Bertrand Duperrin's Library tagged contentmanagement → View Popular, Search in Google

Aug

2011

Liferay & Alfresco: Delivering Enterprise Content Through a Portal

www.slideshare.net/...hrough-a-portal-02-august-2011

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alfresco liferay information content contentmanagement CMS portal opensource

Jun

2011

Why intranet search fails

"Most intranet search delivers lamentably poor results. Time and time again, I hear staff plead: "Why can't we just get Google?" But buying Google-or any other search engine for that matter-will not solve the problem.

There are three reasons why Google works so well, and two of them have absolutely nothing to do with technology. Certainly, Google is a great technology. It is well designed, fast, robust."

my.intrateam.dk/...why-intranet-search-fails

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intranet search contentmanagement content linking

The next time you search with Google, pause for a moment and observe the first 10 results. No matter what you have searched for you can be pretty much guaranteed that every one of those first 10 results wanted to get found.
Not alone did they want to get found, they worked hard to get found. They created web content in a way that maximizes its chances of getting into the first page of search results. Most intranet content doesn't want to get found.
2 more annotation(s)...
- What it says is that the intranet is being treated as a document management system. It is a place where you store content; a data warehouse. Authors don't have time to think about linking content to other relevant content.
- Linking is a key way modern search engines use to understand what content is important and what content is not important. Basically, the more content gets linked to the more important it is.

Jan

2011

Poking at the Soft Underbelly of Social Media

"Firstly, we released a white paper by noted futurist and change agent Geoffrey Moore on Systems of Engagement and the Future of Enterprise IT. The report posed some challenging questions about the world of Systems of Record. It reflected on the ground that we have all been tilling for the ast 20 years and its connection (or some would speculate, lack thereof) to the new world of Systems of Engagement, aka Social Business aka Enterprise 2.0 (so as not to offend any of the legions of consultants who are currently battling over the right term).

Secondly, I spent a good deal of time with a reporter from a major business publication who was interested in the rumors that a major bank (speculation was Bank of America or J.P. Morgan or Citigroup) was the next Wikileaks target. One of the issues we discussed was what this meant for the future of social media. Other than, of course, the obvious conclusion that one should be very suspect of anyone in your organization lip synching to Lady Gaga, who has the largest Twitter following in the world -- 7,829,385 followers."

aiim.typepad.com/...nderbelly-of-social-media.html

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socialmedia records systemsofrecord wikileaks governance information informationgovernance content contentmanagement legal policies

But all this social information and content is something that needs management and governance. I hate to even say this, for fear it may put me in the not cool part of the social crowd. Probably the adult version of the crowd I hung around in when I was an all-state bass clarinetist in high school.
But sooner or later, we are going to have to getting serious about how we want to manage social content. Because the tension to keep it all (to improve the knowledge base of the organization) vs. the tension to get rid of it all as quickly as possible (to keep the lawyers at bay) is going to escalate quickly. This content is valuable to the business. This content is most likely not a record in the ARMA sense (although some might be). But it is electronically stored information in the FRCP (Federal Rules of Civil Procedure) sense. And for organizations that do "social" well, there will be a hell of a lot of it.
6 more annotation(s)...
- Firstly, even though the Wikileaks cable fiasco really had nothing to do with social technologies and had everything to do with the usual caution that the weakest link in our security systems are our people, it will inevitably give ammunition to those ill disposed toward social technologies in the first place
- Secondly, the courts are increasingly including outside-the-firewall social information in discovery requests. Per The Modern Archivist..."Courts have also found that social media and e-discovery are made for each other.
- Thirdly, many organizations have policies relative to the old era of systems of record that would seem difficult if not impossible to extend into the era of social technologies. But they are doing so anyway.
- Social technologies have the ability to transform organizations and make them smarter and more responsive. They can help organizations more quickly come up with answers to difficult questions. They create exponentially more and more varied and more informal information than our kludgy old email systems. The systems become smarter over time as the knowledge base builds. The business imperative of responsiveness and dexterity encourages us to retain this information.
- This is all terrific until something occurs that unleashes the lawyers and the e-discovery requests. And then what? The approach of the courts hasn't been that social content is new and different and needs to be treated differently because of the unique benefits it brings to the business and society
- Let's start thinking systematically about how we should manage and govern and retain all of this ephemeral content. Let's start thinking about how our old system of records definitions need to change. Let's start thinking about a different paradigm for managing information other than just extending the old paper definitions further and further into the world of electronic information. Let's understand that there are risks in just winging it. Let's get on with implementing social technologies, but responsibly.

May

2010

Is Collaboration About Content, Process or Goals?

"It's still a given that Enterprise 2.0 apps won't end up standing alone. But putting them together with goal management tools could give them a more pivotal role than if they just get sucked into generic collaboration or business software suites. "

www.ebizq.net/...ollaboration_about_content.php

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enterprise2.0 collaboration content contentmanagement processes goals cubetree successfactors

Since projects are usually tackled by people working in teams rather than individuals operating in isolation, that data needs to be presented in a team context.
Sharepoint will not help you form or manage teams. It won't identify the data that's necessary to complete the project."
1 more annotation(s)...
- If you're forming a team, you start with the people. The content and data they access is determined by who they are