businessprocess - Bertrand Duperrin on Diigo

Enterprise 2.0 ‘Changes the Game’ for Business Process Management:

Introducing Enterprise 2.0 approaches may help shift the emphasis from business process re-engineering to business process re-energizing.

Pete Swabey has documented instances in which major companies started addressing critical business problems with enterprise 2.0 approaches. There is growing evidence that social software is changing the way companies design and execute business processes.

Tags: enterprise2.0, bpm, businessprocess about 1 hour ago -All Annotations (0) -About

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Notes from Enterprise 2.0: Still looking for End User Adoption

What I did not hear from these groups are the three things that I think are crucial to encouraging use amongst the rank and file:

Tags: enterprise2.0, adoption, problems, businessprocess on 2009-06-30 -All Annotations (3) -About

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A Curious Case of Enterprise 2.0

When was the last time you used a sequence of dot-separated numbers to describe a large official organization? Yet all the talk about Government 2.0 doesn’t seem to surprise anyone. The lack of surprise however doesn’t imply shared understanding. Just try asking ten people who use the term Web 2.0 what exactly it means – and most likely you will get ten different answers.

Tags: enterprise2.0, vendors, socialsoftware, software, usages, consumerization, IT, productivity, ROI, practices, businesspractices, businessprocess on 2009-05-23 and saved by 5 people -All Annotations (8) -About

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AIIM’s year-old survey, which found that 74% of surveyed organizations had no idea what E2.0 meant or how it could be meaningfully applied, likely would’ve come back with a similar numbers today.
E2.0 is still primarily a vendor space, dominated by ISVs selling software to businesses who haven’t really asked for it. It is simply not a demand-driven market. By contrast, just think of CRM or payroll software. You don’t need to convince businesses they need that.
This is why E2.0 ROI discussion keeps going on like a never-ending story. A thirsty person doesn’t care about the ROI of buying a bottle of water – and even paying a premium for it.
No one (okay, almost no one) expects that buying a word processor can turn him into a great writer. Yet somehow it’s almost widely assumed that deploying tools labeled E2.0 would turn an organization into an E2.0 business. Which couldn’t be further from the truth. Despite all the buzz, E2.0 is first of all a set of principles, not software bits. It is more about business practices and human behaviors than about features. Software with strong social computing capabilities makes it much easier to establish and maintain these practices, but it doesn’t create them on its own, nor does it sustain them.
It’s not even in applying the best of breed E2.0 tools correctly. It’s in solutions of tomorrow, designed to solve hard business problems through people-connecting technologies.
Implemented right, social business software and practices have a potential to transform many business functions almost beyond recognition. In other words, they can be quite threatening to organizations that are built around existing processes and tools, and are not willing to evolve. But that’s the topic of another post…

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The Rise of the Chief Performance Officer

A few weeks ago Obama nominated Jeffrey Zients, another consultant and Washington business executive, for the role. I don't know Zients, but I think the Chief Performance Officer role has a lot of potential, and it's a new wrinkle for something like this to appear first in the federal government.

Tags: Chiefperformanceofficer, performance, alignment, knowedgeworkers, businessprocess, technology on 2009-05-19 -All Annotations (2) -About

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12 Rules For Bringing 'Social' To Your Business

The social meme has now fallen prey to this and frankly it's at serious risk of losing what makes it special, at least in terms of the modern 2.0 era. All of the new uses of "social" in the online world: Social media, social marketing, software software, social networking, and so on, can be -- and often are -- extremely potent new methods for creating value with human relationships over the network. They can represent truly important, even revolutionary, new changes in the way to we interact with each other in our lives and businesses.

Tags: social, socialmedia, socialnetwork, socialbusiness, networkeconomy, adoption, business, networks, socialnetworks, value, businessprocess, measurement, evaluation, metrics, organization, management on 2009-05-09 and saved by 10 people -All Annotations (22) -About

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Claims that you can use a Twitter account to turn around your customer service are another. These things can certainly help make a business social, but they are just the means to a long journey; a new way of operating a business in a more open, emergent, and efficient way.
the network (the Web or enterprise or both) is about who is on it and how involved they are. Whether this is a customer community, an internal Enterprise 2.0 effort with blogs, wikis, or just a corporate social network, the transition to social business is about involving and engaging people far more than it is about picking a technology or building the infrastructure
I continue to see a lot of people using the nearest tool at hand, rather than the right tool for the job. The Web 2.0 era (the last five years or so) has shown that there where many important design patterns that were missing in the software models we used on our networks previously
But sitting back and waiting for the world to involve your business in what they do is just no longer an option.
Popular social channels and services are important but are the smaller part of the social business story.
"communities exist to serve the needs of their members" and themselves second if they intend to have a successful long-term relationship, as in most human relationships
Add a social dimension to your business processes.
If workers aren't measured by how effective they are at creating value on the network, they will just focus on what they are measured on to get their recognition, raises, and promotions.
Don't use online communities for distributing press releases, product literature, PR, or spokesperson canned messages
Censorship kills participation.
If you're not sure where your organization ends and the network begins, you're doing it right.
The basic rule: Everyone involved in a social relationship must get something out of it or there's no reason for it. Being social for it's own sake may generate downstream value accidentally but social businesses will often have a long list of intentional reasons they are being social.

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Email Hell

E-mail overload is the leading cause of preventable productivity loss in organizations today. Basex Research recently estimated that businesses lose $650 billion annually in productivity due to unnecessary e-mail interruptions. And the average number of corporate e-mails sent and received per person per day are expected to reach over 228 by 2010.

The fundamental problem of this otherwise great technology is largely behavioral, and new practices and technologies are arising to solve it.

Tags: email, informationoverload, behaviors, collaborativetools, socialsoftware, businessprocess on 2008-10-16 and saved by 4 people -All Annotations (2) -About

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Making business sense of unified communication

Unified communication is about improving productivity by providing a seamless model for conveying your message. Rick Seeto, vice president of Marketing for Nortel Asia, explains the fundamentals behind the technology and how companies can use UC to reach business goals.

Tags: unifiedcommunications, nortel, communication, businessprocess, software, productivity on 2008-07-20 -All Annotations (0) -About

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The Social Organization: Social Media is not Community

There are two opportunities for enterprises then. 1 - to use social media to enable conversations and get a better idea of how constituents respond to specific content, initiatives, goals. This is much easier both to understand and implement. 2 - to create communities that extend their capabilities and engage their constituents in richer ways that results in higher retention, lower risk, increased ROI, and faster operational capacity. Communities have enormous strategic benefits to companies but require considerable investment (in resources, time, and tools) and are difficult to implement because they have a significant impact on business processes.

Tags: communities, businessprocess, socialmedia on 2008-07-10 and saved by 7 people -All Annotations (0) -About

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The Impact of Information Technology (IT) on Businesses and their Leaders

"The test of a first rate intelligence is the ability to hold two opposed ideas in the mind at the same time, and still retain the ability to function."

Tags: IT, networks, process, business, businessprocess, enterprise2.0 on 2008-06-03 and saved by 2 people -All Annotations (0) -About

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10 Points for Business Transformation

Tags: business, bpm, businessprocess, management, socialnetworking, humanresources on 2007-12-31 -All Annotations (0) -About

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