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Wikis, “Opt-in Culture” Contribute to a Healthy Organization
In an opt-in culture, employees contribute to conversations where they gain the most satisfaction and have the largest impact. They look beyond their tiny fiefdoms and seek out situations where they can add value and offer their expertise.
In opt-in cultures, employees are more engaged and more productive leading the overall organization to greater success.
In an opt-in culture, employees seek out the conversations they should and want be a part of. Opt-in cultures are transparent and open so that employees can discover and contribute to all of the conversations happening at any given point in time. In turn employees seek out the conversations where they have the greatest interest and the most to offer. Everyone is trusted to act with the best intentions and every decision benefits from all the passion and knowledge each of your employees has to offer.
Consider these four things when evaluating a wiki project for your organization:
1. Communities of interest - deploy a wiki that lets you create a separate space for every area of interest. For example, our internal Confluence wiki has a Confluence Development Space where I can find conversations about Confluence’s upcoming 3.0 launch.
2. Comments and Discussions - deploy a wiki where conversations can naturally evolve out of content. For example, every page inside of Confluence has a comments section where users can have threaded discussions directly in the page.
3. Subscriptions - deploy a wiki where users can opt-in to conversations happening in the wiki either by subscribing via email or via RSS. With email and RSS notifications, users can actually monitor and participate in conversations happening all across the company.
4. Openness - Consider a wiki where openness is the default. For example, Confluence automatically assumes all users can view, edit and comment on a page unless page restrictions are explicitly set. At Atlassian I can view and edit almost every page in the wiki except for some of those super-secret finance and legal pages.
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