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The Global Reviews 'Savings Accounts' customer experience benchmark found that Lloyds TSB leads the overall league with a score of 62%, followed by Barclays with 56%, Abbey 53%, Halifax 52%, Nationwide 50%. HSBC, Natwest and ING Direct scored 48% and Alliance and Leicester scored 44%, against the industry average of 52%.
Giles Andrews, co-founder and managing director of Zopa, spoke to Finextra about how the banking crisis is encouraging more people to turn to social lending, why Zopa's US expansion didn't work out, launching in Italy and Japan, and whether P2P lending firms can benefit from integrating with other online social media.
Canadians lead the way when it comes to Internet banking adoption, with over two thirds of the country's Web users - around 15.5 million people - managing their finances online, according to figures from Web metrics firm comScore.
The key drivers and challenges include the creation of new asset classes, aging populations, restructuring of the payments business, and emerging market opportunities.
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The key drivers and challenges include the creation of new asset classes, aging populations, restructuring of the payments business, and emerging market opportunities.
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Paybox says its Mobiliser platform and Money Mobiliser product will enable customers to remotely save money into their accounts, top up phones, pay utility bills and tithes, buy insurance, send money to friends and relatives, withdraw cash at agents' locations or ATMs, get access to credit and make investments.
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To make matters worse some in the US financial services industry have blamed Fair Issac's flagship FICO credit scoring system for failing to provide lenders with a clear view of a borrower's ability to repay loans and the probability of default.
Greene has defended the product - which is reportedly used by 80% of mortgage lenders - and told BusinessWeek in February that the FICO scores have not caused or contributed to the subprime mortgage problem and lenders that followed traditional underwriting standards "steered clear of subprime issues".
Despite this defence, Fair Isaac is overhauling the credit scoring system and says FICO 08 will be a better predictor of customer behaviour. However it is thought that the upgraded version is not likely to be available until later in the year.
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