

"When companies go through boom times, they quite naturally take their eyes off costs. But to maintain profits when revenue goes downhill, most CEOs call for cost cutting. The scalpel comes out, and while it's necessary, it usually comes at a huge cost to employee morale."

costs costsavings costreduction costcutting sixsigma businessprocess organization finance

"To find out, the folks over at ClickFox, a company specializing in customer experience analytics, conducted a survey to assess the potential cost savings from addressing customer service issues via social media, the impact of word of mouth influence in the social sphere, and the degree to which customers understand the tools currently available to them."

socialmedia customer customerservice costs crm socialcrm

"Relationships drive business. Within the chaotic crush of interaction data coming off the Internet, smart mobile devices, Social Media, and Communities, is pure customer relationship gold. Three CRI (Customer Relationship Intelligence) metrics distill the gold—Relationship Value, the “effect” in relationship cause-and-effect; Interactions, the “cause;” and Variable Interaction Cost."

customer relationship costs interactions measurement management2.0 metrics Customerrelationshipintelligence customerrelationship communities

""No one here is hounding me for the ROI".



That’s the last sentence in "(Like) + (Retweet) = $$$?" an article from the July issue of FastCompany. The article is about the ROI of social media; from Likes, to Tweets, to contests to Social Business Software.



Here’s what I have to say about that quote: YIKES!



The article includes quotes from senior marketing executives from Audi, Home Depot and Sephora (who provided the one above), saying in essence that they have no idea about the value of their company's social media activities and investments. Worse yet, these executives indicate that no one is really asking them to demonstrate the ROI."

socialmedia ROI marketing business goals indicators costs socialbusiness enterprise2.0 valuecreation

"But the smartphone revolution of the last three years has changed how mobile workers operate. Instead of IT departments being able to force a particular set of mobile solutions on the workforce, employees now expect to be able to use the smartphones -- and increasingly, iPads -- they bought for personal use."

BYOD IT security devices costs costsavings mobility mobilephones appstore

"The modern business enterprise is easily defined. It has two particular characteristics: it contains many separate operating units and a hierarchy of executives. As a social innovation the modern enterprise was born when the volume of economic activities reached a level that made administrative coordination more efficient and more lucrative than market coordination.

Before the rise of the modern firm, the activities of small, often personally owned enterprises were enabled and constrained by market and price mechanisms."

socialmedia change organization internalization costs networking constraints coordination valuecreation ecosystem

"One of the most difficult challenges companies face today is how to be more flexible and adaptive in a dynamic, volatile business environment. How do you build a company that can identify and capitalize on opportunities, navigate around risks and other challenges, and respond quickly to changes in the environment? How do you embed that kind of agility into the DNA of your company?

The answer is to distribute control in such a way that decisions can be made as quickly and as close to customers as possible. There is no way for people to respond and adapt quickly if they have to get permission before they can do anything."

adaptability control podularity pod empowerment value processes values rules behaviors scalability costs

"
Quelle gouvernance face à l’augmentation des données et des contraintes réglementaires ?
2 days ago "

data governance regulation risk ibm atlas legal costs datagovernance

"Canon France a organisé le 3 décembre 2010 pour la première fois une "journée sans mail" destinée à favoriser le bien être au travail. Saluons l'initiative qui a le mérite de reconnaître que la réception de nombreux emails peut-être facteur de stress, et qu'une politique RH de bien-être au travail doit aussi passer par la régulation de l'infobésité en entreprise.

Dans une étude publiée l'an dernier, l'entreprise Intel affichait déjà des chiffres préoccupants sur l'inflation informationnelle:

* Les salariés traitent entre 50 et 100 emails par jour, les dirigeants pouvant traiter jusqu'à 300 emails
* Le volume d'emails reçu nécessite en moyenne 4 heures par jour pour les traiter
* 30 % des emails sont inutiles"

email informationoverload infobesity canon intel stress wellbeing interruption interruptivity costs visibility

"I continue to be amazed that clients try to create a business case for a major, multi-million dollar project request at the eleventh hour. How can business and IT managers be so naïve? They know a business case is required."

accounting metrics businesscase operatingmetrics accountingmetrics costs costsaccounting

"The traditional methods for driving operational excellence in global organizations are not enough. The most effective organizations make smart use of employee networks to reduce costs, improve efficiency and spur innovation. "

networks socialnetworks costs costreduction efficiency innovation operations collaboration connectivity performance engagement report stakeholders alignment networkanalysis socialnetworkanalysis

"# The Entrepreneurial Scope Assessment Framework: This tool enables CIOs and other business executives to evaluate the magnitude of the opportunity for an entrepreneurial organization. It is a requisite assessment to understand the scope of the task facing IT, as well as other business units.
# The Strategic Change Road Map: This level-by-level tool provides a clear-cut assessment of the tasks that must be performed by an organization in moving from the current mind-set and behaviors of cutting costs to a mind-set that is entrepreneurial. It delineates today's situation, compared with the desired future and identifies the changes that will transform today's organization, infrastructure, processes and mind-sets into tomorrow's state."

gartner IT costreduction costs ITdepartment culture

"Maslow’s Hierarchy of Enterprise 2.0 ROI

The decision to purchase an enterprise software application is one that generally demands a variety of different views about benefits. Because with most enterprise systems - Enterprise 2.0 included - there are a variety of benefits:"

enterprise2.0 hierarchyofneeds maslow ROI costs costreduction crm customersatisfaction employeesatisfaction collaboration innovation agility