BI - Bertrand Duperrin on Diigo

Feb

20

2012

Defining The Connected Company: Social Data + Apps + All Modes of Participation | Flickr : partage de photos !

www.flickr.com/...6886382441

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Feb

13

2012

2012: The Year Analytics Means Business

"The real trend this year is not the technology. It’s about helping business people make better decisions, and actually change the way companies do business. Analytics has always been about transforming business, but the recent huge changes in analytic technology have created interesting new opportunities for business innovation."

timoelliott.com/...-analytics-means-business.html

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Analytics technology has been changing fast. On the back end, new technologies have come together to provide what Gartner calls “extreme data performance”. These include in-memory, column data stores, in-database calculations, massively parallel architectures, complex event processing, Big Data / NoSQL / Hadoop, and cloud architectures.
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- And on the front end, various technologies are coming together to provide unprecedented levels of context-based “actionable insights”, including self-service data discovery, advanced visualization including maps, mobile analytics, predictive analytics, collaborative decision-support. They help provide more action-oriented interfaces optimized for the context of the users, both inside and outside the organization.
- University researchers have pointed out that today’s management techniques are based on the limitations of information scarcity:
- with access to the finest granularities of information, management will be able to move freely from macro to micro levels and will be able to measure, plan and act accordingly. With increased resolution come more options to drill down, eliminate inefficiencies and cut costs
- New forms of data: ‘unstructured’ data such as text has long been difficult to effectively analyze and incorporate into mainstream corporate analytics. The new systems make it much easier for companies like Medtronic to access and analyze the large amount of complaints and feedback data they receive about their products, combine it with other data sources, and provide it to business users with dynamic interfaces:

Products + Social = Better Products

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Social media is too often a marginal activity that people are happy to leave up to a dedicated team elsewhere in the organization, rather than embedded in everything we do. This post looks in particular at how social media techniques can be applied to the process of product creation."

timoelliott.com/...ts-social-better-products.html

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socialmedia productdevelopment customer customerfeedback socialresearch research ideation prototyping social BI

Social Research. It’s now easy to find data about new opportunities, such as customers complaining about business problems or competitor products. And it’s easy to get customer feedback on problems with our own products.
Ideation. One of the most painful parts of any product creation process is prioritization – we can never make a “perfect” product. There will always be some compromise in terms of functionality or cost. New ideation platforms, such as SAP’s Idea Place offer an opportunity to ask customers and potential customers to give their feedback directly on possible new features and what compromises to make.
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- But using social media, it’s now much easier to create fast prototypes (mockups, concept version, wireframes, etc.), and then make them available to customers for testing and feedback.
- We can integrate social media into products to improve their usefulness or effectiveness.

Dec

20

2011

Social Business Predictions for 2012

"It’s fair to say that in 2011, social pervaded a truly wide swath of territory in terms of business capabilities. While social reconceptions of traditional business functions began showing signs of some maturity in select areas (especially social marketing and internal collaboration), strong early adoption was also a hallmark of a few quite recent developments, in particular Social CRM."

www.dachisgroup.com/...-business-predictions-for-2012

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enterprise2.0 socialbusiness socialcrm predictions BI gamification socialintranet intranet2.0 socialBPM communitymanagement budgets

Analytics and business intelligence (BI) becomes standard fare. Making sense of the endless flow of conversations, inside and outside of the organization requires smart, effective filters. It also needs a way to analyze the giant haystack to derive business significant insight
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- getting to ROI means getting to the information that matters inside time windows that matter to make business decisions and guide strategic activity.
- Gamification doesn’t happen, yet. Adding game mechanics to social business through leaderboards, competition-driven activities, and via other game-based engagement mechanisms has a very bright future in my opinion
- Capable offerings either won’t be ready or mature enough for it to be significant in 2012; perhaps in 2013 but it will happen
- Social intranets struggle forward, social business processes don’t. Those overhauling their intranets to make them more social have had a long, hard time of it.
- This discussion was sparked by Laurie Buczek this year and was discussed widely by the Enterprise 2.0 community, with a general consensus that while general purpose, open-ended social media was the right direction (and is vital for emergent outcomes), a more direct route to value capture is needed. It’s now increasingly believed that high impact results will come most directly from integrating social business into daily work processes on the ground.
- Internal and external social business efforts blur, but remain distinct
- In 2012, community management will get the respect it deserves on the enterprise-side and become a first class citizen as a strategic social business capability. I also expect that training and certification for this vital function will also mature significantly.
- Social business budgets go up another level. This year’s average social business budget, while somewhat larger than last years, will climb up another significant notch as social business become more prevalent across the the organization. As more dedicated staff are required and the social business unit becomes more common, expect a respectable increase, on the order of 50% or more in the average social business budget, especially if the economy starts to mend
- Given that the latest version of Jive put social apps front and center in many large companies, we’ll likely find out by the end of 2012 if this is a primary way that workers will integrate their core business activities with social networking.
- The early days of social media attracted highly creative types that sometimes thrived on lack of structure and analysis. Today, even social business, particularly in the marketing arena, requires serious number crunching, quantitative analysis, and the ability to derive insights from the resulting business intelligence. While creativity is perhaps more valued now than ever, the analytic and scientific approach is moving into the fore as well from tools and frameworks to services and methodologies.

Nov

5

2011

Putting the “Enterprise” in Social Enterprise

"Imagine booting your computer one morning and being presented with the three to five core tasks you need to complete that day. You click on the first item, and everything you need (tools; the latest sales report from your business intelligence (BI) system; notifications regarding a new CRM opportunity; an expense report requiring approval; and input from colleagues, partners, and/or customers) appears in a single workspace, where you can easily synthesize the information and take the next appropriate action.

Contrast that to today’s siloed work approach with several open screens and applications and time wasted toggling back and forth between a CRM system, a BI system, a to-do list, email, documents, Web pages, a search engine, a chat window, a spreadsheet (or two), and some form of collaborative or social management tool."

www.the-decisionfactor.com/nterprise-in-social-enterprise

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socialbusiness ENTERPRISE2.0 socialsoftware enterprisesocialsoftware businessapplications context collaboration BI decisionmaking

Collaboration within context. In a recent report, IDC referred to “collaborative, process-centric computing” as a key requirement for productive collaboration.
IDC estimated the amount of time wasted working in this type of fragmented environment, and the cost per worker, per year are notable, such as:

• People not finding the information they seek: $5,974
• Reformatting data from multiple sources: $5,974
• Publishing via multiple applications: $3,991
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- Enterprise-relevant use cases and best practices. Over the past year, the opportunity to significantly impact employee productivity has created a lot of interest in social collaboration products, and companies big and small have launched a number of new social products. The challenge is finding a solution that truly addresses real work that people are doing in their organization versus providing with a generic toolset.
- A focus on decision making. Did you know that the average person makes more than 200 food-related decisions on a daily basis? Imagine how many more you make at work.

Oct

3

2011

TIBCO’s Tibbr: Inching Towards Great.

"Few organizations providing enterprise social software have a process and integration DNA, as does TIBCO Software. The last of the independents in the enterprise integration game, TIBCO supports some of the most gnarly systems integration efforts at some of the best known organizations in the world. For these reasons, I went to TUCON 2011, TIBCO’s Annual Customer Conference to see what customers have to say about Tibbr, TIBCOs enterprise social software offering."

www.pretzellogic.org/...os-tibbr-inching-towards-great

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tibbr tibco context collaboration businessprocess businessapplications bi crm socialsoftware enterprisesocialsoftware workflow

I’ve been writing about this since 2009 and increasingly, scores of examples exist that show tepid or even failed social/collaboration uptake at large organizations due to the fact that context around collaboration was just not apparent.
Tibbr has drawn on its integration heritage to ensure that meaningful events can be drawn in from an organizations BI, CRM and other Business Applications that provide the needed context that often invokes collaboration in the first place
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- TIBCO also has a clear appreciation for how much time the average employee spends in structured work-flow and process activities. By extension, it also aware of the white spaces that exist outside of that workflow, and the daily scramble to find people and information outside of those work-flows to effectively complete the a given business activity.
- TIBCO just needs to ensure that on the ground, they stay focused on solving business tasks with the careful injection of collaboration where it makes sense.
- But between product vision and associated product chops at one end, and community uptake at the last mile of execution sits the translation of the business benefit of collaboration that TIBCO needs to communicate and help its customers succeed with
- Why do I hold TIBCO to a higher standard? Its because I truly believe that the world of integration, as we’ve known it, is going to be turned on its head over the next decade. It’s going to slowly move from today’s hard coded systems integration down in the bowels of the enterprise stack, to also include people integration at the last mile where instead of relying only on IT to perfectly integrate systems, we’re going to find that integrating and connecting people can be a more practical, cost efficient and fluid desig

Aug

25

2011

Endeca Provides Dynamic Business Intelligence

"One of the issues I have with many BI tools is that you have to set up what you are looking for before you start and thus miss the opportunity to find relationships beyond the anticipated. Endeca is tackling this issue in several ways. First, it allows for a greater dialog between business analysts and IT as BI applications are set up so that a more iterative process can occur and unanticipated questions can emerge through this dialog. Second, the actual applications can supply suggestions to the user through unanticipated facets to further explore their topics of interest. I recently spoke with Endeca’s Chief Strategist, Paul Sonderegger, to understand what they are offering and will cover these issues and others in more detail here."

billives.typepad.com/...mic-business-intelligence.html

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BI bigdata problemsolving

They created an application that provides answers for aircraft technicians. The application pulls together content from a vast diversity of sources to answer questions that cannot be anticipated in advance.
First diverse data is brought together. Then it is made available to people with business expertise and not simply the technical experts. Finally, the tool is made to adapt to a constantly changing set of requirements. You can create comprehensive data visualization
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- Paul talked about how their client, Toyota Motor Sales (MTS), USA, was able to use Latitude to better respond to their crisis over the massive product recall. They could find where the pedal assemblies were installed, a data point they had not known in advance needed tracking, and tie together such critical data sources such as customer claims and government agency reports. They were better able to answer the many customer questions that continued to arise as the situation unfolded.

Jun

13

2011

Introducing The Social Business Unit

"Thus, many businesses now realize they’ve lost intellectual control over a seemingly galactic number of social media projects and that there is too much duplication, inconsistency, and poor coordination between them. As a result, organizations are seeking ways to consolidate, optimize, and bring focus to their social media efforts. What’s emerging is something that for lack of a better term I’ll call a Social Business Unit. It’s actual name varies in organizations and might just be a group inside Corporate Communications or it could be a full-out, dedicated Social Business Unit that’s been created as a new organizational entity."

www.dachisgroup.com/...ucing-the-social-business-unit

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socialmedia businessunit competitiveassessment sociallistening analytics BI businessintelligence facilitation communitymanagement

Now, I should be clear that top-down hierarchy and central control is not the name of the game for a Social Business Unit. In fact quite the contrary, and I’ve previously explored why this is with push vs. pull management models and CoIT. Instead, the Social Business Unit is much more of a facilitator that enables local success by providing needed guidance, best practices, coordination, and occasionally actual resources such as community management and social listening.
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- Competitive Assessment. Most organizations track and respond to their peers and industry players and this is no different with Social Business
- Social Listening. While most organizations focus excessively on the big-name ecosystems like Facebook and Twitter, there are actually hundreds of relevant social networks today and many online communities — especially vertical ones related to your business — that must be tracked in order to get a picture of what’s happening in the marketplace that affects your organization
- Analytics & Business Intelligence. This is about making sense of the continuous stream of business-relevant knowledge coming out of the social media universe. It’s also about having insight vs. just having data.
- Engagement Processes. Social media is much more than just listening or analyzing. Companies now must engage in the conversations that matter to them and they must do it in scale. Ignoring the customer is no longer an option, nor are uncoordinated, inconsistent, or duplicate responses from your company. The Social Business Unit can provide a lightweight and effective routing service for new business, support, innovation and other conversations, both to internal efforts as well as coordination between them.
- Capability Acquisition. Building a Social Business Unit takes time and usually has several phases as lessons are learned and the ideal set of resources, responsibilities, and processes are defined.

Apr

20

2011

Get People and Processes in Line Before Social BI Changes Decision Game

"In the third quarter of 2010, Genesis Management Consulting Group launched the results of its second global survey on strategic decision-making. The survey defined strategic decision as a decision that “could have fundamental and significant impact on the organization.”"

spotfireblog.tibco.com/?p=5018

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Genesis revealed that the top decision-making problems were people and process. The top people problems were unpreparedness of decision-makers and intercompany politics; while top process problems developed from unchallenged assumptions (involving the implementation process) and rushing to a decision before the process was fully scoped.
Gartner predicts that in just two years, “33 percent of BI functionality will be consumed via handheld devices.
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- By 2014, Gartner says that 30 percent of analytic applications will use in-memory functions to add scale and computational speed. In addition, 30 percent of analytics applications will include “proactive, predictive and forecasting abilities.”
- Collaboration is the new model for decision-making in competitive organizations, and Gartner predicts that in the next two years, “15 percent of BI deployments will combine BI, collaboration and social software into decision-making environments.”

Feb

5

2011

Portals and KM: Lotusphere 2011 Notes: Future of Social Business – Rest of the Story

"I am very pleased to be back after ten years. The Wednesday morning keynote focused on the “Future of Social Business” Speakers include: Charlie Hill, Distinguished Engineer and CTO, IBM Collaboration Solutions; Kristen Lauria, VP of Marketing and Channels, IBM Collaboration Solutions; Chris Dziekan, Cognos Office of Strategy Executive; Mike O’Rourke, VP of Rational Strategy and Product Delivery; Mike Winter, Arichitect and Development Manager of Enterprise Content Management; and Irene Greif, IBM Fellow and Director, Collaborative User Experience."

billives.typepad.com/...usiness-rest-of-the-story.html

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Mike Winter discussed content management challenges providing context to documents. Knowledge workers need agility but only 11% said they have a good case management and 40% have difficulty making adjustments in case based work. So IBM developed Case Manager as a single place to coordinate case associated content and align tasks for better case managemen
Case Manager is part of the transformation to more social content management. This reminds be of the early work process aligned KM work I was involved with in early 90s using Lotus Notes and adding social aspects to business processes with tools of the day.
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- Rational Team Concert, creates a collaborative environment across the development life cycle by integrating Connections. It uses Web 2.0 dashboards to allow the team to see what is happening now with all the team members. IBM is benefiting from this approach internally. There are cycle time reductions by over 30%. Software reuse is over 50% and there is a component cost reduced of 50%. I remember that our team hand built similar dashboards in our early 90s KM work with Notes. Today it is both better and easie
- Now Charlie made a prediction. Increasingly your online branding will become a metric in HR in such areas as hiring, promotion, and compensation
- We will see a transition form static business process and to more collaborative processes that evolve using real time analytics.
- Irene continued to say that we need an integrated view of data: physical, social, and enterprise. They are now looking at sentiment inside the company to understand issues with products being used inside the company. Looking inside and outside the company requires different analytics. For example inside you can use email. A new research project Crowdsourcing Squared is using location integrated with our data. They also found that people in some countries are more likely to ask questions in a status updates than others.
- They are also working to put context in communication and making it easier for non-native speakers. Also, they are making other changes to accommodate different cultures. Irene predicted that we will see any difficult cultures within companies

Jan

17

2011

Richard Veryard’s How Can IT Fix the Problems of Stupid Organizations « Fredzimny's CCCCC's

fredzimny.wordpress.com/...oblems-of-stupid-organizations

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Dec

9

2010

Get Business Intelligence Ready for the Real-Time Web

"The future of BI 2.0 will not rely on server power, but on the human power of the entire organization to capture everything, convert social media into tangible business objects, and automate real-time business processes. BI 2.0 needs to help enterprises do three things:"

gigaom.com/...ce-ready-for-the-real-time-web

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BI monitoring processes selforganization businessprocess

Monitor everything. We need to give workers the ability to better monitor a million things at onc
Self-organize. Flickr and YouTube’s content was considered too big to organize, until tagging came along
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- Trigger processes. As we uncover trending topics within the organization, we need to enable it to automatically trigger actual business processes in real-time,
- Essentially, many new Enterprise 2.0 apps that try to accomplish this, from corporate wikis to social networks, fail because they are external systems (‘mo apps, ‘mo problems). They do not help users monitor everything (rather they are an additional thing to monitor). They are not self-organizing and they fail to trigger real business processes.

Oct

23

2010

IBM's Latest Acquisitions and the Difference Between "Business Intelligence" and "Business Analytics"

"IBM says "These strategic moves further accelerate IBM's business analytics efforts, one of the fastest growing segments in the overall IT industry and a key growth play for IBM." And the company's CFO Mark Loughridge projects business analytics will generate $16 billion in revenue for the company by 2015. But what is business analytics, and how does it differ from business intelligence?"

www.readwriteweb.com/...still-gobbling-up-business.php

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Nov

30

2009

BPM 2.0, BI 2.0, CRM 2.0 : more than wikis and blogs

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Bertrand Duperrin's Library tagged BI → View Popular, Search in Google

Defining The Connected Company: Social Data + Apps + All Modes of Participation | Flickr : partage de photos !

2012: The Year Analytics Means Business

Products + Social = Better Products

Social Business Predictions for 2012

Putting the “Enterprise” in Social Enterprise

TIBCO’s Tibbr: Inching Towards Great.

Endeca Provides Dynamic Business Intelligence

Introducing The Social Business Unit

Get People and Processes in Line Before Social BI Changes Decision Game

Portals and KM: Lotusphere 2011 Notes: Future of Social Business – Rest of the Story

Richard Veryard’s How Can IT Fix the Problems of Stupid Organizations « Fredzimny's CCCCC's

Get Business Intelligence Ready for the Real-Time Web

IBM's Latest Acquisitions and the Difference Between "Business Intelligence" and "Business Analytics"

BPM 2.0, BI 2.0, CRM 2.0 : more than wikis and blogs

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