Bertrand Duperrin's Library tagged adaptivecasemanagement →  View Popular, Search in Google

"While Case Management has been a universally hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive. In this post I attempt to explain why “Adaptive” is the right concept and why that is so important."

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"Theres a flurry of social this & social that in the IT market space and marketing machines are running over speed. So much so that Geoffrey Moore & Stowe Boyd too debate on what to call the term Social Business Systems - Systems of Engagement or Work Media. I guess the marketeers would like Work Media while the technologists might love the Systems of Engagement. Either one works for me, but I have been struggling with yet another term - Social BPM."

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"La mise en œuvre des applications de Case Management nécessite une approche qui diffère de celle requise pour les applications de pur BPM. J’ai eu l’occasion plusieurs fois ces dernières semaines d’échanger à ce sujet avec différents interlocuteurs aussi je vais tenter de mettre noir sur blanc ma vision des choses."

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" I'll will try to summarize one theme John develops that seems directly relevant to Intertwingled Work."

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"Community management is indeed a critical role in any fledgling social or adaptive business. Monitoring keywords provides us with invaluable insights that reveal the sentiment, volume and reach of activity within our markets. Identifying, tracking, and engaging customers and stakeholders helps us cultivate rewarding communities measured by loyalty and advocacy. Listening to conversations provides us with an opportunity to feel what people are saying and the experiences they’re sharing. If we pay attention, we can surface the ideas and touchpoints that gives us purpose and provide us with opportunities to earn relevance.

Over the years, the role of the community manager has evolved. What started as a gateway to surfacing the conversations related to brands in the emerging conversational landscape, evolved into something far more sophisticated. And, we’re just getting started."

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"Hear Gartner Research Vice President Jim Sinur discuss how case processing addresses today's business drivers. Discover the greatest opportunity for case management and the technologies you can use to develop case-based solutions faster."

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"As some have correctly pointed out commenting on the recent post on Social Business, despite the potential of the path that more and more organizations have undertaken, the complexity of this ongoing change should not be underestimated. While not claiming to already have all the answers, I will share some reflections on the possible direction I see ahead."

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"I need to point out that what Forrester defines as DYNAMIC case management is by far not yet ADAPTIVE. Forrester defines dynamic case management to be semi-structured and collaborative, dynamic, human-centered, information-intensive processes undertaken around a given context, while being driven by events, requiring incremental and progressive responses."

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I see ACM filling the huge gap between BPMS and Social Media. ACM uses elements of both and links to both as required. Yes, my kind of ACM can also replace a BPMS in a cinch and provide a customer focused, homogenous Information Workplace.

In relationship to BPMS the core subject is a very principal question. Do you want to put your people and business into a flowcharted straightjacket or not? Yes, go for BPMS flowcharts. No? You need something that empowers the business user for goals and outcomes, but not just in theoretical Balanced Scorecards and Powerpoints and then monitor some disconnected KPIs. Real-world, real-time, real product!

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"There’s been much discussion of late on “Social BPM“. In particular, when should the magic “social” stuff happen – at design-time, or at run-time, of a process? There has also been a significant overlap with discussion around ACM (Advanced/Adaptive Case Management), wherein proponents of ACM advocate putting more power in the hands of users to dictate the flow of a “case” through their organization (if I can use the word “flow” to describe something that isn’t, in their view, a process)."

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"In case you haven’t scrolled down yet, this is a gigantic post even for my standards. It started off reviewing an evolving theme of enterprise 2.0 moving to process-based solutions, and on the way I stumbled across another perspective on the world of "knowledge work" and "processes" called "Adaptive Process Management"."

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