Bertrand Duperrin's Library tagged cognos → View Popular, Search in Google

Feb

2012

Making Activity Streams More Manageable

"In my last post Don't Cross the Streams, I challenged the idea that integrating multiple sources of information into activity streams is a good thing. This struck a nerve with some people (mainly vendors) while others completely agreed with me. A friend of mine an fellow industry analyst suggested that I follow up by posting possible solutions, so below are the few of the areas I think can help: "

www.alanlepofsky.net/...tivity-streams-more-manageable

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activitystream silos informationoverload filtering analytics informationmanagement newsgator ibmconnections socialtext tibbr jive cognos

Not everyone wants to see status updates in the same place they see support tickets or new sales opportunities.
If we are going to continue down the path of taking dozens of different pieces of information and cramming them into one place, then a single stream is not the way to go
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- Most enterprise products like Yammer, SocialCast, Jive and Socialtext enable the creation of groups, but these are not the same as lists. A group is public (at least to it's members) and controlled by an admin.
- In order to make sure they don't miss important information there should be options for being notified via email and/or SMS,
- these notifications just create more email, but for most people that is still a very necessary evil.
- Enterprise software vendor Tibbr has an excellent filtering system, where people can easily set up their own streams based on a combination of parameters such as subject, sender or time. You can give each stream a name, set up the rules and viola
- Facebook does this by providing a choice of Most Recent or Top Stories. The problem is perhaps 3 people on the planet have any idea what logic goes into actually making something a "top story
- NewGator has a nice feature where you can display the activity stream as a heatmap. Colour coding is used to display the most active conversations, which you can then click on to drill down into more detail
- Jive Software has a "What Matters" stream which their help describes as "an engine that collects and analyzes user activity in the community to recommend useful content, people, and places to individual users, and reports trending content and people. The Recommender looks at business relationships, user expertise, and areas of interest based on a user's behavior in the community to suggest relevant content that Jive knows a user has not yet seen.
- BM has told me they are working on similar smart filters for IBM Connections which will leverage the power of their Cognos analytics tools.
- I do think automated smart filtering has potential to help people navigate huge amounts of content. However, I remain skeptical about an algorithm's ability to decide what I should, or more importantly what I want to see, especially at a specific time or context.

Jan

2012

8 Crazy Things IBM Scientists Have Learned Studying Twitter

"A team of IBM researchers spends their days sifting through Twitter. They use live streams of tweets to develop machines that are smarter than the typical computer, an area of study known as "machine learning."

Using these tweets, they've developed technology that allows a machine to understand that some tweets are just background noise and others are newsworthy and important."

www.businessinsider.com/earned-studying-twitter-2012-1

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ibm cognos customerinsight twitter sentiment sentimentanalysis

IBM scientists have also come up with ways to measure "sentiment" … to identify which tweets are saying something good about something important and which are saying something negative.
After two years of studying Twitter, their work wound up in an IBM social media monitoring product, Cognos Consumer Insight.

Aug

2011

Want to See the Future of Social Business?

"There are social executives that say, “Trust me” or “Admire me,” that tweet, “Believe me” or “Look at me,” or that yell, “Follow me.” But there are very few executives, only a fraction, who are actually creating next-generation social experiences for their companies like Jeff Schick.

The IBM executive doesn’t just leverage social business solutions, he and his team create them."

www.seekomega.com/...-the-future-of-social-business

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casestudies IBM IBMconnections Atlas SPSS predictiveanalytics analytics Cognos SNA gamification

“the idea of getting the right person over the right opportunity at the right time to yield the right result was genuinely a business imperative
If you’re wondering what it means to be a social business, here’s one litmus test anyone can take: does everyone in the organization have permission to speak to customers on behalf of the organization? If the paper turns blue, you’re definitely a social business. If not, then your company’s Social pH levels may need some adjustment.
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- At Big Blue, the company encourages the use of Twitter, Facebook, LinkedIn, and blogs to support their sales, communication, marketing and recruiting efforts. While employee’s social interactions are not under a microscope, the experiments in social on a massive scale have led to a set of social business conduct guidelines that govern their employees’ social interactions. Schick advises that you need to establish behavior standards for employees to follow.
- The IBM Social laboratory is also using gamification and crowdsourcing principles to reduce the cost of internal projects.
- Yet IBM was able to significantly reduce the expense and increase accuracy by awarding points to employees who helped translate the documents. Employees with the highest point totals earned money for their charities.
- By using Cognos Consumer Insight technology, we’ve got detailed insight into the interaction of people and content.”
- It can identify and draw relationships between people and how they collaborate by analyzing instant messaging, Notes Domino, Outlook Exchange and other messaging solutions.”
- it’s equally important to predict social interactions and how people might change. No one wants an explosive reaction, people much prefer to anticipate and negate the negative reactions while promoting the positive.
- When IBM integrates their Cognos Consumer Insight solution with IBM Connections, they are able to conduct sentiment analysis across their communities, blogs, activities, discussion forums, and micro-blogs to determine if projects are going well or not. Add Atlas technology to the mix, and IBM can also analyze sentiment in email. With that powerful concoction, predicting the viability of internal projects will get easier.

Jul

2011

Want to See the Future of Social Business?

"There are executives who are social and there are executives who are anti-social. There are executives who do social well and executives that don’t. Some claim to be leading social organizations, and there are those that boast that they are not. There are executives who have thousands of followers, and there are executives that have none.

There are social executives that say, “Trust me” or “Admire me,” that tweet, “Believe me” or “Look at me,” or that yell, “Follow me.” But there are very few executives, only a fraction, who are actually creating next-generation social experiences for their companies like Jeff Schick."

www.cloudave.com/...-the-future-of-social-business

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socialbusiness IBM SPSS atlas analytics predictions sentimentanalysis sentiment socialnetworks Lotusconnections casestudies gamification socialanalytics Cognos

IBMs Social Business Stats

Internal

External

17,000 individual blogs
1 million daily page views of internal wikis, internal information storing websites
400,000 employee profiles on IBM Connections, IBM’s initial social networking initiative that allows employees to share status updates, collaborate on wikis, blogs and activity, share files.
15,000,000 downloads of employee-generated videos/podcasts
20 million minutes of LotusLive meetings every month with people both inside and outside the organization
More than 400,000 Sametime instant messaging users, resulting in 40-50 million instant messages per day
29,000 communities
Over 25,000 IBM employees actively tweeting on Twitter
Over 300,000 IBM employees on Linkedin
Approx. 198,000 IBM employees on Facebook

The IBM Social laboratory is also using gamification and crowdsourcing principles to reduce the cost of internal projects. Schick cited a language translation and localization effort for product manuals that typically cost the company millions. Yet IBM was able to significantly reduce the expense and increase accuracy by awarding points to employees who helped translate the documents. Employees with the highest point totals earned money for their charities.
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- Social analytics is playing a huge role in not just making recommendations of content, people and communities, but in recommending what an organization need do to better its financial results. By using Cognos Consumer Insight technology, we’ve got detailed insight into the interaction of people and content.”
- Think of Atlas as both a map and periodic table of social elements, used to determine how people interact. “It can mine who’s reading who’s blog, who is subscribing to who’s social bookmarks and who is subscribing to specific communities,” explains Schick, “It can identify and draw relationships between people and how they collaborate by analyzing instant messaging, Notes Domino, Outlook Exchange and other messaging solutions.”
- When IBM integrates their Cognos Consumer Insight solution with IBM Connections, they are able to conduct sentiment analysis across their communities, blogs, activities, discussion forums, and micro-blogs to determine if projects are going well or not. Add Atlas technology to the mix, and IBM can also analyze sentiment in email. With that powerful concoction, predicting the viability of internal projects will get easier.

Feb

2011

Portals and KM: Lotusphere 2011 Notes: Future of Social Business – Rest of the Story

"I am very pleased to be back after ten years. The Wednesday morning keynote focused on the “Future of Social Business” Speakers include: Charlie Hill, Distinguished Engineer and CTO, IBM Collaboration Solutions; Kristen Lauria, VP of Marketing and Channels, IBM Collaboration Solutions; Chris Dziekan, Cognos Office of Strategy Executive; Mike O’Rourke, VP of Rational Strategy and Product Delivery; Mike Winter, Arichitect and Development Manager of Enterprise Content Management; and Irene Greif, IBM Fellow and Director, Collaborative User Experience."

billives.typepad.com/...usiness-rest-of-the-story.html

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socialbusiness enterprise2.0 BI knowledgeworkers knowledgework IBM Cognos personalbranding onlinebranding reputation humanresources analytics sentiment sentimentanalysis casemanagement processes collaborativeprocesses culture

Mike Winter discussed content management challenges providing context to documents. Knowledge workers need agility but only 11% said they have a good case management and 40% have difficulty making adjustments in case based work. So IBM developed Case Manager as a single place to coordinate case associated content and align tasks for better case managemen
Case Manager is part of the transformation to more social content management. This reminds be of the early work process aligned KM work I was involved with in early 90s using Lotus Notes and adding social aspects to business processes with tools of the day.
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- Rational Team Concert, creates a collaborative environment across the development life cycle by integrating Connections. It uses Web 2.0 dashboards to allow the team to see what is happening now with all the team members. IBM is benefiting from this approach internally. There are cycle time reductions by over 30%. Software reuse is over 50% and there is a component cost reduced of 50%. I remember that our team hand built similar dashboards in our early 90s KM work with Notes. Today it is both better and easie
- Now Charlie made a prediction. Increasingly your online branding will become a metric in HR in such areas as hiring, promotion, and compensation
- We will see a transition form static business process and to more collaborative processes that evolve using real time analytics.
- Irene continued to say that we need an integrated view of data: physical, social, and enterprise. They are now looking at sentiment inside the company to understand issues with products being used inside the company. Looking inside and outside the company requires different analytics. For example inside you can use email. A new research project Crowdsourcing Squared is using location integrated with our data. They also found that people in some countries are more likely to ask questions in a status updates than others.
- They are also working to put context in communication and making it easier for non-native speakers. Also, they are making other changes to accommodate different cultures. Irene predicted that we will see any difficult cultures within companies