Bertrand Duperrin's Library tagged acm → View Popular, Search in Google

Apr

2012

Seven Categories to Replace BPM

"The biggest problem with the term BPM is that so many people saw it as meaning so many different things. This causes unnecessary arguments between experts, like the blind men arguing over the shape of an elephant. We can clarify this debate by naming the subcategories of BPM."

social-biz.org/...t-to-praise-bpm-but-to-bury-it

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bpm acm processes workflow

1. Management of Business Processes (MoBP)
2. Business Process Analysis (BPA)
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- 3. Process Driven Server Integration (PDSI)
- 4. Social Content Management Systems (SCM)
- 5. Human Process Management Systems (HPM)
- 6. Production Case Management Systems (PCM)
- 7. Adaptive Case Management Systems (ACM)
- (8) Page Flow
- (9) Workflow
- While the term “BPM” will certainly enjoy another decade of life in casual use, I think it is time for the leaders in the field to start being a little more specific about what they really mean.

Apr

2012

ACM Spotter’s Guide

"More products today claim to have Adaptive Case Management (ACM) capabilities. Do they have what it takes? Or are they simply just jumping on a bandwagon? It is a buyer-beware world. Apply the criteria presented in this post to a vendor’s product in order avoid dishonest representations."

social-biz.org/...acm-spotters-guide

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ACM software

Nov

2011

Understanding what “Adaptive” means

"While Case Management has been a universally hot topic in the past year, there are various modifiers put in front of it: Advanced, Dynamic, and Adaptive. In this post I attempt to explain why “Adaptive” is the right concept and why that is so important."

social-biz.org/...erstanding-what-adaptive-means

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acm casemanagement dynamiccasemanagement advancedcasemanagement adaptivecasemanagement adaptiveness organization

Adaptiveness is not simply the capability to increase or decrease muscle size. Instead it is more about the ability of the muscle to self-modify to fit the situation;
Homeostatis is the idea that an adaptive system responds to external changes in such as way as to keep certain aspects constant.
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- We talk about a good ACM system facilitating what the professional wants (needs) to do. Professionals play active roles in adapting the system to their needs. We can think of this as being self-modification because there is no external software professional, or process analysts, needed: the professional can adapt the system anyway necessary to meet the constantly changing requirements.
- Human organizations are also naturally adaptive. The day to day decisions are decentralized and delegated to front line workers. Different divisions compete for scarce resources, and good management will shift resources as needed.
- Adaptiveness presents a kind of homeostasis that allows an organization to keeps its character and form over the years even though people within the organization are constantly coming and going.
- For case management to be successful, it needs to be adaptive. It needs to be under the control of the case managers to be in a position to sense and respond to the situation.
- But “dynamic” means only that something “moves” and “changes”. The term dynamic tells you nothing about the agent causing the change. An oppressive dictator can be dynamic, but never adaptive.

May

2011

Social Actors

"Theres a flurry of social this & social that in the IT market space and marketing machines are running over speed. So much so that Geoffrey Moore & Stowe Boyd too debate on what to call the term Social Business Systems - Systems of Engagement or Work Media. I guess the marketeers would like Work Media while the technologists might love the Systems of Engagement. Either one works for me, but I have been struggling with yet another term - Social BPM."

sfh.naasat.in/...social-actors.html

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socialbpm collaboration businessprocess structuredprocesses unstructuredprocesses bpm ACM adaptivecasemanagement

SBPM enables social actors to collaborate on modeling, executing & optimizing structured and unstructured business processes.
A social actor, in basic terms, is a conscious, thinking, individual who has the capacity to shape their world in a variety of ways by reflecting on their situation and the choices available to them at any given time.

And this is a huge head shift. Not easy to convince the BPMS configurators, near darn impossible to explain to the compliance & regulations folks
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- Just like the Systems of Record allowed the centralization of business decisions (global view to the higher above from the central offices), Systems of Engagement can allow decentralization of decision making by taking it to the front line. Consistency & flexibility, both together.