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""The New Normal" c'est l'histoire d'un monde dans lequel le fait que les choses soient digitales sera juste... normal! Avec la digitalisation de nos musiques, livres, échanges,... il arrive un moment où la norme devient le digital. Et à partir de là de nouvelles règles entrent en jeu et des principes qui étaient des évidences deviennent obsolètes"
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La première règle est la tolérance zéro pour le dysfonctionnement numérique.
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La première règle est la tolérance zéro pour le dysfonctionnement numérique.
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“The first key characteristic of the emergent approach is best summarised as ‘architect the lines, not the boxes’, which means managing the connections between different parts of the business rather than the actual parts of the business themselves,” said Bruce Robertson, research vice president at Gartner. “The second key characteristic is that it models all relationships as interactions via some set of interfaces, which can be completely informal and manual – for example, sending handwritten invitations to a party via postal letters - to highly formal and automated, such as credit-card transactions across the Visa network.”
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