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"Though the real challenge in the collaboration space is process related rather than technology, better integration capabilities will provide incentives for employees to complete any due diligence with respect to ticket resolution. These would be incentives from using a uniform interface to the system rather than logging into different systems. "
Today, business users are responsible for more information from more sources, and find they need to coordinate and respond to events in each application. The IBM Social Business Toolkit provides a single stream of business information that can be analyzed and personalized for each user.
As I said, the idea is to take all your existing apps (and even those from 3rd party vendors) and merge all the activity and information across those existing silos into a single, unified view (or stream). So from this:
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Today, business users are responsible for more information from more sources, and find they need to coordinate and respond to events in each application. The IBM Social Business Toolkit provides a single stream of business information that can be analyzed and personalized for each user.
As I said, the idea is to take all your existing apps (and even those from 3rd party vendors) and merge all the activity and information across those existing silos into a single, unified view (or stream)
"Over the summer I have many interactions with C-level executives in public agencies, universities and private companies about the concept of Enterprise 2.0 or in layman’s terms the use of the emerging social media tools in public and private organizations to complement existing legacy systems.
People need to get their “work done” and stick-on notes attached to paper documents as well as “chicken scratch” comments directly on paper documents flowing through the white collar process flow are not that efficient; BUT that was all we had until the document flow went electronic and the social media tools emerged. People just started using them because it helped them getting their work done faster and better."
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Issues such as “when is an information exchange material enough” to be formally recorded as a record to satisfy regulatory compliance and for the purpose of later eDiscovery and Freedom of Information Act scrutiny were and in most cases I have seen today is not being addressed adequately
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Fortunately many vendors of legacy systems such as case management, ECM systems, HR systems, accounting systems, project management systems, etc. are adding integrated social media tools to their offerings either their own software development or by offering API interfaces to the newer social media tools “inside the firewall”.
"The convergence of content stores, portal frameworks, combined with powerful context-aware publishing systems and social interactions, is pushing traditional ECM, WCM, Portal, and E2.0 vendors to rely upon a new generation of integrated “Composite Content Platforms” (also called “Content–enabled Enterprise Portals” or “Content Application Servers”)."
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8. Social and Collaboration Services
One of the recent goals of any composite content platforms is to let developers rapidly socialize their applications. Most so-called E2.0 software employ a top-down approach focused on the added value of adopting an enterprise social network that mimic Facebook rather than promoting the integration of social as a service. - 3 more annotation(s)...
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