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"All is fair in love, football, and mergers and acquisitions. In fact if corporations were afforded the same rights of family law as free speech, the divorce rate among agrieved merger partners could easily surpass the current American divorce rate of 45-50%."
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There's never been a super bowl team that charged the field thinking: We'll figure this out as we go along and see what happens." But that's exactly the default setting for post merger knowledge integration. Counting revenue performance against operational costs often means counting out the talent equation.
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Storing and displaying documents can be copied by the most casual of imitators. It's the stuff flying in through the back door that reveals the context around the problem-solving. Those are the dimensions lacking in any post merger IP assessment. Does Newco understand how Oldco solves problems? Perhaps not. But those process specifics that map IP to account success are essential for new revenue streams to materialize, let alone for the continued delivery of established offerings and core, brandable assets.
"What we value most about social networks isn't the number of friends, invites, reconnects, or diversions from the dullness of rote tasks. It's more basic that that.
It's that we know where they stand -- they're either vibrant and flowing or they die. There are no static forms of social media. They're either teeming with news and gossip or they lose their social life.
Not true in our ECM fortresses. Our firewalled networks have a forced look to them. The implicit agreement that we honor our employment contracts by showering our intranets with the nuggets from our C:\ stretches boundaries few are willing to cross -- if your ancestoral home is architected in SharePoint."
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The same software company that made personal computing possible would be responsible for the world's most impersonal network. That's because the actual interest stories are buried in the haste of a lumbering, kludgy, one-way conversation labeled "document uploads to SharePoint."
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But the actual reasons behind why this disembodied document leads a double-life on the SharePoint server seems more relevant to the sleuth-work of knowledge forensics than ...
* to the details that divulge the context of the material
* to the larger objective it served in the life of the project
* to the deliberations of the team that drafted it. - 1 more annotation(s)...
"L’entreprise 2.0 est un modèle qui va permettre à nos organisations de continuer d’évoluer, mais cela n’est pas sans difficultés tant l’existant est important, voire stratégique, surtout quand on aborde la question des processus métiers.
Dans ce contexte, la gestion des contenus (ECM) fait partie des préoccupations des responsables métiers et des équipes informatiques et le chemin peut être semé d’embuches, alors autant suivre quelques balises utiles !"
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Evaluation
Tous les contenus produits, reçus et utilisés dans votre organisation n’ont pas la même valeur d’usage et, de ce seul point de vue, il est urgent de procéder à leur évaluation tant le volume grossit rapidement. -
la valeur d’usage ne représente pas la valeur « légale », ni la valeur patrimoniale, et le premier écueil de l’intégration d’une solution efficace d’ECM dans le modèle de l’entreprise 2.0 réside dans la capacité et les méthodes d’évaluation des actifs informationnels.
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"Over the summer I have many interactions with C-level executives in public agencies, universities and private companies about the concept of Enterprise 2.0 or in layman’s terms the use of the emerging social media tools in public and private organizations to complement existing legacy systems.
People need to get their “work done” and stick-on notes attached to paper documents as well as “chicken scratch” comments directly on paper documents flowing through the white collar process flow are not that efficient; BUT that was all we had until the document flow went electronic and the social media tools emerged. People just started using them because it helped them getting their work done faster and better."
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Issues such as “when is an information exchange material enough” to be formally recorded as a record to satisfy regulatory compliance and for the purpose of later eDiscovery and Freedom of Information Act scrutiny were and in most cases I have seen today is not being addressed adequately
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Fortunately many vendors of legacy systems such as case management, ECM systems, HR systems, accounting systems, project management systems, etc. are adding integrated social media tools to their offerings either their own software development or by offering API interfaces to the newer social media tools “inside the firewall”.
"The convergence of content stores, portal frameworks, combined with powerful context-aware publishing systems and social interactions, is pushing traditional ECM, WCM, Portal, and E2.0 vendors to rely upon a new generation of integrated “Composite Content Platforms” (also called “Content–enabled Enterprise Portals” or “Content Application Servers”)."
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8. Social and Collaboration Services
One of the recent goals of any composite content platforms is to let developers rapidly socialize their applications. Most so-called E2.0 software employ a top-down approach focused on the added value of adopting an enterprise social network that mimic Facebook rather than promoting the integration of social as a service. - 3 more annotation(s)...
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"Il y a un grand débat au sein des entreprises pour savoir si elles doivent ou non interconnecter leurs solutions de gestion de contenu avec des réseaux sociaux grand public. Ce qui nous conforte dans notre volonté de proposer ce type de fonctionnalité, c'est que les individus sont devenus matures par rapport à cette problématique. Aujourd'hui, les entreprises sont conscientes que cette interconnexion est recherchée par leurs collaborateurs, en particulier ceux de la génération Y. "
"ECM is not about managing content for the sake of managing content. What matters is that we can use the content, and get the information we need when we need it.
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To tackle the challenges of ECM, we need to create an vision and strategy for ECM and ensure commitment to this from top management. Secondly, we have to establish some sort of governance for ECM which allows for common funding and decision-making for enhancing shared ECM capabilities. Finally, we need to build some kind of competence that can provide the required resources, skills and support to ECM initiatives. We can see this as a kind of shared for ECM initiatives within the enterprise.
ECM enables controlled, repeatable content publication processes, whereas social software empowers rapid, collaborative creation and sharing of content. There is a place for both in large enterprises. Sameer’s suggestion was that social software be used for authoring, sharing, and collecting feedback on draft documents or content chunks before they are formally published and widely distributed. ECM systems may then be used to publish the final, vetted content and manage it throughout the content lifecycle.
Billy brings a unique perspective given that he focuses on understanding how social computing blends with existing enterprise content management – something that many medium to large organizations are going to have to deal with if they buy into the design and promise of Enterprise 2.0. All control is not bad and all social is certainly not optimal. That’s an important part of any E2.0 execution plan
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For instance, instead of using traditional access control-heavy CMS workflow when working on early drafts of marketing collateral for a product launch, or market projections for a new line of business, a wiki – style environment opens up discussions around early drafts to more constituencies before the owner moves this into formal production.
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Design processes and select applications that can accelerate business activity. If you start with “I need a new content management strategy”, you’re likely off to a wrong start. If your thinking about say how to improve sales close rates by better alignment between sales and marketing content, you’re approaching the problem correctly.
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The home page is dominated by the activity stream, which includes links to tasks, blog posts, documents and other systems that are relevant to this person’s work. It’s not just the usual social network stuff; it also includes information from enterprise systems such as ECM and BPM systems. There would be rules to set priorities on what’s in any given user’s activity stream.
Selon IDC (et à peu près tout le monde d’ailleurs), les types et quantités d’information que nous allons devoir prendre en compte et gérer/stocker d’ici à 2010 sont répartis en 3 groupes principaux :
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