Bertrand Duperrin's Library tagged bpm →  View Popular, Search in Google

"The biggest problem with the term BPM is that so many people saw it as meaning so many different things. This causes unnecessary arguments between experts, like the blind men arguing over the shape of an elephant. We can clarify this debate by naming the subcategories of BPM."

bpm acm processes workflow

"It has been said many times, that for social business to succeed to create the evolution towards Enterprise 2.0, we need to put this social activity directly into the flow of how people work. In that light, we spent quite some time at the recent Enterprise 2.0 Summit in Paris, discussing how to integrate social business activity into enterprise processes, and in particular from the view of process modeling."

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"“Can business processes and social media co-exist?” – This was one of the first big questions on day 2 of the Enterprise 2.0 Summit asked by Bertrand Duperrin from Nextmodernity and that question lead to a very interesting discussion of the role of social tools in the world of Business Process Management (BPM) – something that links nicely back to the theme from day 1 of harnessing the conversations taking place in the organization. Traditional BPM lack a proper feedback loop to ensure proper organizational learning, but if you intelligently integrate social tools, this gap may be filled."

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"SocialBPM was explained by Elise Olding in a recent research paper, which sadly is only available to Gartner clients, called “Social BPM: Design by Doing”. She did a great job of starting to explain what SocialBPM by highlighting 2 very different perspectives, to which I have added a 3rd, which I have described below with some of the issues I see."

BPM socialBPM processes collaboration socialnetworking

"Theres a flurry of social this & social that in the IT market space and marketing machines are running over speed. So much so that Geoffrey Moore & Stowe Boyd too debate on what to call the term Social Business Systems - Systems of Engagement or Work Media. I guess the marketeers would like Work Media while the technologists might love the Systems of Engagement. Either one works for me, but I have been struggling with yet another term - Social BPM."

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"La mise en œuvre des applications de Case Management nécessite une approche qui diffère de celle requise pour les applications de pur BPM. J’ai eu l’occasion plusieurs fois ces dernières semaines d’échanger à ce sujet avec différents interlocuteurs aussi je vais tenter de mettre noir sur blanc ma vision des choses."

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"Anyway, this post aims to discuss the issue of Process Integration using Social software as this looks like a great opportunity for both parties. Solving the Business Process Management equation thanks to Social Software agillity on one hand and putting Enterprise 2.0 into the flow of business processes."

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"Hear Gartner Research Vice President Jim Sinur discuss how case processing addresses today's business drivers. Discover the greatest opportunity for case management and the technologies you can use to develop case-based solutions faster."

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"On parle beaucoup de Case Management depuis ces derniers mois en insistant sur le fait qu’il faut rendre le pouvoir aux experts métiers. Est-ce une prise de conscience ? Si oui, pourquoi ? Voici quelques réflexions bien personnelles sur le sujet."

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"I need to point out that what Forrester defines as DYNAMIC case management is by far not yet ADAPTIVE. Forrester defines dynamic case management to be semi-structured and collaborative, dynamic, human-centered, information-intensive processes undertaken around a given context, while being driven by events, requiring incremental and progressive responses."

adaptivecasemanagement dynamiccasemanagement BPM

"At the Enterprise 2.0 conference in June, my only blog post was something of a rant on the emperor having no clothes, since I believe that this has to be about the core business or it’s just not very interesting (and likely won’t survive an economic downturn). Interestingly, Michael Idinopulos of Socialtext was at the same conference, and saw some evidence of the shift towards the idea that ”social software delivers business value when it integrates with business process” (I wish I had been in some of the sessions that he was, since he obviously saw evidence of this opinion being further along than I did)."

enterprise2.0 socialsoftware businessprocess value BPM

I see ACM filling the huge gap between BPMS and Social Media. ACM uses elements of both and links to both as required. Yes, my kind of ACM can also replace a BPMS in a cinch and provide a customer focused, homogenous Information Workplace.

In relationship to BPMS the core subject is a very principal question. Do you want to put your people and business into a flowcharted straightjacket or not? Yes, go for BPMS flowcharts. No? You need something that empowers the business user for goals and outcomes, but not just in theoretical Balanced Scorecards and Powerpoints and then monitor some disconnected KPIs. Real-world, real-time, real product!

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"There’s been much discussion of late on “Social BPM“. In particular, when should the magic “social” stuff happen – at design-time, or at run-time, of a process? There has also been a significant overlap with discussion around ACM (Advanced/Adaptive Case Management), wherein proponents of ACM advocate putting more power in the hands of users to dictate the flow of a “case” through their organization (if I can use the word “flow” to describe something that isn’t, in their view, a process)."

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"Understand what capabilities you need: “Provide a scorecard… look at the interaction that need to be supported… Look at the types of processes supported… Review personalities in your organization.”

Assess what capabilities you already have: “Look at the skills in your organization… Make sure you put governance around BPM. You want to provide the framework, best practices and guidance.”

Identify the steps to get started with social BPM: “Don’t try to roll out social everybody, but look at where to start…. Look at your first project, look at the results, and expand social throughout the enterprise.

Look at your environment and how you can embrace social: “It may not be all of the patterns, but look at the pattern and identify the one that makes sense for you.”

Educate the business: “The biggest challenge we see with social BPM, is the term social isn’t necessarily a business process-oriented term. At the end of the day, all of your processes will be impacted buy some way by social. We need to start looking at how the two worlds come together.”"

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"The future of social BPM lies in developing the best way to leverage social media tools to promote collaboration and coordination in the workplace – on an enterprise basis with a meaningful contribution to the business."

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"What to do When Process Modeling Doesn't Work"

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"Now to define the simplest basic requirement for handling unstructured processes –enabling processes with emergent models – i.e. the participants are building up the models as they execute process instances (perhaps with some loosely defined guideline or best practice as a starting point). I will claim the ability to do that is at odds with the basic definition of BPM, since it precludes a model based approach."

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