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02 Jun 08
Deloitte Targets Shortcomings of Online Lending - 06.01.2008 - American Banker Article
Despite overwhelming satisfaction with the convenience and speed of online loan applications, a significant portion of bank customers still harbor doubts whether they gain any true advantages from the process. Some 41 percent say they’re still more comfortable with traditional in-branch or call-center applications, according to a new report from Deloitte LLP.
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Despite overwhelming satisfaction with the convenience and speed of online loan applications, a significant portion of bank customers still harbor doubts whether they gain any true advantages from the process. Some 41 percent say they’re still more comfortable with traditional in-branch or call-center applications, according to a new report from Deloitte LLP.
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