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..."every community is different. I've personally talked to people in charge of large online communities – ones you probably participate in every day – and part of the reason those communities haven't broken down into utter chaos by now is because they secretly hellban and slowban their most problematic users. These solutions do neatly solve the problem of getting troublesome users to "voluntarily" decide to leave a community with a minimum of drama. It's hard to argue with techniques that are proven to work2...
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I'm not quite sure how I feel about these sorts of reality-altering tricks that are impossible in the world of atoms. On some level, they feel disingenuous to me. And it's a bit like wishing users into the cornfield with superhuman powers far beyond the ken of normal people. But I've also spent many painful hours trapped in public dialog about users who were, at best, just wasting everyone's time. Democracy is a wonderful thing, but efficient, it ain't.
That said, every community is different. I've personally talked to people in charge of large online communities – ones you probably participate in every day – and part of the reason those communities haven't broken down into utter chaos by now is because they secretly hellban and slowban their most problematic users. These solutions do neatly solve the problem of getting troublesome users to "voluntarily" decide to leave a community with a minimum of drama. It's hard to argue with techniques that are proven to work.
I think everyone has a right to know what sort of jail their community uses, even these secret, invisible ones. But keep in mind that whether it's timed suspensions, traditional bans, or exotic hellbans and beyond, the goal is the same: civil, sane, and safe online communities for everyone.
How the Citizen Register took its newsroom to the community, and invited readers in to be a part of it
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The Register Citizen Newsroom Cafe opened yesterday, and more than 100 people showed up for the first day, about as many people who visited the paper’s old newsroom in the previous year combined.
..."The idea of the hub is a simple one – to provide a physical space where people can do journalism together.
Those people could be local community activists, they could be bloggers, they could be students, cleaners, entrepreneurs or business owners and
..."For the week of July 19-23, 22% of the news links on blogs were about a Washington Post report on the photo that made the BP crisis center look busier than it was, according to the New Media Index from the Pew Research Center’s Project for Excellence
Nase Adresa is a hyperlocal newspaper run by community members that also doubles as a community events hub ..."Nase Adresa started off with three pilot locations, each consisting of a weekly newspaper, a website and a cafe. The cafe concept is really what
"Comment spaces need supervision — call them hosts or moderators or tummlers or New Insect Overlords or whatever you want, but don’t neglect to hire them! These moderators need to be actual people with a presence in the conversation, not faceless wielders
Why do you have comments? What's your agenda? Is it shared by your users? If you can't answer those questions immediately with clear points, you're screwed.
...Beyond the chatter about news that takes place in email exchanges, a notable number of internet users are beginning to treat news organizations, particular journalists, and other news mavens as nodes in their social networks. In this survey we found th
...Bookmark the pictures you like around the web. Enjoy people's favorite images"...
...The more partnerships it forms, the more interest Foursquare generates, which in turn is likely to drive sign-ups and use of the service. It's beneficial for newspapers as well, as it means their editorial is delivered directly to readers on their mobi
..."Meta-stories are stories about what's happening on your website, and about what happens in the newsroom. They're a great way to engage the community"... [they are a great learning technique for journalists experimenting with social media too]
..."if newspapers were to die what would that imply for what citizens would know and not know about where they live?"...
Encouraging local civic engagement through enabling local volunteering
..."Online communities require moderation to keep discussions on the right side of the law. Breaking stories of importance, or topics that capture the imagination, lead to floods of content that quickly overwhelm processes and technical platforms"...
The perils of moderating any public forum are illustrated in this (on-going) row over the deletion of an entire group, with lots of useful links, and an open letter to Flickr. Be interesting to see i Yahoo responds
..."All we have left is the trust that our readers — that our community — have in us. And how do we gain and keep that trust? By telling them the truth — but also by listening to them and valuing their input, and making them an equal partner in what we ar
..."Sometime we get so close to the stories we cover that minutiae excite us a lot more than they should. I lived in and covered Washington for six years for the BBC, and I saw this happen in the Beltway bubble. Certainly, there are C-SPAN junkies that lo
..."Twitter is very much a Narrate Your Work environment, in addition to the many other things it is. In a way its question What Are You Doing? is what Narrate Your Work asks of you too. Permalink to this paragraph"...
Comments add value to Web sites, they drive traffic and build communities. The problem with most newspaper Web sites is that they are comment ghettos — sections of Web sites that are left uncultivated and unloved by newspaper staffs. In fact, many newspap
..."Sometimes our reader comments get more traffic than the original story - some stories get 5,000 comments." ...
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