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Finextra: Lloyds TSB savings Web site tops customer satisfaction poll
The Global Reviews 'Savings Accounts' customer experience benchmark found that Lloyds TSB leads the overall league with a score of 62%, followed by Barclays with 56%, Abbey 53%, Halifax 52%, Nationwide 50%. HSBC, Natwest and ING Direct scored 48% and Alliance and Leicester scored 44%, against the industry average of 52%.
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Finextra: market commentary - Credit crunch winners
Giles Andrews, co-founder and managing director of Zopa, spoke to Finextra about how the banking crisis is encouraging more people to turn to social lending, why Zopa's US expansion didn't work out, launching in Italy and Japan, and whether P2P lending firms can benefit from integrating with other online social media.
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Finextra: Canadians top for online banking
Canadians lead the way when it comes to Internet banking adoption, with over two thirds of the country's Web users - around 15.5 million people - managing their finances online, according to figures from Web metrics firm comScore.
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Finextra: research - Banking 2010
The key drivers and challenges include the creation of new asset classes, aging populations, restructuring of the payments business, and emerging market opportunities.
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