Skip to main content

May
14
2012

"In his provocative book The Paradox of Choice, Barry Schwartz's warns that giving consumers more product choices actually lowers their purchase satisfaction. Schwartz reasons that having too many options makes us fear missing out, which causes anxiety, analysis paralysis and regret."

customer customersatisfaction brands decision cognitiveoverload informationoverload

  • consumers are actually overwhelmed, unable to effectively process the flood of product information and choices.
  • These are the behaviors of overwhelmed shoppers who struggle to process information and unnecessarily agonize over otherwise trivial purchases. The problem is cognitive overload — the result of excess demands on our cognitive powers that lead to poor decision-making.
  • 2 more annotation(s)...
Jan
11
2012

"Now that initiatives have been in market, any reasonable business manager would expect to see program results. However, quantified results in social business and brands willing to stand behind them are difficult to find. But the truth is out there…and here are 101 examples of social business return on investment, roughly 60% revenue generation and 40% cost reduction. Each example lists brand, activity, and source + year."

socialbusiness ROI brands costreduction communities casestudies

1 - 2 of 2
Showing 20 items per page

Diigo is about better ways to research, share and collaborate on information. Learn more »

Join Diigo
Move to top