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Bertrand Duperrin's Library tagged collaboration   View Popular, Search in Google

May
26
2012

"It is important to clarify the type of collaboration you are talking about. Although the different types are not black and white, there are fundamental differences. Why is it important to clarify?

It influences the coherence of your whole digital workplace, in particular your entry point strategy.
It will reduce conflict among digital teams and bring understanding of how different pieces fit together to serve the people.
To some extent, it impacts the roles and scopes of members of the digital teams. It partially answers the question of “who is in charge of what”."

collaboration digitalworkplace communities team

       

       

      Team collaboration - probably the oldest sense of “collaboration”

       

      This refers to designated people working together on a project with deliverables and a timeline. This has long been part of what organizations do.

  • Most large organizations have long-established communities of practice for their support functions: finance, IT, communication and HR. Finance is almost always the leader because companies need to consolidate figures across the organization
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" It was until recently that I started focusing around the business value of Enterprise Social that it hit me. Most people talk in jargon and have very little insight into what the underlying business problems are that they are trying to solve. Don’t get me wrong, they know their business problems, but in most cases haven’t connected the dots between problem and solution. Why? Because it takes a lot of analysis and thought to develop that understanding and most of us lack the time to do it."

enterprise2.0 socialbusiness collaboration gtd value businessvalue

  • Does it mean that we should all be working with each other on everything? If that’s the case, we need to understand that collaborating usually slows things down because it involves scheduling and interacting aligning expectations and establishing a method for collaborating.
  • What I think people expect when they want improved collaboration is to work with each other to get better results and do it faster.
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May
22
2012

"The short answer is that no one's got enterprise collaboration all figured out yet, owing to the dizzying array of platforms (SharePoint, Google Sites, Drupal, Yammer, LotusLive, Salesforce.com Chatter, Jive, Cisco Quad), various Web and video conferencing systems, and of course the legacy email, IM, and other platforms. Add to that the varying personal, cultural, and some even say generational preferences. And I think we still do too much thrusting and not enough teasing out."

enterprise2.0 socialbusiness collaboration

  • So it appears that users are becoming more comfortable with their companies' social collaboration efforts. But pockets of discontent remain, our extensive reporting and research find. F
  • current BrainYard columnist Venkatesh Rao made the case that the enterprise collaboration movement had lapsed into something of a "generational war" between advocates of social media tools and advocates of more structured knowledge management tools.
May
21
2012

"Creating the conditions for a successful Social Business requires a strategic approach that focuses on establishing clear business objectives and strategies, understanding cultural considerations, developing frameworks and managing processes that adapt to the changing needs of the organisation, defining systems of governance, and enabling emerging collaborative tools that integrate with existing workflows."

collaboration socialbusiness enterprise2.0 governance emergentcollaboration workflows compliance

May
19
2012

"Although it’s widely recognized that getting the most out of team members’ expertise requires interaction and the coordination of tasks and tools, research that links meetings to organizational performance is scarce. The authors of this paper sought to address that gap by discovering which types of communication and behavior led to productive meetings and which dragged the sessions down. The difference, they said, turns on how well a meeting stays focused on defining problems and their solutions and how well it avoids turning into a gripe session that proves demoralizing."

meetings collaboration performance effectiveness

  • Overall, teams succeeded (and their companies had higher productivity) when they used problem-focused statements during the meetings
  • Teams also got high marks when they used proactive communication — when members expressed interest in taking responsibility for the changes ahead or planned concrete actions.
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May
14
2012

"HR/HCM is historically the mature ’social’ center of businesses and can either lead digital transformation or be subsumed into a supporting collaborative role"

humanresources humancapitalmanagement collaboration performancereview talent

  • Despite the slick exterior image many companies create for themselves, the internal reality is typically a patchwork quilt of technologies layered over the years since the dawn of enterprise computing by a succession of inhabitants to serve specific business needs, both departmentally and across the organization
  • Many of these technologies are clearly modeled on outdated work concepts and processes, but the entire organization hangs together around tenured ideas in the collective mind of the organization
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Apr
23
2012

"Earlier this month I gave a couple of webinars on encouraging user adoption of your social intranet. As long as we’ve been building intranet software and as long as we’ve been going to conferences, the theme of adoption is always present. And for good reason.

This blog post covers some of the ideas about adoption, what it is, why it matters, and how to encourage it."

socialintranet intranet2.0 adoption change changemanagement usage communication collaboration

  • “Driving adoption”, by the way, is one of my least favourite expressions. It sounds like driving cattle. Or herding cattle.
  • Usage is contextual – it depends entirely on your organization’s goals and the intranet’s purpose.
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Apr
20
2012

"Why do human beings collaborate? Ever since Darwin, biologists have been vexed by the question, because in evolutionary terms, self-less behavior makes no sense. We would expect altruists who act contrary to their own interest to be systematically eliminated from the species."

collaboration management altruism customers

Apr
17
2012

"Teams that are geographically-dispersed, or virtual, have now been used and studied for more than three decades — yet we all still wrestle with how to get them right. Managers frequently ask for best practices for managing their global teams, and recently we've noticed some common themes. Here are the three questions that keep coming up again and again, and what the research tells us about how to address them:"

teams teamwork management virtualteams remotework facetoface coordination collaboration

  • FTF interaction is especially important early in a team's life, particularly when the team is comprised of people who don't already know each other.
  • Second, Maznevski and Chudoba also found that repeated FTF meetings are best when occurring at predictable times and intervals.
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Apr
10
2012

"Executives tell me their teams make decisions all the time. "Bob," a CEO will say, "I know you think that individuals — not groups — make most decisions. But that's not true. My team and I make lots of decisions together."

In fact, they don't. It's an illusion."

collaboration team teamwork decision decisionmaking accountability

  • But then I ask the CEO two questions. First: "Were you part of the consensus?" If the answer is yes, then in reality the group didn't decide; they agreed on a course of action that was acceptable to the boss.
  • The group discussion helped evolve the boss's thinking, which reshaped the ultimate decision. But even if the decision wasn't one the boss would have initially made or isn't his or her top choice, the fact is that the CEO was part of the consensus.
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Apr
8
2012

"Which is more important to promoting collaboration: a clearly defined approach toward achieving the goal, or clearly specified roles for individual team members? The common assumption — and my personal approach for many years — is that carefully spelling out the approach is essential, while leaving the roles of individuals within the team open and flexible will encourage people to share ideas and contribute in multiple dimensions."

collaboration roles autonomy flexibility sharing

  • But our research has shown that the opposite is true: collaboration improves when the roles of individual team members are clearly defined and well understood — in fact, when individuals feel their role is bounded in ways that allow them to do a significant portion of their work independently.
  • Without such clarity, team members are likely to waste energy negotiating roles or protecting turf, rather than focusing on the task.
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"Most of us have had a boss who preached teamwork. Some bosses even like to put up posters with slogans like there is no "I" in team.

Teamwork is essential to organizational success but too much teamwork can be deadly. This is the point that Susan Cain, author of Quiet: The Power of Introverts in a World That Can't Stop Talking, argues in an essay for the The New York Times. She points out the drawbacks of too much teaming. "Research strongly suggests that people are more creative when they enjoy privacy and freedom from interruption," she writes."

teamwork collaboration productivity interruption privacy team individual collectivism individuality individualism

  • Cain also quotes from the memoir of Steve "Woz" Wozniak, co-founder of Apple Computer and inventor of the very first Apple computer, who advises fellow engineers and inventors to "work alone… not on a committee. Not on a team.
  • Collectivism leads to "group think," which, as Susan Cain argues, is the bête noir of teamwork; collaboration leads to innovation.
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Mar
21
2012

"By tapping into the knowledge and enthusiasm of thousands of longtime users of its products, Lego has been able to enhance its product offerings — without increasing long-term fixed costs."

communities lego casestudies collaboration customer innovation

  • As Lego managers became more aware of innovations by the company’s adult fans, the managers realized that at least some of the adult fans’ ideas would be interesting to the company’s core target market of children
  • In 2005, Lego created the Ambassador Program to provide a fast and direct way for the company and its fans to get into contact with one another. The program has provided considerable value to both sides.
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"What will be required is a completely new range of services – which we might call non-training services – that are focused on supporting continuous performance improvement and learning in the workflow as people do their jobs.

The Workplace Development Services (WDS) framework has therefore been developed to help organisations understand the range of new services and activities that will be required, as well as the tools and platforms to power these activities, and the new skills and mindset involved."

learning training support collaboration performance socialsoftware enterprisesocialsoftware skills mindset

  • 1 – Training/Instructional Services

     

    This service area will continue to design, deliver and manage training, e-learning and/or blended learning events. However the amount of this type of intervention is likely to reduce over time as other forms of learning are seen to be more effective.  

  • 2 – Performance Support Services

     

    This service area will focus on providing access to, and supporting an individual’s use of a range of resources (content and people) for performance improvement.  Activities will include creating (top-down) resources like job aids, e.g. by re-purposing courseware, but will also involve supporting the creation of employee-generated content,

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Mar
20
2012

"Everyone talks about collaboration in the workplace today but what does it really mean? How do you get from here to there? Every snake oil salesman is selling social something: enterprise social; social learning; social CRM; etc. For me boils down to three principles."

narration collaboration socialbusiness enterprise2.0 collaborativeenterprise transparency power

  • Narration of Work: This means actually talking about what you are doing. It’s making your tacit knowledge (what you feel) more explicit (what you are doing with that knowledge).
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  • Making collaborative work work

"In March 2010, CEO Hiroshi Mikitani (HBS MBA '93) stood in front of his employees at online retail giant Rakuten's Tokyo headquarters and dropped a bomb: all 7,100 workers would have two years to become proficient in English—the "language of business"—or risk demotion.

"I was simply astonished," said an engineer interviewed after the announcement. "Many Rakuten employees are allergic to English."

In a company where just 10 percent of all workers at the time spoke English, Mikitani's move was radical and divisive. He even coined a term for the conversion: "Englishnization.""

french english language change humanresources communication collaboration stress anxiety

  • Even American-based companies with operations overseas need a language strategy
  • teaching non-English speakers a new language risks drops in productivity, causes some employees to lose status, and can engender belief that they aren't as effective in their second tongue
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"Questions such as the ones above are evidence of technology-centric thinking, and as such they are more dangerous than they might sound at first. We really don’t help to make it easier for users to do their job by asking these questions. We might get all excited about a new feature, tool or design, thinking it will really help to increase the users’ productivity, but unfortunately the opposite often becomes true; for every feature we add, we add to their burden. The simple reason is that we use the wrong starting point for our questions - the technology."

enterprise2.0 technology socialbusiness socialsoftware enterprisesocialsoftware collaboration information digitalworkplace communication

    • The questions we should be asking are such as the following:
       
      • How do we help users create workspace awareness? How do we help them know what is happening and when it’s their time to contribute? 
      • What information do users need in different situations? What information would be relevant to them? 
      • How can we help users share their opinions, ideas, experiences, knowledge with each other? 
      • How can we help users do their job whenever they need to, wherever they are? 
      • How can we help users who collaborate communicate better within their teams as well as beyond? 
      • What kind of technical capabilities do users need to perform their tasks?  
  • We should stop asking questions about intranets, SharePoint, mobile devices, blogs, and wikis. Instead, we should ask ourselves and others what users need in order to do their job in different situations
Mar
16
2012

"Social media and social technologies are beginning to erode the potency of the old stack but as yet they don’t make up a new stack, one that will transform enterprises because it is coherent and because there is a clear implementation path.

So, we talk a lot about social but as yet we don’t have a social system for the enterprise. We don’t have a social stack in the way that the last generation of CEOs had a Wintel stack – not yet anyway, but it is close to hand."

socialmedia socialstack socialayer bigdata socialcrm humanresources reputationmanagement collaboration cloud analytics sales supplychain

  • To take the debate on a step I have roughed out the new stack – it shows that social media is in fact only a small part of the mix but an important one. The stack is bound to be incomplete but I thought it was worth sharing with you – you might have better ideas.
  • The Limits of Social Media (And The Growth of a New Social Stack) - Forbes
Mar
13
2012

"The world of collaboration is changing thanks to the inclusion of Unified Communications and Social Networking functionality."

collaboration unifiedcommunications sharepoint ibmconnections workspace socialnetworks

  • No longer must the information used in the job and the communications tools needed for the job considered as two separate domains with separate tools or endpoint devices. And no longer must the information and the tools be accessed from a business office building. With the removal of those constraints, productivity grows and business processes are accelerated and optimized.
  •  In summary, the world of collaboration is changing thanks to the inclusion of Unified Communications and Social Networking functionality. The challenge to all of us in the enterprise communications and UC market is to embrace this delivery of communications as part of a business process, rather than as a separate silo which requires the user to switch from one application to another.

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