Bertrand Duperrin's Library tagged → View Popular, Search in Google
"La taille d’une organisation influe sur les modes de prise de décision, de transfert d’information ou de coopération, ce qui fait que les « bonnes recettes » à 10 personnes ne fonctionnent pas forcément à 100 ou encore moins à 1000. Plus précisément, un grand nombre de problèmes apparaissent lorsque la taille augmente, et l’efficacité n’est pas proportionnelle à la force de travail disponible. Cette constatation n’est pas sans rappeler ce qu’on observe dans les systèmes parallèles (cf. la loi d’Admdhal) qui montre que la puissance que l’on obtient en multipliant les processeurs est compensée par la tâche croissante de synchronisation. Ce n’est pas une surprise : les petites structures souffrent moins des problèmes de coordination et de synchronisation !"
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La tentation d’éviter les tares des grandes organisations opérationnelles en les découpant en plus petites est pertinente si le coefficient est faible, et pas forcément efficace dans le cas contraire. Ce qui nous ramène à la thèse initiale : la bonne organisation dépend du contexte et de la taille.
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Je pense que la taille de 150 est un seuil critique dans la gestion des organisations, et ceci est conforté par 20 ans de discussions avec des managers opérationnels.
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"My research shows that this principle of coordination is more important today than it has ever been. Dissect how the CEOs of winning companies speak today and compare them with their less successful peers, and you can actually measure the difference. Winners speak more of coordinating things while losers focus more on controlling them."
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The trick is that people underestimate the effort and value of coordinating things because we think that to coordinate in a way that creates defensible advantage, we need to buy and own things
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But the winners today are reconnecting with that old Taoist saying that we see the spokes in the wheel but it is the empty center that lets the wheel move. It’s the empty center that matters, not the spokes.
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We may talk about eliminating hierarchy, but most organizations still have one. Frankly, it's very hard to mobilize limited resources and diverse skills without someone taking charge. That's why hierarchies have existed for thousands of years — from the days of the Pharaohs to the modern corporation.
Yet there's no doubt that hierarchies can be dysfunctional and make it difficult to get things done. As such, we blame them for slowing things down, lowering morale, and choking off innovation.
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We may talk about eliminating hierarchy, but most organizations still have one. Frankly, it's very hard to mobilize limited resources and diverse skills without someone taking charge. That's why hierarchies have existed for thousands of years — from the days of the Pharaohs to the modern corporation.
Yet there's no doubt that hierarchies can be dysfunctional and make it difficult to get things done. As such, we blame them for slowing things down, lowering morale, and choking off innovation
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Hierarchical Mirroring: This is the subtle notion that meaningful discussions only occur between people of equal rank across the organization, like a diplomatic negotiation.
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"Teams that are geographically-dispersed, or virtual, have now been used and studied for more than three decades — yet we all still wrestle with how to get them right. Managers frequently ask for best practices for managing their global teams, and recently we've noticed some common themes. Here are the three questions that keep coming up again and again, and what the research tells us about how to address them:"
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FTF interaction is especially important early in a team's life, particularly when the team is comprised of people who don't already know each other.
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Second, Maznevski and Chudoba also found that repeated FTF meetings are best when occurring at predictable times and intervals.
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Most writing (and oral presentations) on networked business today is about social networks – the interconnections and relationships between individuals within an organization and its various external constituents (e.g. suppliers, partners, customers). We read and hear much about ‘loose ties’ – weak relationships that form (and often dissolve) rapidly around a specific opportunity or problem. Many of us now understand the value of crowdsourcing – the act of reaching out to a large, usually meshed network to solicit members’ ideas that may help us solve a problem or address an opportunity.
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Lost in this plethora of loose-tie thinking is the possibility of innovating within a smaller network, in which the strength of the ties between nodes is relatively strong. In the first chapter of the book Business Network Transformation, Geoffrey Moore and Philip Lay call these ‘coordinated networks’,
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In a star topology, one firm coordinates the activities of the others in the network, with those activities occurring in parallel or another non-sequential, seemingly random pattern of orchestration. Walmart and Apple are familiar examples of this model, in which the coordinator also wins the largest percentage of the value created.
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"Si la banque a intégré tôt les réseaux sociaux dans sa stratégie de relation client, le mouvement n'en est encore qu'à ses débuts dans beaucoup de groupes. « Les entreprises ont pris conscience des besoins, mais beaucoup n'en sont encore qu'à la phase d'écoute sur ce que l'on dit d'elles. En revanche, elles ont compris qu'il s'agissait d'un vrai changement de culture"
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La bonne utilisation de ces derniers réclame en effet de faire évoluer son organisation. Ne serait-ce que pour s'adapter à l'instantanéité des flux
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L'autre enjeu, de taille, consiste à impliquer l'entreprise dans son ensemble. « De plus en plus de personnes y sont exposées à la relation client »<!----><!--I-->, remarque Laurent Dupuytout. Ce qui nécessite d'améliorer la coordination.
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"Many of us in business have heard the popular aphorism, "People are your greatest asset." Some of us may even believe it. But is this sentiment reflected in our corporate cultures and the way our leaders lead? For the most part, no — and there's a reason for that. "
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What is the primary purpose of a business organization? To assemble a group of people, who previously may have had no association, and empower them to accomplish productive work toward the organization's objectives
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Social media ushers in new ways to enhance your greatest asset, because it is about empowering people to collaborate at unprecedented scale
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"When Jim Highsmith graciously invited me to give the opening keynote at the inaugural Agile Executive Forum in Salt Lake City this week, I had to really sit down and think about what I’ve been working on the last few years, namely social business, as compared the conference theme, agility and business."
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And, as it turns out, agility and social business, as two major new ways of connecting and organizing people in directed activity, have plenty in common. Perhaps even more importantly, they have key things to learn from each other.
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"The modern business enterprise is easily defined. It has two particular characteristics: it contains many separate operating units and a hierarchy of executives. As a social innovation the modern enterprise was born when the volume of economic activities reached a level that made administrative coordination more efficient and more lucrative than market coordination.
Before the rise of the modern firm, the activities of small, often personally owned enterprises were enabled and constrained by market and price mechanisms."
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The important innovation of the modern firm was to “internalize” activities by bringing many discrete components under one roof and under a system of coordination
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The big idea behind industrial management was to purchase or set up units that were fit enough to operate as independent entities, but instead integrate them into one system.
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I've found that the most powerful approach is also the simplest: make email an intrinsic part of performance reviews. Insist that colleagues and subordinates better evaluate their email so that you may better evaluate their performance. There are few better proxies for assessing how well individuals are communicating, on task and on target, than the digital missives they send in order to get their work done.
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Email wasn't a medium of communication; it was a mechanism for referral. The larger issue was that this person was so intent on being "comprehensive" that they avoided getting to the essence of what their colleagues asked for and needed in the moment.
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I'm not so tech-naive to constrain this performance review technique to email alone. Firms using wikis, blogs, internal Facebooks, and other digital media for coordination and collaboration should similarly broaden the purview of their performance reviews.
You will find that close to half of the emails in our inbox don’t have much to do with “communication” at all, and fall in one of the above categories. Ironically, email is supposed to be a tool for “asynchronous communication”. A majority of emails are about teams and groups coordinating activities, discussing work related matters, or actually working on tasks like editing documents and sending them back and forth as attachments.
This paper examines the latest of paradigms - the Virtual Network(ed) Organisation - and whether geographically dispersed knowledge workers can virtually collaborate for a project under no central planning. Co-ordination, management and the role of knowledge arise as the central areas of focus. The Linux Project and its development model are selected as a case of analysis and the critical success factors of this organisational design are identified. The study proceeds to the formulation of a framework that can be applied to all kinds of virtual decentralised work and concludes that value creation is maximized when there is intense interaction and uninhibited sharing of information between the organisation and the surrounding community. Therefore, the potential success or failure of this organisational paradigm depends on the degree of dedication and involvement by the surrounding community.
Coordination, and the communication it implies, is central to the very existence of organizations. Despite their fundamental role in the purpose of organizations, scholars have little understanding of actual interaction patterns in modern, complex, multiunit firms. To open the proverbial "black box" and begin to reveal the internal wiring of the firm, this paper presents a detailed, descriptive analysis of the network of communications among members of a large, structurally, functionally, geographically, and strategically diverse firm. The full data set comprises more than 100 million electronic mail messages and over 60 million electronic calendar entries for a sample of more 30,000 employees over a three-month period in 2006. Key concepts include:
* Communication is heavily constrained by formal organizational structure: the vast majority of communication occurs within business unit and functional boundaries, not across them. This points to the importance of drawing the right organizational boundaries.
* Women, mid- to high-level executives, and members of the executive management, sales, and marketing functions are most likely to participate in cross-group communications.
* These individuals provide a bridge for distant groups in a company's social structure.
- while the need for coordination of big tasks doesn’t disappear (and organizations will continue to thrive) a more 21C-way of working may appear alongside - flexible ad-hoc value networks, business ecosystems, companyconglomerates, etc.
- to leverage the full potential of your knowledge workers you better design for emergence and adaptivity, ie. allow for heterarchic configurations
The Enterprise Octopus turns things right-side up. It introduces a geographic head to the Enterprise and it’s in the head where all the improvement occurs. First and foremost, note that it’s a mix of all stakeholders occupying the head. That includes employees, partners, and customers. They’re all in there. They can see each other. Connect to each other. Work with each other. And since the “new me” has a radar for a head, I know how and where to focus my attention with any of these people.
…collaboration is often not the first choice of tools we should reach for, as gathering information, understanding, and working through options is really needed in order to get to the stages of agreement.
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