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"The tech world is just getting started with its own full launch - a love affair complete with predictions, trends, and already a roster of tools and services."

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"Most intranet search delivers lamentably poor results. Time and time again, I hear staff plead: "Why can't we just get Google?" But buying Google-or any other search engine for that matter-will not solve the problem.

There are three reasons why Google works so well, and two of them have absolutely nothing to do with technology. Certainly, Google is a great technology. It is well designed, fast, robust."

intranet search contentmanagement content linking

"Q: What is an intranet?

A: An internal website that helps employees get stuff done.

That’s it. Simple, clear, everyday language. That’s what an intranet is and that’s all you’ll ever need to say to explain an intranet to most employees (or your retired uncle when he asks what you’re doing for work these days)."

inranet internel collaboration content communication activity culture digitalworkplace

"Firstly, we released a white paper by noted futurist and change agent Geoffrey Moore on Systems of Engagement and the Future of Enterprise IT. The report posed some challenging questions about the world of Systems of Record. It reflected on the ground that we have all been tilling for the ast 20 years and its connection (or some would speculate, lack thereof) to the new world of Systems of Engagement, aka Social Business aka Enterprise 2.0 (so as not to offend any of the legions of consultants who are currently battling over the right term).

Secondly, I spent a good deal of time with a reporter from a major business publication who was interested in the rumors that a major bank (speculation was Bank of America or J.P. Morgan or Citigroup) was the next Wikileaks target. One of the issues we discussed was what this meant for the future of social media. Other than, of course, the obvious conclusion that one should be very suspect of anyone in your organization lip synching to Lady Gaga, who has the largest Twitter following in the world -- 7,829,385 followers."

socialmedia records systemsofrecord wikileaks governance information informationgovernance content contentmanagement legal policies

A business (or non-profit) or government can use these four approaches as a starting point and have different kind of social conversations.

enterprise2.0 community communities content interactions conversations

"The convergence of content stores, portal frameworks, combined with powerful context-aware publishing systems and social interactions, is pushing traditional ECM, WCM, Portal, and E2.0 vendors to rely upon a new generation of integrated “Composite Content Platforms” (also called “Content–enabled Enterprise Portals” or “Content Application Servers”)."

content contentplatforms ECM socialmedia integration interoperability identity CMS API REST collaboration

"Folks are sometimes surprised to learn about how large our team is, or how it’s structured, mostly because they’re thinking of community management as it’s always been. But we’ve got it threaded into our organization a little differently, based on what we think community management should be about in today’s business. Let’s take a look at some of the touchpoints.
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"It's still a given that Enterprise 2.0 apps won't end up standing alone. But putting them together with goal management tools could give them a more pivotal role than if they just get sucked into generic collaboration or business software suites. "

enterprise2.0 collaboration content contentmanagement processes goals cubetree successfactors

enterprise2.0 knowledge learning filters filtering content

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Blogs and wikis provide specific formats to content. There are behavioral format clues that differentiate a blog from a wiki, but under the covers it’s all content. Content elements have value beyond the formats and applications that hold them hostage — they’re enterprise assets that can be repurposed in other formats. The specific format of content (.pdf .doc .html) is really only relevant for consumption — to associate the ‘viewing’ of the content with an application that can display it. The semantics of the content itself doesn’t really care about the format (don’t hold me to that when I’m telling you how to create semantically-relevant formats), just ask your favorite search engine — it’s all words to them.

silos content formats enterprise2.0

But let me lay out a different vision of how content will flow in a fully digital news enterprise, whether it’s the Associated Press or your friendly neighborhood blog, with benefits at all levels of content creation and consumption: the content cascade.

content socialmedia enterprise2.0 intellipedia

This is pretty cool and probably the dream of any online marketeers. Community created content is TRUSTED by the community !

But how can you build trusted "bottom up" content?

Its all about how you facilitate the communities !

communities trust facilitation content