Bertrand Duperrin's Library tagged → View Popular, Search in Google
"I put on my curmudgeon hat and had another look at Social. I voiced my concerns about Social Business, its challenges, its extremely high dependence on people for data quality and business information, as well its cannibalisation of your current business offerings.
Now, it’s time to voice my concerns about Social Enterprise. And well about time, after this long introduction…"
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An enterprise is an organisation where your colleagues aren’t intimate friends, but complete strangers
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An Enterprise is anti-social by nature.
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"Le social business ne concerne ni la technologie ni la culture d’entreprise. Il s’agit plutôt d’un changement socio-politique historique plus dense, plus large et bien plus fascinant.
Notre vision de la société, de la politique, des relations humaines, de la science, des gouvernements ainsi que des affaires change sont en train de changer. De nouvelles approches font surface. L’apprentissage et l’expression individuelle sont en plein boom. Les valeurs évoluent. Le leadership et l’économie également. Le changement lui-même se transforme : il s’accélère et devient la norme."
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Par le passé la valeur entrepreneuriale venait du contrôle foncier, des ressources et des propriétés intellectuelles (procédés, technologies et brevets). Qu’est-ce qu’un social business ? Sa valeur se crée autour du cœur et de l’esprit des personnes qui y travaillent et des personnes qui achètent. La priorité qui prévaut n’est pas la structure ni les procédés mais plutôt l’approche qui lie les cœurs et les esprits.
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Si l’idée derrière la Révolution industrielle était que tout rôle, tout procédé, toute activité était bien défini et contrôlé par l’encadrement d’une entreprise, le social business concentre l’employé et le client sur un objectif commun.
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"News flash: Organizations consist of people. How well an organization works depends on how its people interact and work together. Thus, every organization is "social." But so what? How do we make use of this universal fact?
Organizations work top down through social interactions structured around the organization chart, or hierarchy. And they work end to end structured around their business processes. These two dimensions — hierarchy and process — shape the way organizations see the world, its challenges and, more importantly, the portfolio of potential solutions to those challenges. There is nothing wrong with hierarchy or process. They are effective organizational approaches to managing complex operations. "
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when people get things done by working in the so-called "white space" in the organizational structure, or by working across the "seams" of a business process. In their ways of working and connecting with each other, they do more than just what they are told top-down and more than what is defined as their job. This is the social dimension.
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Every organization has a social dimension. The challenge is that the social dimension is not accurately reflected in either the organization's hierarchy or its process flow.
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"Most managers agree that you need different kinds of leaders in lean and fat times, to preside over growth or retrenchment, to lead organizations out of crisis, or to steer a steady course in an ocean of calm. As a CEO visiting one of our classes put it, "If you have time, you can be infinitely collaborative, but if you have to fix things in a significant way and you're in a hurry, you've got to be more directive.""
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"with the market exploding now, there is a need for a simpler, leaner organization. We hope the organizational change will result in faster growth.
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John's Chambers' recent announcement about simplifying lines of authority is another case in point. Explaining changes in the company's elaborate system of boards and councils, a structure designed to turbo-charge collaboration, Chambers said, "Many say that in the face of this expansion, Cisco needs more discipline. I agree. It's time to focus."
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"Brennan starts by saying that business is going through a transformation and top-down leadership no longer works well for companies. But he believes that too many of his managers still operate in a "command-and-control reflex." "
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good at holding subordinates accountable but bad at setting clear expectations. When subordinates aren't sure what the boss really wants to accomplish
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Most managers, he says, can't help but see collaboration as a kind of threat to their territory, and they raise a variety of "defense mechanisms" to thwart it.
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"Middle management is essentially the ones who might lose their job due to social media. The classic task of middle management is to manage and report to C level (or more in general: upper management) about a group of people. Since the group of people grew beyond manageable sizes they were split up in smaller groups managed by a middle manager (this is a very oversimplified presentation of the facts though)."
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Now with social media, the role of middle management as just people that manages a group of people is not something that adds value any more. Since their role was to keep thing scalable for upper management this need has disappeared with the emergence of social networks
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However it requires a change from command and control to a more free information flow where trust is an essential part of the relationship
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"One buzzword of Enterprise 2.0 is EMPOWERMENT. The reasoning goes that empowerment leads to ownership, motivation, creativity, learning & growth, and superior performance, and so on (insert other organization development buzzwords here!). Proponents of the Enterprise 2.0 movement tell us what we should do and why, vis-à-vis empowerment. But, when it comes to the “how” in the real-world, the guidance is a bit sketchy."
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I recognize that the extreme of empowerment is anarchy and the extreme of command & control is dictatorship. Neither extreme is true, nor should it be. Extremes lay out the boundaries for discussion and action. We will always find ourselves in this spectrum of extremes. So, the issue I am raising is not either-or, instead, whether we are making progress towards the promise of Enterprise 2.0 as it relates to empowerment.
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