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Step 1: Rename the Windows Update Softwaredistribution folder

================================================

This issue may occur if the Windows Update Software distribution folder has

been corrupted. We can refer to the following steps to rename this folder.

Please note that the folder will be re-created the next time we visit the

Windows Update site.



1. Close all the open windows.

2. Click the "Start" Button, click "All programs", and click "Accessories".

3. Right-click "Command Prompt", and click "Run as administrator".

4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ"

(without the quotes) and press Enter.



Note: Please look at the cmd window and make sure it says that it was

successfully stopped before we try to rename the folder. However, if it

fails, please let me know before performing any further steps and include any

error messages you may have received when it failed.



5. Click the "Start" Button, in the "Start Search" box, type in "%windir%"

(without the quotes) and press Enter.

6. In the opened folder, look for the folder named "SoftwareDistribution".

7. Right-click on the folder, select "Rename" and type "SDold" (without the

quotes) to rename this folder.

8. Still in "Administrator: Command Prompt" window, type the command "net

start WuAuServ" (without the quotes) in the opened window to restart the

Windows Updates service.



Note: Please look at the cmd window and make sure it says that it was

successfully started. However, if it fails, please let me know before

performing any further steps and include any error messages you may have

received when it failed.



If the steps above do not work, let's refer to the following steps to

manually download and install the update.



Step 2: Download and install the update manually.

======================================

1. Please download the update from



http://www.microsoft.com/downloads/d...DisplayLang=en



Please note its location.



2. Please double-click the downloaded file to install the update.



If an error is encountered when installing the update manually, please

capture a screenshot for further research



How to capture a screenshot

======================

1. Press the Print Screen key (PrtScn) on your keyboard.

2. Click the "Start" Button, type "mspaint" in the Search Bar and Press Enter.

3. In the Paint program, click the "Edit" menu, click "Paste". Then click

the "File" menu, and click "Save".

4. The "Save As" dialogue box will appear. Type a file name in the "File

name:" box, for example: "screenshot".

5. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as

type" box, click "Desktop" on the left pane and then click "Save".



Please send this saved JPEG file to my email account at

*******@mssupport.microsoft.com



In the meantime, to clarify the issue and provide more accurate

troubleshooting steps, please assist me in collecting the following

information.



How to collect the WindowsUpdate.log file

================================

1. Click the "Start" Button, type "WindowsUpdate.log" (without the quotes)

in the Search Bar and Press Enter. We will see a file named

"WindowsUpdate.log"

2. Now click on the "File" menu and then click on the "Save As".

3. From the left panel, click "Desktop" and click the Save button.



The file will be saved to your Desktop. Please send the file as an

attachment in an email to *******@mssupport.microsoft.com .



Note: When attaching files to emails, the process will vary depending on the

email application being used. While you are composing the email, most

applications will provide you with either an "Attach" button or Paper Clip

Icon to click in order to attach a file. After clicking this button/icon you

must browse to the file you wish to attach and select it by either double

clicking it or clicking it once and then clicking on the "Attach" button.



Please try my suggestions and let me know the results at your earliest

convenience. If you have any other questions, please do not hesitate to let

me know.



I look forward to your response.



Best Regards,



Alex Sang