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Apr

2011

L'entreprise peut-elle se passer des e-mails ?

"Le courrier électronique s'est glissé sur nos écrans sans crier gare. Certes, face aux lettres, aux fax, au téléphone, les « courriels » permettent de gagner du temps : « Si vous avez dix minutes, vous pouvez passer deux coups de téléphone ou envoyer dix mails », résume Amaury Houdart, DRH de la société de services informatiques Logica, qui compte 39.000 salariés. « C'est une révolution magnifique, mais, dans ce monde de l'immédiateté, il devient urgent de réfléchir pour ne pas se laisser envahir. »"

www.lesechos.fr/...lle-se-passer-des-e-mails-.htm

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email infobesity informationoverload socialnetworks attention attentionscarcity

A tel point que Fred Wilson, patron du fonds de capital-risque Union Square Ventures, a proclamé, en mai dernier, sa messagerie « en faillite », ajoutant sur son blog : « Navré si vous m'avez envoyé un e-mail au cours des cinq dernières semaines sans que j'y ai répondu. Vous êtes plus de 800 dans ce cas. Si votre mail est important, merci de le renvoyer. »
La rareté ne réside plus dans la recherche d'information mais dans la capacité à la traiter
7 more annotation(s)...
- L'autre jour, u n salarié énervé a envoyé un mail à un collègue en lettres rouges et capitales, avec des personnes en copie. Quelle agression ! Dans un bureau à haute voix, cela aurait été inacceptable
- un salarié français ne passerait que 12 minutes, en moyenne, concentré sur son travail sans être interrompu par un courriel ou autre SMS, selon une enquête menée à l'automne par Sciforma. Pis, 75 % d'entre eux avouent arrêter une tâche en cours pour découvrir le contenu d'un message entrant.
- l es outils se cumulent plus qu'ils ne se substituent. Chacun a un usage précis ». Et, selon Marc Jalabert, « le mail reste formidable pour transmettre de l'information déstructurée... »
- N ous tentons de minimiser les volumes et la longueur des mails envoyés, le nombre de leurs destinataires et il est recommandé de ne pas envoyer de mails en dehors des heures de bureau et les week-ends »,
- « Le grand challenge n'est pas une question d'outils mais de changement de culture », r
- Les réseaux sociaux font le pari de l'intelligence collective et forcent, donc, les salariés se mettre à nu. Les emails sont protégés par la loi comme des espaces privés mais les réseaux sociaux ne sont pas encore réglementés »
- l e réseau social sera tout autant contraignant et peut engendrer des effets pervers car sa performance dépend de l'implication de ses membres. Ceux qui voudront résister à l'exercice de transparence imposée seront, sans doute, montrés du doigt ».

Oct

2010

Will Facebook Be Disrupted by IBM, Cisco, Oracle, and Others?

"Pressures from two sources may be Achilles heels for Facebook: 1) Attention entropy affecting users; 2) large players such as IBM, Cisco, and Oracle not directly competing against Facebook, but introducing next generation social experiences that absorb social networking features and functions into task flows potentially making Facebook irrelevant. "

www.fastcompany.com/...by-ibm-cisco-oracle-and-others

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facebook IBM cisco oracle socialnetworks attention attentionentropy attentionscarcity socialmedia integration scrm

Facebook is experiencing a phenomenon called attention entropy. Simply put, attention tends to erode and disperse over time. It's one of the Laws of Time-onomics that every company has to contend with
Companies like IBM, Cisco, Oracle and others are all working on tightly integrating social networks into broader areas like video, task flows and customer experience infrastructure--customer-centric ecosystems if you will--that are closely integrated, rather than as a standalone silo, to the way we live and work.
3 more annotation(s)...
- IBM: IBM's work is so vast across so many IBM offerings that Facebook as a "ripple in the ocean" of social media. Among many solutions IBM offers, their recently introduced Customer Experience Suite incorporates elements of social media into customer touch points.
- HP: Senior management has indicated that it is shifting its focus from PC's to developing ecosystems that interact with the way consumers think, feel, and connect
- Of course, Facebook is not standing still. Its 500 million users will provide data inertia for years to come-it's difficult to abandon Facebook completely when Aunt Sophie posts the family photos there. The recent revelation of Facebook's work on a phone indicates that the company sees the need to more deeply integrate into peoples' lives to remain relevant. Lastly, Microsoft's investment in Facebook makes integration of Facebook functionality with Microsoft's current or next generation offerings a wildcard and a potential key to both companies' futures.

Jan

2010

The False Question Of Attention Economics

"A few posts have emerged recently that recapitulate the well-worn arguments of attention scarcity and information overload in the real-time social web. So, here at start of 2010, a new decade, I will try to write a short and sweet counter argument from a cognitive science/anthropology angle."

www.stoweboyd.com/...on-of-attention-economics.html

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attention attentionscarcity information informationoverload socialweb web2.0

We've long exceeded the capacity of information that we can absorb and retain. We all suffer from technology induced attention deficit disorder, bright and shiny object syndrome and short term memory loss.
." One major component of future shock -- to which he ascribes most of the major problems of our day -- is information overload: too much information to make sense of, with the implied context of a future shock sped-up world.
5 more annotation(s)...
- The amount of available information is increasing at an exponential rate, some say it doubles every second year. This mean that any illusion of being able to stay up to date with everything that is going on is utopian and has been probably since Guttenberg invented the press.
- I suggest we just haven't experimented enough with ways to render information in more usable ways, and once we start to do so, it will like take 10 years (the 10,000 hour rule again) before anyone demonstrates real mastery of the techniques involved.
- In the final analysis, I am saying there is no 'answer' to those that say we are overloaded, that we are being driven mad by or enslaved to the tools we are experimenting with, or that there is some attention calculus that trumps all other value systems.
- There is no "answer" since they are asking a false question, one that hides preconceived premises and biases. Starting out with the assumption that we have moved past our abilities to cope with the stream of information, and therefore something has to give, is a bias
- But I think that the rise of the social web, just like writing, the printing press, and the invention of money, are not really about the the end of what came before, but instead are the starting point for what comes next: richer and more complex societies. These technologies are a bridge we use to cross over into something new, not a wrecking ball tearing down the old.

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