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"More companies are applying game mechanics to internal and external apps and processes, Gartner says. But why gaming? Why now?"

gamification processes businessprocess

"This corporate immune system, as you might have guessed, is known as company culture. It’s a shared set of norms, practices, customs, expectations, and habits that have formed around and perpetuate how a company works and operates. While company culture is great at making the business function as expected and helps foster continuity and order, it’s also astonishingly good at killing off attempted changes to the system; undesirable and desirable both. It’s one reason why the entire industry of change management has emerged, so that companies can keep up with the our era’s ever increasing rate of change, of which technology itself is the most disruptive and high-velocity example."

socvialbusiness enterprise2.0 culture change transformation changemanagemen education businessprocess businessprocessdesign leadership

"I also believe that training people on tools puts the emphasis on the wrong things (e.g., which buttons to click), but that training people on new socially-enabled ways of working is paramount.

What business problems do you have that could be solved by collaborating better internally?
What business processes are involved in the cited business problems?
How could you change the way management and employees execute these processes to address the cited business problems?
How will we educate and train management and employees on this new way of working?"

socialbusiness enterprise2.0 adoption changemanagement training businessprocess

"

Consequently, one of the questions that seems to come up most often is this: What are the necessary moving parts in a social business strategy? What exactly needs to be included and what can be left out? While the short answer tends to be frustrating and uninformative, namely that it depends on what you’re trying to do. The longer answer, fortunately, is more interesting."

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enterprise2.0 socialbusiness metrics measurement ROI KPIs activities capability businessprocess

"Indeed: the marketing organization has put social media technologies to work with very visible effect.

But we need to break out social media and talk about more than marketing and technology. Instead, we need to talk about what social media enables: the ability to collaborate in new ways — which is particularly important for business leaders interested in creating more collaborative, innovative, and engaging organizations. "

socialmedia marketing collaboration socialorganization socialbusiness enterprise2.0 businessprocess

"In today’s increasingly dynamic business environment, organizations must continuously adapt to survive. Ironically, change management has become a major bottleneck. Inefficient offline reviews are disconnected from daily operations and unresponsive to evolving requirements. Organizations’ need a practical mechanism for managing controlled variance and change in-flight to break the logjam."

lean leanmanagement agility collaboration social socialcollaboration flexibility changemanagement businessprocess IT context

"Few organizations providing enterprise social software have a process and integration DNA, as does TIBCO Software. The last of the independents in the enterprise integration game, TIBCO supports some of the most gnarly systems integration efforts at some of the best known organizations in the world. For these reasons, I went to TUCON 2011, TIBCO’s Annual Customer Conference to see what customers have to say about Tibbr, TIBCOs enterprise social software offering."

tibbr tibco context collaboration businessprocess businessapplications bi crm socialsoftware enterprisesocialsoftware workflow

"News flash: Organizations consist of people. How well an organization works depends on how its people interact and work together. Thus, every organization is "social." But so what? How do we make use of this universal fact?

Organizations work top down through social interactions structured around the organization chart, or hierarchy. And they work end to end structured around their business processes. These two dimensions — hierarchy and process — shape the way organizations see the world, its challenges and, more importantly, the portfolio of potential solutions to those challenges. There is nothing wrong with hierarchy or process. They are effective organizational approaches to managing complex operations. "

organization socialbusiness socialenterprise hierarchy orocess businessprocess collaboration culture commandandcontrol innovation

"As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities. Insights are revealed in the fluid web of connections and sharing. We’ve seen a dramatic mood swing toward all things social this year. Even the naysayers have been touting the benefits of working socially recently.

I wanted to take the opportunity to highlight just one example of how working in a truly social organization delivers benefits that could never have been predicted in an executive conference room undergoing the scrutiny of a hard-core ROI analysis."

socialbusiness enterprise2.0 serendipity casestudies Lowe IBMconnections businessprocess workflow problemsolving

"When companies go through boom times, they quite naturally take their eyes off costs. But to maintain profits when revenue goes downhill, most CEOs call for cost cutting. The scalpel comes out, and while it's necessary, it usually comes at a huge cost to employee morale."

costs costsavings costreduction costcutting sixsigma businessprocess organization finance

"Bottom line up front: Show the benefits and make it easy. External incentives might work to get traction (e.g. some award or ‘badge’) but the only sustainable incentives are those that are inherent to the process."

incentive enterprise2.0 process businessprocess

Here is a new report on 2011 enterprise search trends from Forrester, Enterprise Search: Six Key Trends to Watch by Leslie Owens with Stephen Powers and Anjali Yakkundi. The report indicates that despite the fact that only 10% of IT leaders will upgrade or expand their information access implementations this year, search experts are optimistic about their ability to deliver search solutions that are both usable and useful."

search knowledgemanagement searchengines UI businessprocess process

"This has led to a small but growing movement to make the workplace take on this issue, with the premise that traditional, pre-digital work processes tended to have more people directly in the loop, reviewing, editing, overseeing, and so on. Now too often, work takes place in digital silos that greatly reduce the human involvement, fails to capture much of the knowledge at all (something I call knowledge evaporation), and leaves little behind to learn from, build upon, or otherwise reuse. This is because older digital tools aren't nearly as focused on discovery, collaboration, or network effects."

socialmedia enterprise2.0 socialbusiness businessprocess process visibility visiblework agility openwork

"Theres a flurry of social this & social that in the IT market space and marketing machines are running over speed. So much so that Geoffrey Moore & Stowe Boyd too debate on what to call the term Social Business Systems - Systems of Engagement or Work Media. I guess the marketeers would like Work Media while the technologists might love the Systems of Engagement. Either one works for me, but I have been struggling with yet another term - Social BPM."

socialbpm collaboration businessprocess structuredprocesses unstructuredprocesses bpm ACM adaptivecasemanagement

"Some days ago Bob Thompson interviewed Graham Hill about his take on Social CRM. The interview covered a lot of topics, most notably the future of Social CRM about which Graham has a particular view and led Bob to ask the question whether it is necessary to have a CRM system to have Social CRM."

socialcrm crm businessprocess strategy technology

"The activity streams standard is an open source project created by Chris Messina, Open Web Advocate at Google. His vision was to create a standard for a cross-site social networking news feed. "

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"Programs like Twitter, Facebook and LinkedIn have become a popular way for families and groups of friends (or groups of strangers) to share information and organize their lives. Now corporations are hoping they can tap into those capabilities as a way to improve employee productivity, collaboration and communication on the job -- and a long line of software vendors, such as Cisco, SAP, Oracle, Microsoft, IBM and Salesforce.com, along with upstarts like Yammer, are hoping to position themselves as the platform to integrate social networking and business processes.

But will it work? And is it worth it?"

socialnetworking business interactions organization silos businessprocess communities

"Wikis, Web conferencing, and the like won't help people work together if the corporate culture is internally competitive and hierarchical, writes Evan Rosen "

enterprise2.0 socialbusiness collaboration culture processes businessprocess value

"Anyway, this post aims to discuss the issue of Process Integration using Social software as this looks like a great opportunity for both parties. Solving the Business Process Management equation thanks to Social Software agillity on one hand and putting Enterprise 2.0 into the flow of business processes."

socialbusiness BPM PLM CRM SCM SOA socialmessaging flows processes businessprocess