Bertrand Duperrin's Library tagged SNA → View Popular, Search in Google

Aug

2011

Want to See the Future of Social Business?

"There are social executives that say, “Trust me” or “Admire me,” that tweet, “Believe me” or “Look at me,” or that yell, “Follow me.” But there are very few executives, only a fraction, who are actually creating next-generation social experiences for their companies like Jeff Schick.

The IBM executive doesn’t just leverage social business solutions, he and his team create them."

www.seekomega.com/...-the-future-of-social-business

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casestudies IBM IBMconnections Atlas SPSS predictiveanalytics analytics Cognos SNA gamification

“the idea of getting the right person over the right opportunity at the right time to yield the right result was genuinely a business imperative
If you’re wondering what it means to be a social business, here’s one litmus test anyone can take: does everyone in the organization have permission to speak to customers on behalf of the organization? If the paper turns blue, you’re definitely a social business. If not, then your company’s Social pH levels may need some adjustment.
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- At Big Blue, the company encourages the use of Twitter, Facebook, LinkedIn, and blogs to support their sales, communication, marketing and recruiting efforts. While employee’s social interactions are not under a microscope, the experiments in social on a massive scale have led to a set of social business conduct guidelines that govern their employees’ social interactions. Schick advises that you need to establish behavior standards for employees to follow.
- The IBM Social laboratory is also using gamification and crowdsourcing principles to reduce the cost of internal projects.
- Yet IBM was able to significantly reduce the expense and increase accuracy by awarding points to employees who helped translate the documents. Employees with the highest point totals earned money for their charities.
- By using Cognos Consumer Insight technology, we’ve got detailed insight into the interaction of people and content.”
- It can identify and draw relationships between people and how they collaborate by analyzing instant messaging, Notes Domino, Outlook Exchange and other messaging solutions.”
- it’s equally important to predict social interactions and how people might change. No one wants an explosive reaction, people much prefer to anticipate and negate the negative reactions while promoting the positive.
- When IBM integrates their Cognos Consumer Insight solution with IBM Connections, they are able to conduct sentiment analysis across their communities, blogs, activities, discussion forums, and micro-blogs to determine if projects are going well or not. Add Atlas technology to the mix, and IBM can also analyze sentiment in email. With that powerful concoction, predicting the viability of internal projects will get easier.

Jan

2011

Is Your Enterprise Socially-Networked Or Just Your Employees?

"For any new business tool or technology, gaining a core of early adopters is both exciting and dangerous–if it only stays within an echo-chamber of early adopters. To become a business priority, it needs to grow beyond this group, become commonplace and create value for the organization. The question in the title may sound like a self-contradictory, but I have good reason to ask."

blogs.forbes.com/...tworked-or-just-your-employees

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soicialnetworking socialbusiness productivity adoption maturity SNA bottlenecks

That is an important point: work still needs to be enjoyable for people to stay engaged. But, once you grow beyond an initial group, any concept or technology becomes so common that it looses it high-shine luster. What is important is to distinguish common from productive.
. You need a basic understanding of level of dependencies and where they lie before you can get into the deeper question of how these dependencies reflect your organizational needs, processes, and strategy
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- Social network analysis may not and need not be a perfect mapping to show value. Even simple explorations can help identify basic issues such as bottlenecks and isolated groups.

Feb

2010

Predictions for enterprise social software and social network analysis

"Gartner has released five interesting predictions for social software. Here are the predictions along with a few of my thoughts."

rossdawsonblog.com/...predictions_for_2.html

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enterprise2.0 gartner microblogging socialnetworks SNA IT

By 2014, social networking services will replace e-mail as the primary vehicle for interpersonal communications for 20 percent of business users.
By 2012, over 50 percent of enterprises will use activity streams that include microblogging, but stand-alone enterprise microblogging will have less than 5 percent penetration.
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- Through 2012, over 70 percent of IT-dominated social media initiatives will fail.
- Within five years, 70 percent of collaboration and communications applications designed on PCs will be modeled after user experience lessons from smartphone collaboration applications.
- Through 2015, only 25 percent of enterprises will routinely utilize social network analysis to improve performance and productivity.

Jan

2010

Social Networking at the Service of the French Public Sector

"France has a plan to put the latest 2.0 technology at the service of its citizens called Le France Numérique 2012. It outlines how the government intends to:

* Provide everybody access to digital networks and services
* Develop and provide new digital services
* Grow the number and usage of digital services by companies, government departments, and individuals
* Modernize the governance of the digital economy "

www.cloudave.com/...ce-of-the-french-public-sector

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SAP government digitaleconomy governance transparency administration administration2.0 SocialNetworkAnalyzer SNA collaboration publicsector citizens socialnetworks security

The project uses the Social Network Analyzer (SNA) technology from the SAP Business Objects Innovation Center to improve collaboration and government transparency in the public sector, laying the foundations for “Administration 2.0”.
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- SNA has the potential to gives a more complete, 360 degree view of collaboration in the organization, leveraging the knowledge already embedded in corporate applications such as human capital management, customer relationship management, and project management systems.
- Unlike consumer-oriented social network tools that only support one type of relationship between individuals (“I know X”) and a limited, predefined collection of data attributes, SNA supports multiple different types of relationships between both individuals and groups, and organizations can easily adapt and extend the information and links contained in each individual’s profile.
- SNA is designed to meet all the technical, legal, and organizational requirements for data security and governance, by incorporating fine-grained control over information access
- The first phase of the project will be to adapt the SNA technology to the town’s particular needs. Cedric cited some applications that might be of interest, such as:
  
  Understanding the complex links between the local authority and the many different suppliers that compete for public contracts, and the relationship between those different suppliers
  How the local authority can best collaborate with the wide range of different local associations (sporting associations, business groups, etc.) to meet the broader needs of local citizens