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40 Great Resources for Developing a Community Management Strategy
"A practical guide for Community Management strategies, best practices, and resources."
Community management: The 'essential' capability of successful Enterprise 2.0 efforts
It’s not a skill that’s been widely understood until quite recently, however community management has begun to move to the forefront of discussions about enterprise social computing as the use of social tools begins to climb the maturity curve. Now community management is increasingly proving not just useful but a critical component of Enterprise 2.0 efforts despite an often vague understanding of what it is and where it should be situated in the org chart."
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The vast majority of the respondents, 95% of them, rated community management as “essential” to their Enterprise 2.0 effort. The remainder listed it as “important”
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Networked community management
Online work team environments do not and cannot have this level of complexity or work would not get done in the manner that those paying for it would like. The work may be complicated but there are rules, boundaries and processes. Work groups need managers who can direct activities in order to achieve goals. This type of work is collaborative.
Going beyond the hype: Identifying Enterprise 2.0 best practices
Those trying to read the tea leaves about Enterprise 2.0 these days can see that the software at least has arrived in a bare majority of companies, even if it’s just Facebook or Twitter across the firewall. Genuine adoption and meaningful integration into business processes has certainly happened in a number of organizations, but is still the edge case today rather than the rule. That’s not to say the current case studies aren’t reporting gains, they generally are. But the message here is that many enterprises are now actively in full contact with the social computing world, whether they want to or not, and now it’s time to understand how to deal with the benefits and issues.
Ten top issues in adopting enterprise social computing
While these ten issues with social computing are the ones I hear about most, your mileage will almost certainly vary. However, I believe them to be representative of where we are in 2009. Please note that these are by no means insurmountable obstacles and merely represent a good cross section of what early adopters typically encounter as they begin climbing the social computing adoption curve (see diagram above).
Post #e2conf thoughts – installment 2.
Internal communities contain members who are employees of a company. They are paid and can be fired. The panelists touched upon many issues and gave excellent advice.
The Seven Deadly Sins of Online Community Management
Community managers are human and imperfect. Here are the Seven Deadly Sins that community managers are sometimes guilty of:
Eight Competencies to Socializing Your Organization
It's a good tool to discuss the issues related to community management, a good structure for benchmarking and tracking operational improvements, and a great framework for training or certification.The competencies laid out in the model are:
1. Strategy
2. Leadership
3. Culture
4. Community Management
5. Content & Programming
6. Policy & Governance
7. Tools
8. Measurement
Preparing for community release
When we are ready to officially release an email will go out to nearly 8,000 people, but before that time comes we want to be ready.
To tell you the truth I can’t wait till that time, as we can move on to the next phase of “community consulting”, that is, supporting and facilitating leaders of each community.
In fact I think we have piloted too many communities that we can support and guide, as we are too busy developing, so it’s important we jump on this soon before the water gets cold for some people.
Dix commandements pour manager une communauté
Cette présentation donne des clés pour développer sa communauté. Si cette dernière est plutôt tournée vers les communautés en ligne, ces divers conseils peuvent tout autant s'appliquer aux communautés au sein de l'organisation. Des conseils simples, pleins de bon sens, mais à ne pas négliger.
The Pitfalls of Community Management
Top pitfalls to avoid while managing a community:
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1. The community is failing to engage with its members.
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2. Overtly pushing a brand message or product to community members.
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The Community Manager, Part 1: What Exactly Do You Do? | SocialComputingMagazine.com
With the successful launch of any new product, it always feels like a good time to step back and enjoy the lull before starting the next new project; however, this is the time when the community manager role accelerates rather than slowing.
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Ongoing Facilitation
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- Content Creation
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The Infusion of Community and Product Management for Social Software Development | SocialComputingMagazine.com
Everyone is low on talent. Many are missing, or, simply can't afford the connection between the market and development. So why not have an outside-in community product manager for your social software? What does that mean? Traditional product managers work alongside the development team. They are responsible for a multitude of tasks, including gathering, prioritizing, managing and conveying requirements and priorities from their stakeholders to the development team. That's a lot of stuff for someone to do with decreasing resources. So how about having a counter-part whose sole purpose is to represent the outside stakeholders - like Principle, End Users and Partners.
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So the primary responsibility for the Community Product Manager is to filter, manipulate & translate that Social Content 2.0, derived from the stakeholders, into the language of the product manager and the development team. If everyone gets along, this should not only reduce the workload of the over-burdened product manager but also infuse the community's Social Content 2.0 into the product's development lifecycle. This is the aim of outside-in software development.
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